Stitchspring Reviews 90

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the unique designs, comfortable wear, and thoughtful details. Many people appreciate the handcrafted nature of the items, noting that they are well-made with high-quality materials and often exceed expectations compared to other brands. However, some customers experienced issues with order fulfillment, including long delivery times and unhelpful customer service when problems arose. There were also instances where the received product's color differed significantly from expectations, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality of the... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the clothing,... See more

Order

Users describe ambiguous interactions with order. Many customers report extremely long wait times, with some... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers express significant frustration,... See more

Based on these reviews

Rated 5 out of 5 stars

Stitchspring Always thinks of unique designs, which get produced in a really high quality. The pieces are so comfortable to wear and stylish at the same time. They also provide updates of the producti... See more

Rated 5 out of 5 stars

Every product I've received from Stitchspring has been top notch quality. The pre-order timeline is pretty clear about when you can expect your order and if there were ever any delays, the customer se... See more

Rated 5 out of 5 stars

These are some of the nicest items I’ve ever purchased. I’ve bought products in all kinds of price segments and at first I did not believe that what they are claiming on the website is true and the qu... See more

Rated 5 out of 5 stars

I've not any issues with my deliveries or the quality of products and I have placed another order but if your willing to wait the timeline given you shouldn't have a problem. The team keep me informed... See more



Contact info

4.0

Great

TrustScore 4 out of 5

90 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Tokyo High Jacket♡

I got the Yuji jacket (tokyo high) at pre order and it came beautifully packed with some stickers free of cost.
In all the shipping (from Portugal) process they gave me updates of day and at what part was my order.
They warned in the website that the size ran a bit small so I got a bigger one.
The jacket is super comfy and easy to use day to day and wash. I just wished they used a stronger string on some buttons because when I pull it seems like it wants to bust, but in the +10 wears that I used it it nerver did.
All and all a good experience and will buy again from this brand if they make jackets from other animes that I love.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Yuta Jacket

Bought the Yuta jacket a while ago and I absolutely love it. From the detail to the quality of the materials and craftsmanship to the packaging and little gifts included - it was so worth the wait and definitely worth the price! Thanks again, I love it

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait

While it took awhile for my order to get to me, I had been expecting that as they had explained numerous times that they ship in waves and it might take months to get it.

When I got my package it was in a very cool box that had a nice dragon design on it. I got freebie stickers and the most important part is my jacket is awesome and amazing and a year later it looks like the day I got it. I will always recommend this store

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I love stitch spring!

I love stitch spring!! I don't normally leave reviews but if people are talking negatively about them, that is absolutely false. It may take a long time to receive the product, but the designs and quality are unlike most things I buy online. 10000% would buy from stitch spring again!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality and Customer Service

I love Stitch Spring! Since my first order with them in 2024 I’ve placed at least 6 more orders. The quality of their items has never let me down and their customer service is always quick and helpful.

They are great at explaining the timeline of orders. It will take a few months for your stuff to get to you but it’s worth the wait.

July 5, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality and customer service

I have ordered 3 times from Stichspring, always 2+ items. I'm currently still waiting for the third order, but overall the whol experience with the first 2 was very good. The first one took longer than described in the timeline on their page, so I contacted them. Got a response the same day, saying they found issues with the products manufactured and had them be redone. They said they'll message me when the order got shipped and they did!
Quality and designs are very good, so if you can wait a couple months I'd say it's worth it

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I’ve bought 5 times from them and each garment was beautifully made. They don’t mass produce so it takes time to ship, but the quality is something you don’t see in stores anymore.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Long wait time but worth it!

Though it takes a little longer than usual to recieve your order. Just know that they always put incredible detail into all of their garments! I have order from them 3 times and all of orders were recieved!!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Package came early!

Package came early!

I was expecting it to come at the estimated arrival around december, but it came in september, which I was very thankful and happy about. Lovely service!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality takes time!

I have bought from Stitch Spring countless times, and every time their cardigans and hoodies are of amazing quality!! Some notable favourites I have include the Appa hoodie and the Sweet Love cardigan cause of their super soft and fuzzy qualities, along with the Mist cardigan which has beautiful and intricate embroidery. Every item is made to order so it would take lots of time, so expect around 6 months for it to be made and shipped to your door. Thus please be patient with your order since this wait time is normal! I’ve also bought from their sister company, Venti’s Vision, and their cardigans and hoodies are of amazing quality as well!

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam DO NOT BUY

Total scam. I ordered the water tribe cardigan on 4/20/2025 as a gift for my sister. It shipped on 10/9/2025 half a year later. I emailed them on 12/30/2025 because I hadn't heard anything and they responded saying it had been delivered and to ask the shipping service, UniUni. I asked UniUni and they responded that the package was lost and to reach back to the vendor. So I finally went back and sent the confirmation email from UniUni to them on 1/16/2026 and they have not responded since.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

The shipping took a while but that is to be expected since every item is made to order. Once I recieved my order, the jacket and pants were very good quality. Definitely worth the price and will be buying from this company again.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exiled Prince and Air Bison

I got both the Exiled Prince and Air Bison jacket and love them so much! Both jackets are of excellent quality, super comfortable to wear and very cozy!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome designs and better quality!

The designs are awesome and the items have come exactly as depicted. The quality of the stitching for the designs feels great as well. Even if the wait times are long, it has been worth it every time.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t regret your purchase

I’ve gotten 3 different jackets from this shop, and have a 4th on the way. Each one is perfectly made: neat stitching, comfortable material, amazing and unique designs. You can tell this company loves to listen to their customers, creating clothes that they know people will love.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality

I first found stitch spring when I was looking for a Yuji Itadori jacket for a holloween costume. I didn’t realize it at the time but it was a pre-order and I wasn’t able to go as Yuji. (I dressed as Toji instead) When the jacket arrived I immediately loved it and even ordered a Jinx jacket and pants when they did an Arcane drop. Their items are really good quality and look amazing and I’m patiently waiting for when they drop another line that i’m interested in and i’ll def be buying it.

July 8, 2025
Unprompted review

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