Stericycle UK Reviews 740

Courteous customer service operator, able to assist with my request efficiently.

Terrible. They turn up before your open. They turn up without giving you a heads up to have the waste ready. They charge you a monthly fee for nothing. They bill you again when they do their job and take the waste away. They want three months notice to leave. They want the notice in writing. Who does that, a bad company that doesn't want you to leave. If you weren't bad then people wouldn't want to leave......

Very good receptionist was professional and sorted out my issue competently

Josh McBride was really helpful, efficient and resolved our enquiry in a timely manner.

Great customer service.

I contacted Stericycle about a query on my invoice. The agent I spoke to was Abigail. I found her to be very professional, very pleasant, very helpful and with excellent communication skills. Abi not only resolved the issue immediately but went out of her way to provide extra information that will help me greatly with future pick ups and deliveries.
Thank you Abigail for the excellent service.

Martin Berkan has been amazing, so professional and took the time to sort out my accounts and as a result i have now moved all my accounts over to SCRL because of his excellent client rapport and always willing to go that one step further, thanks a lot

Dealing with companies can be problematic sometimes and contacting customer services can be a bit daunting - however, my experience has been excellent this time.
I called up to arrange collection and spoke to a very kind and helpful gentleman called Martin.
He checked what my preferred form of contact was - which was nice as a lot of people just assume you’re happy to receive phone calls all the time!
He emailed me back once everything had been confirmed, and informed me of the booking date.
All in all, a pleasant and stress-free experience, which is a rarity these days!
Thank you

Professional customer service staff.
Missed a collection, but Abigail booked another date & emailed with all the new details as promised. Impressed by her friendly & helpful manner

Great support from Ishika Mehrotra - thank you!

My point of contact at Stericylce was Emmanuel. I asked for a complete breakdown of service shcedules, wasted journeys (my fault not SRCL's), weights and all associated costs. He was not only always courteous, he provided the reports I had requested for multiple sites the very next day as promised. He had suggested a meeting to review the documents to ensure I fully understood them, but he made them easy to comprehend so I declined the kind offer of a meeting. A wonderful experience and great customer service - thank you Emmanuel!

Outstanding Delivery Driver - Gary from Bridgend
came to collect my Sharps box today but unfortunately I missed him as I was in a work meeting. He kindly rang me to let me know I had missed him but said he would see how he got on with his round and if he had enough power left in his electric van would come back later.
He kept me informed of how he was getting on and he came back at the end of his round - going out of his way to ensure he could collect.

nothing was too much trouble - he was courteous and he is a fine example of just who a delivery driver should be.

Thank you Gary for being a gentleman on Valentines Day!

Excellent customer service and were able to pull my collection forward, which was very kind :).

Request for bin collection dealt with promptly by Angel

Requested copies of documents and all emailed very quickly by Megan.

Excellent service from Stericycle. In particular Alex was very helpful.

I chose to go with Stericycle over another company, purely because of the level of customer service I received from Jaspal Notay, compared to what I received from 2 agents from the other company. He was polite, listened to me and understood my requirements as a result. He was thorough with explaining how everything worked and is clearly knowledgeable in his field.

Terrible Service, Dishonest Practices – Avoid at All Costs!

Our experience with Stericycle (SRCL Ltd) has been a nightmare. The service they provide is appalling and absolutely not worth the extortionate costs they charge.

Firstly, they have repeatedly lied about collection dates, claiming they collected waste when they hadn't. In one case, they even falsified paperwork by signing under the name of one of our staff members when no one was on-site. This is unethical and deeply concerning.

As a smaller organisation, we can easily track the waste collected—typically only 2-3 offensive waste bags and 2 sharps boxes per month—yet Stericycle charges us around £170 per month. For larger organisations with higher waste volumes, this type of deceptive practice could easily go unnoticed. Who knows how often and on what scale this might be happening to other businesses? The lack of transparency and accountability is alarming.

Their communication is atrocious, with weeks-long delays in responding to emails. Their customer service is non-existent, and they show no commitment to resolving issues. Instead, they lock customers into restrictive contracts with severe penalties for early termination. While they cap waste collection fee increases at 7%, their "membership fees" can be raised at any time, without warning or limits, ensuring that costs continue to climb.

This company provides poor service, has dishonest practices, and exploits its customers. I would strongly advise any organisation to avoid Stericycle at all costs. There are far better, more ethical waste management providers out there.

Avoid this company like the plague!

have a contract there terrible can not wait to get out of contract

Alex Ross dealt with my enquiry, promptly and professionally. Great customer service from him.

Emmanuel Nwokoro was very helpful. I needed a copy of our contract for our new provider so contacted stericycle this morning. Within 20 minutes I received a call back from Emmanuel Nwokoro who advised me he was sending it across straight away - the email came through whilst we were still on the phone. Great customer service. Thank you.