Steam Vape logo
Visit website

Steam Vape Reviews 1,094

•
TrustScore 5 out of 5

4.9

Vaporizer Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency and speed of their delivery. Many people appreciate the friendly, polite, and helpful staff, noting their knowledge and prompt assistance with orders. The products themselves are frequently described as great, with consumers expressing satisfaction with the quality and variety available. Reviewers also found the ordering process to be easy and straightforward, whether online or over the phone, and were pleased with the quick dispatch of their items. However, some people mentioned occasional issues with the new ordering system, and a few instances of damaged packaging upon arrival or missing items in their order were noted.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Order

Consumers express satisfaction with the ordering process. Many reviewers highlight the ease of placing... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the great selection and high... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more

Company replied

Rated 5 out of 5 stars

Great service, courteous and friendly knowledgeable staff, great product and always delivered on time. Would highly recommend using this company for all your vaping needs.

Rated 5 out of 5 stars

Excellent website. Very easy to use. Great selection of products at very competitive prices. They dispatched my order very quickly. It was delivered quickly too and the driver was friendly. The order... See more

Company replied

Company details

  1. Vaporizer Store

Written by the company

Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Always a great service

Always a great service, from ordering on line to receiving the goods. Always available to speak to if problems on line.
Thank you

October 17, 2024
Steam Vape logo

Reply from Steam Vape

Thank you, Rose!

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery. Love the discount codes too .never buy from anywhere else

September 18, 2024
Steam Vape logo

Reply from Steam Vape

Thank you, Em!

Rated 5 out of 5 stars

Steam vape are a great company,value…

Steam vape are a great company,value for money, great products, excellent website and feedback, however the delivery company, APS is appalling.
I think you should be aware of this is it may affect your business.
I waited in all day. following their live tracking system which went off when the driver reached stop 60. I was stop 67.
Still waiting and no reply to my emails.

July 4, 2024
Steam Vape logo

Reply from Steam Vape

Thank you for the kind words, Kathleen.

Unfortunately, no delivery company is perfect and we have tried them all over the years. We have found that APC were one of the most reliable but thats not to say they have a 100% success rate. We do have DPD listed on the delivery options if you would prefer to use them over APC.

If you do experience issues that you can't resolve, please do call us on 01889226182 and someone from the support team will do their best to resolve the issue directly with APC/DPD.

Thanks
Steam

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look