Stitchspring Reviews 90

I have purchased from this company at least 14 times, and every time I have never been disappointed and have always been more than happy with the overall experience. I recently received my latest order which was the Howl Cardigan, Calcifer T-Shirt, Cat Cardigan, and Spirit Cardigan. I absoutely adore every piece so much, they're all so comfy to wear and the quality is so amazing. I also received a canvas print, a thank you note, and stickers. Like I said never been disappointed and so happy to add these beautiful pieces to my collection. I see a lot of bad reviews on here, but I think a lot of people are being extremely unfair and completely skipping over or just not reading the timelines at all. I think many people believe each drop or collection is in stock or on hand. It states on their website, unless said otherwise that everything is pre-order. From my understanding, it takes an estimated wait time of 6 months from production to delivery. So, of course, you're not going to receive it in like 2 or 3 months, which I have noticed a lot of people expect from this small business. Trust me, I get 6 months being a long time to wait, but I can happily say as a customer that the wait is worth it and you will always receive your product. I think a lot of people tend to overlook Stitch Spring as not being a small business, which they are. Just because they gained a lot of popularity, but at the end of the day they're still a small business, and from what I have learned it's a small team that does everything from planning and launching the drops/collections, production, to shipping. Everything they make is also handmade as well, it's not meant to be handled roughly, and more so for casual or cosplay wear. The buttons tend to be loose on some pieces, but personally I don't mind that because if I want them more secure then I can just add an extra stitch myself, but I noticed that when buttons are securely sewn into the piece there is a greater chance of it breaking off from the tension. Stitch Spring also has an amazing Discord community as well, where you can chat and hang out with other Stitch Spring customers, and they're so welcoming along with their staff/mod team. I have noticed, though, the staff/mods are treated a lot like customer service when they state everywhere that if you have any specific order inquiries to contact their customer service, because they're absolutely right, the staff there are not customer service. The staff there are so nice though and so helpful, but it's so heartbreaking for some people to take their frustaions and impatience out on them when they really only know so much information so it's always best to contact their customer service if you need further help so there staff team doesn't get overwelmed. I have noticed recently there was delays especially everything going on right now with the tarrifs but their staff has been so helpful and commincative on updates and reassuring me that I will still be receiving my items it's just taking a little longer than usual but that's okay because I know it will be worth it. I would 100% purchase from this company, overall you won't regret it, and I can promise you that you will have a great experience like myself has had every single time I have placed an order and received it, making me a very happy customer.

I feel like most of the bad reviews are people who forgot to read the timeline of their pre-order items lol I just had to wait and bam my stuff is on the way during the month they said it would be. Products arrived and they're made of nice fabric that doesn't feel as cheap as shein. Only downside I can think about was one of the buttons for my cardigan loosening up after a month of wear, but it was easy to sew back on and I'm still wearing it around to work. No problems with the jacket so far. Would recommend!

I would not buy from this company they wont send out or product or refund you worst company ever

If you're looking to purchase stylish clothing to wear to an event ir perhaps anytime in the next 6+ months? This brand is NOT for you.

I ordered a flame heart t-shirt last november 2024. It's now June 2025 & it apparently "shipped" about a month ago. Tracking hasnt updated in weeks. And apparently once it arrives in your home country it isnt their problem... drop websites are the biggest scam by promising you something then either not delivering or taking months to deliver. Bad buisness, don't buy trash from them. Their drop method & such seems just coherant enough to make you think you're getting a product, but keeps you waiting so long you'd most likely forget you ordered while they bank on your cash.

I bought a jacket labeled “Made in China” and politely asked about the working conditions: fair wages, safe environments, no forced or child labor, etc. It took multiple attempts and follow-ups before I even got a reply – and when I finally did, the answers were vague and evasive. I was told they don’t share that information with the public, and after my statement that I can‘t order anything in the future (still respectfully), ❗️they deleted the entire conversation from discord.❗️

No truly ethical brand keeps basic production info a secret. I don’t know if it’s a genuine small business – or just fast and cheap production in China, rebranded as handmade.

If you care about transparency, think twice.

Ordered a jacket and a pair of pants from the website and then when I found out that items were made-to-order and there was a six month wait for them I preemptively ordered two more pairs of pants from the site because I assumed I would love them based on the pictures and reviews. Big mistake. I had looked into the sizing very in-depth because the clothing was expensive and postage to Australia is always a hassle. I measured myself and I even emailed Stitch Spring with a sizing question (giving them my measurements in the process). They recommended a size M and since I usually wear an M or S it sounded accurate. Unfortunately when they arrived, all three pairs of pants were much too small (in the waist). Spent over $400 and there's a no return/exchange policy.

The worst thing is that I thought I would be a regular customer of this brand but their sizing is way too unreliable to recommend to anyone (unless you've personally tried their clothes on). With the price of their clothing, it's not worth the risk to order something that you should fit into according to all information but just don't.

The jacket is great. Comfy and high quality . . . but I can't give above two stars considering that three quarters of my order had inaccurate sizing. Avoid buying from them unless you see them at a pop-up stall or something.