Stools & Chairs Reviews 137

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

I have been a customer of seats and stools for over 25 years. I’ve had about 4 different colors during those years. I must say that for the first time my bucket seats are a bit uncomfortable because... See more

Rated 5 out of 5 stars

I was sceptical about ordering online without actually seeing the stools. They are priced a lot cheaper than other stools of similar style. However I am really pleased with them. They look a lot more... See more

Rated 3 out of 5 stars

Legs on chairs have holes all over them- like wood worm, poorly finished on the legs, different coloured wood used to put together! These legs were covered up with protective foam, I didn’t removed un... See more

Company replied

Rated 5 out of 5 stars

I recently purchased four island bar chairs. I have to say I am so..pleased with them. The quality of them for the money is excellent. They arrived 2 days earlier than the expected initial date of... See more

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Hello! Welcome to the Stools and Chairs Trust Pilot page. Hopefully you're here to leave a wonderful review, or perhaps see what our brilliant customers are saying about us?


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4.0

Great

TrustScore 4 out of 5

137 reviews

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Rated 3 out of 5 stars

Stool arrived damaged and poor customer service

The stool I ordered arrived on time. When I unpacked the seat had been squashed by the base which left a massive indentation. I wasn't able to contact customer services...the phone cut me off after an 11 minute wait. I emailed and included photos but still no reply. The stool is beautiful and after two days has 75% returned to normal. I would have bought again from them but won't be due to careless packing and poor customer service

September 12, 2022
Rated 1 out of 5 stars

APPALLING!!! WARNING DO NOT ORDER

I don't know how it's possible anyone has given this company good reviews. I suspect they are fake!

WARNING!! Do not purchase anything from these cowboys. The chairs arrived damaged and I have contacted them numerous times and nothing has been done. I'm now having to go down the route of getting my money back via my bank and have to go to the trouble of taking their unusable chairs to the dump!!! Do yourself a favour and don't waste your time or energy ordering from them!!

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great Bar Stool

Just received another Bar stool, very reasonable price and really good quality, the delivery was really quick, I recommend this Company, so very pleased thank you.

Regards

Josie Ashford

September 8, 2022
Rated 1 out of 5 stars

Faulty Barstools, No follow-ups at all

I have ordered 2pcs of Monaco Barstool Grey on 23rd Aug and they were delivered to my flat on 31st Aug. The delivery is efficient. However, the products came with poorly-made screws and screw holes (on the stool legs) and they were so badly made that I were not able to screw up the legs and stands. They were completely not lined up. They are the faulty products. I keep calling the customer service tel no. but the line is often busy. I have managed to talk to their hotline staff once on 6th Sep but she told me I would be in touch once their transport manager had sorted out the product return arrangement. However, I have not received their reply and follow-up call yet.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered 4 stools

Ordered 4 stools, 3 came with incorrect fittings (screws) all were bad to erect screws short not tight. All 4 have to be altered to be safe to sit on. Very poor

September 7, 2022
Rated 4 out of 5 stars

Stools are great

Stools are great, perfect height, very comfortable and look lovely. Only gave 4 stars due to an issue with delivery, did speak to a lady called Millie she was helpful and sorted it. Would order again from here.

September 2, 2022
Rated 5 out of 5 stars

Bar Stools

Grate product for the price look very nice good quality very easy to set up and very quick ordering process and delivery really happy with the product and I would definitely recommend this also good helpful friendly staff thank you

August 20, 2022
Rated 5 out of 5 stars

Highly recommend this online retailer

The breakfast bar stools arrived very quickly. Considering the price, the chairs were excellent quality and look great. I would highly recommend this company. Very professional and reliable

August 29, 2022
Rated 5 out of 5 stars

Great price great quality

Arrived quickly and safely. Easy to follow instructions and quick to build. Good quality chairs at a good price. Only slight issue is the seat is quite small.

August 31, 2022

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