MINISFORUM Reviews 

Arrived on time, just waiting on headphones

I had to RMA my second unit, and the process was smooth. Yuki did a great job from the beginning to the end.

I have a UM980pro that wouldn’t start anymore. I am based in Norway. Support was slow but methodical and needed only little follow up from my side. They paid for the return shipping to china (they would not allow shipping to Germany because they don’t accept parcels from Norway). The shipment process was lengthy and I have not yet received the replaced product. Overall this has been going on for over a month. But they reimburse my shipments costs and replace it.

Well done Minisforum, excellent costumer service and support

I had a positive experience with Minisforum's customer support. My refurbished DEG1 OCuLink eGPU Dock unfortunately arrived without the mounting bracket and screws, but after contacting support, they responded promptly and quickly arranged to send the missing parts.

Mistakes can happen, but what really matters is how a company handles them. The support team was courteous, professional, and resolved the issue without any hassle.

I'm very satisfied with the customer service and appreciate their commitment to making things right. Thank you, Minisforum!

Great product. Bought Atomman G7 PT and loving the form factor and performance. Despite the power cable faulty for not outputting 1440p resolution properly, the customer service is very helpful and sent a new unit as a replacement. Recommended

The prices and what you get is beyond what most other providers provide the fact that the mini PC allows for 2 m2 drives is just awesome.

After some trouble with a second-hand used UM690S I did ask for warranty and simultaneous for an option to UPGRADE to a more modern device. Because need of "USB 4 + AI" and already good experience with an AI X1 Pro (370) my preferred option was its successor AI X1 Pro (470).
With just a minimum of surcharge I got such a (barebone) device within a week after resending my defect UM690S.
After upgrading the barebone with an 8TB SSD + 128GB DDR5 RAM, the device runs perfectly.
Thank you for the fine service.

Amazing, good communication, good people and a good company.

I purchased a refurbished NAB6 unit that came without the SSD cooling fan. I emailed the support and they quickly responded and shipped me SSD cooling fan without additional cost. Support was quick to respond and really helpful.

I am very satisfied with Minisforum products. The build quality is excellent, and the configuration is well balanced for both performance and efficiency. Their support team is responsive and helpful, and the upgrade options make the devices future‑proof. Overall, a great experience and highly recommended!

Hesper, thanks for all information provided. I was worry about buying a refurbished unit. Clear all my questions.

My parcel was misrouted at first, because the address was jumbled, but after contacting customer support, they rearranged to ship it out again with a rectified address directly after it returned to their warehouse.

All through that, customer support was responsive and helpful, which impressed me.

The parcel arrived with a short delay, but without further hiccups and in great state.

Thank you for this experience.

My issue was solved in lightning speed.
Very friendly.

Rare 5 star ! But deserves

The Minisforum PC has exceeded my expectations. It’s a beautifully designed machine that’s excellent for AI workloads. The craftsmanship feels premium, it stays impressively quiet even under heavy load (quieter than my laptop), and the performance is outstanding.

The AI470 offers incredible value, and the customer support has been top-notch. It’s refreshing to see a company focused on delivering powerful, affordable hardware while other major brands like Dell and Lenovo seem to have neglected the high-performance tiny PC market. Minisforum has become my go-to recommendation for anyone looking for the best price-to-performance ratio in a compact desktop.

My tiny PC feels less like a computer and more like a premium piece of industrial art sitting on my desk. The included dock stands are also a thoughtful bonus that adds to the overall experience.

A big thank you as well for offering a barebones version. It gives enthusiasts the flexibility to choose their own RAM and storage, making an already great product even better.

The customer support team was solution oriented, user friendly and very fast. My Mini-PC got broken during the warranty period. Help, support and finally a new device was offered professionally.

miniforums service is very good in europe.. they take care of service very smoothly..

Their products are high quality, I have bought my second machine from them beacuse I loved the first one. Does not heat up amazing performance. Customer service fast and excellent.

I made the incorrect order and the company swiftly agreed to fully refund me upon contact their support team. They also offered me a $20 discount coupon as a gesture of goodwill for my future purchase. Prompt correspondance and great products! I also already own their older 'UM790 Pro' model mini PC and have enjoyed it's build quality and performance for a few years now.