Sterling FX Reviews 2,536

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the competitive rates and the efficiency of the delivery process. Many people appreciate the straightforward online ordering system and the prompt communication received throughout their transactions. Consumers frequently mention the quick delivery times and the ease of collecting orders, making their experience smooth and reliable. However, some customers also noted issues with payment processing, specifically concerning delays in receiving funds or confirmations. A few reviewers reported receiving older or large denomination notes when smaller ones were requested, which caused inconvenience. There were also isolated instances of significant delivery delays, with some people expressing dissatisfaction with the company's handling of these situations and the communication regarding the delays.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Price

Users describe positive interactions with price, consistently praising the excellent and competitive exchange... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy and prompt delivery, with... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised the easy and secure payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems wi... See more

Company replied

Rated 5 out of 5 stars

Used Sterling FX to sell left over US$ from a holiday. Great rate, emails recd keeping me advised of receipt of currency & payment to my account. Very fast service, no issues whatsoever. Highly recomm... See more

Company replied

Rated 5 out of 5 stars

Was quick and easy to order online and easy to collect from Egdeware Road branch. The guy there were fantastic and make sure I was happy with the machine count ( I don't really trust machines")... See more

Company replied

Rated 5 out of 5 stars

Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped,... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy to order and pick up times…

Easy to order and pick up times communicated. Best rate I could find.

September 16, 2025
Unprompted review
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Reply from Sterling FX

Dear Mary,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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Rated 5 out of 5 stars

Best US dollars rates, and very efficient

Have now used Sterling fx several times to buy US dollars. They consistently have the best rates, and the delivery service is first rate. The whole process is very easy and very quick with excellent communication,I would recommend and definitely intend too be coming back for more US dollars

September 18, 2025
Unprompted review
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Reply from Sterling FX

Dear Barry,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Simply the best

As ever Sterling provided an excellent service. Free next day delivery, the best exchange rate and notes in the denominations I requested. In all everything you need all in one place. I never even look at any other company anymore because of the excellent service that is always provided by Sterling FX.

September 19, 2025
Unprompted review
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Reply from Sterling FX

Dear Anthony,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Competitive rates

Competitive rates, easy transaction process, fast delivery

September 24, 2025
Unprompted review
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Reply from Sterling FX

Dear Nigel,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Ordered travel money through their…

Ordered travel money through their online portal, and cannot describe how easy it is to complete - money arrived within two days of ordering, was accurate and simple process. Their exchange rate was the best around I could find too. I have used them before for travel money, and will be using them again, thanks Sterling!

September 25, 2025
Unprompted review
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Reply from Sterling FX

Dear Adam,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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Rated 5 out of 5 stars

Sterling is very reliable

Sterling is very reliable I have used them many times and never been disappointed and they have very competitive rates

September 11, 2025
Unprompted review
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Reply from Sterling FX

Dear Susie,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Choice of delivery date, so I can have my money delivered on a day, suitable for me. Best rates around and delivered to your house! What's not to like?

September 18, 2025
Unprompted review
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Reply from Sterling FX

Dear Jones,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Good exchange rate

Good exchange rate. Delivered on time. Excellent website.

September 19, 2025
Unprompted review
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Reply from Sterling FX

Dear John,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Good exchange rate and money delivered on time. The ability to order smaller currency denominations is one of the reasons I use their service.

September 19, 2025
Unprompted review
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Reply from Sterling FX

Dear Adrian,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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Rated 5 out of 5 stars

Excellent service ... as usual

Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped, well protected package via Royal Mail was with me by mid morning and with big denomination notes as requested. Have used before and will do so again. Excellent service as usual.

September 19, 2025
Unprompted review
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Reply from Sterling FX

Dear Thomas,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Fabulous Service ….

Fabulous Service ….. I have used Sterling FX for several years now and would heartily recommend them for foreign exchange - great rates and first class service

September 8, 2025
Unprompted review
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Reply from Sterling FX

Dear Customer,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

I used their services for the first…

I used their services for the first time recently and I have nothing but good things to say. Quick and easy to use and the rates can’t be beaten!

September 8, 2025
Unprompted review
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Reply from Sterling FX

Dear Carolina,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Processed quickly and efficiently

Processed quickly and efficiently. Received the exchange into my bank the following day after sending. Will use again!

August 28, 2025
Unprompted review
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Reply from Sterling FX

Dear Tom,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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Rated 5 out of 5 stars

Would definately use again

This service worked exactly as advertised and saved my over £100 relative to the exchange rate i would have got at the post office (ie Sterling FX paid me approx £761 for 154,000 Japanese Yen against approx £640 offered by the post office. The postage & insurance to £800 cost about £12 and the £'s were credited to my account same day Sterling received them.

August 20, 2025
Unprompted review
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Reply from Sterling FX

Dear Steve,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Customer Service was prompt and kind

Customer Service was prompt and kind. Great exchange rates too.

August 23, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Aussy,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Excellent service and fast

First time I used them and found the service to be excellent, I got slightly better rate then from another mail order service I used in the past . Also I emailed them asking for the currency in smaller denominations and they listen . I ordered my currency on 21/8/25 and got it on 23/8/25 without paying extra for express delivery. Very happy with transaction and will definitely be using it again.

August 23, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Customer,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Decent rate and good service.

Decent rate and good service.

August 20, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Martin,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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Rated 5 out of 5 stars

It was very easy to order currency…

It was very easy to order currency online. On collection the representative was very courteous and helpful. I will definitely use Sterling FX for my next trip.

August 18, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Maureen,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

AUD international payment

Used Sterling FX recently for a large AUD transaction since I have used them many times for travel currency. The exchange rate was great and having not moved money abroad I was a bit nervous with the process. Unlike using an app, it was reassuring to be able to call the company to get my queries answered. The transfer of the money was prompt. Overall a great experience.

June 10, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Katrina,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Super fast delivery, I ordered on the night & by the next day when they opened, I had an email saying they've despatched our currency. Do not hesitate to buy off this company. Thank you so much! Will definitely buy again A********

August 1, 2025
Unprompted review
Sterling FX logo

Reply from Sterling FX

Dear Donna,

Thank you for leaving a positive review.

We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.

Many thanks,

Sterling FX

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