Store Moleskine Reviews 

wow, tried to order on their online store, during the address entering process I am getting stuck in an endless loop, the website trying to load something (tested in multiple browsers). Wanted to contact them via contact form, wich isn't working as well, submit button doesn't do antyhing. I thought I'll give them a last chance and call, after waiting for 10 min, I got kicked out of the call. Apparently Moleskine doesn't need customers...

Wish I'd checked other review before buying from this company, I thought they were a respected brand I could trust! Not so. I ordered a personalized notebook for a birthday gift. It took while to arrive... without the personalization. Only then did i realise that the order confirmation contained only an order number, not the details of what i'd ordered or been charged. And of course there is no phone number anywhere to sort things out quickly, which is always a massive red flag of a comment providing bad service. Really unimpressed.

Awful service for a premium product. Given a tracking number that didn't match with any from the delivery service - del service said its Moleskines fault and that they probably hadn't dispatched it. No number to call and no response from online email form. Seriously the worst delivery service I have experienced in ages - Ebay personal sellers are quicker and more responsive than this lot. PLEASE respond

Terrible.

Delivery not fulfilled, no reply to the contact form filled out online it says 2 business days.

No phone number to ring.

Order was made with moleskine for a smart writing set and smart writing journal on Wednesday 29th July for next day delivery. No order confirmation was sent by moleskine. No delivery details were provided by moleskine.

On contacting moleskine customer service, I was given an order number and informed that my purchases were awaiting dispatch and that upon shipping I would receive a shipping confirmation and a tracking number.

On 5th August I enquired with Moleskine as to when my product would be dispatched and was not given a delivery time window. I asked them again to confirm a delivery window and informed them that I would be disputing the transaction with Paypal if I did not get an update on the shipping by 06th August.

No product was dispatched by 06th August, so I raised a complaint via PayPal.

Overall really unhelpful customer service, and appalling purchasing experience. Will never shop from again

I have never experienced such rude customer service. I have been trying to get my smart Pen serviced since April. I've easily gone through the same cycle a half a dozen times - first they ask for photos and a video demonstrating my pen doesn't work. Then they say they will get customer service to work the issue. Weeks later, no response. I give them my reference # and they say it's not in the system and on the cycle repeats. I was initially working with Sharon the ask me to re-provide my information. I submitted the information again and wanted a confirmation she could see it on her screen she hung up but I though little of it.

I spoke to Mia who said that she didn't see the e-mail and started raising her voice because she didn't want to confirm she saw my e-mail in the system. When I requested the issue be escalated to a supervisor she said she was the supervisor, said that she can't help and that there was nothing she could do and hung up (like this time is was very obvious).

I called back yet again and spoke to Camilla. I told her that I was had already been speaking to a customer service agent. She said it didn't matter since they all used the same system. I told her that I was working with the supervisor and wanted to be transferred to the supervisor. She claimed that there is not supervisor on site. I ask if there is a supervisor at the call center she said that Nikki was the supervisor but she is not in. I advised here that I has been working with Mia who claimed she was the supervisor. She said that Nikki is the supervisor and that she is not in. When I ask is Mia available she hung up. Quite easily the more terrible customer service I have ever encountered. Horrible!!

Moleskine should be ashamed of the treatment of their customers. I made an order two months ago for two diaries that I have not yet received. I have had to continuously email customer care for an update or a refund, to which I have either been given a vague response saying that they are waiting for information from the courier or I have not received a response at all. I requested to speak to a senior member of staff, which was ignored. It is appalling to think that this company would take money from customers, fail to deliver the product and not provide a refund.

I had a faulty sketchbook delivered and it took a week of back and forth to arrange for an exchange. 2 more weeks and no replacement or further correspondence - when I asked what was going on they told me it had been delivered! I'd had no confirmation, no tracking number, no contact from FedEx. Nothing.
Used to love my Moleskine but after this experience I'll be hard pressed to buy from them again. Still waiting for a replacement.

Terrible - extortionate shipping costs. Paid £10 for express shipping (3-5 days), my order finally arrived after 7 days. Website unhelpful - does not explain shipping methods accurately to manage customer expectations. In addition, the dimensions of the products are incorrect online - my order arrived and the notepad is tiny... hardly worth using. Very disappointed

Love Moleskine, and never had any problem until..I normally go for hard covers Moleskine notebooks, however decided to try soft cover pocket size as easier to carry around. Unfortunately, it literally started to fall apart after first use, paint from the sides completely gone.. Really disappointed with the quality of this product.

Placed an order for $50 worth of product. The product was shipped through FedEx and the fees were 150% more than the order total. After declining to accept the order, I asked for a refund 4 months ago and have yet to be receive it. Like your notebooks, hate your customer service.

Flawed company! But good customer service! The company, based in Italy, should provide their customer service offices around the world with the authorization to cancel or process refunds! Their customer service team is more than willing to help and accommodate their costumers but they are not given the tools to do so and that is immensely frustrating for the customer service employees and the costumers themselves. Please be wary of placing a large order, as the processing of refunds may be delayed due to a flawed bureaucratic chain of command. Had a lovely chat with the customer service representative though- it's not their fault their hands are tied. Be kind to customer service, but look critically upon the company!

Bought this as Moleskine was always considered to be a good make. The cover and binding are OK, but the quality of the paper is dreadful. It is far too thin and if you use a fountain pen as I do, the ink leaches through the paper very badly.
If you use a pencil harder than 2B it indents badly.
Very disappointed.

Six weeks later I'm still waiting for my 2020 diary. A quick phonecall with the courier confirmed that they had delivered to the wrong address in error and they referred me to Moleskine customer support to arrange delivery of a replacement. I've been emailing back and forth with customer support for weeks who just keeping telling me 'we kindly inform you that your parcel has been delivered' and then asking me to complete the same form over and over again. Extremely frustrating.

We bought the smart writing set for company gifts. There are no directions included in the set so customers have to go to a separate website and then click around trying to find the user manual. I also can't get the pen to connect to the app, and their contact us page won't submit my review for help.

I would NEVER buy this again.

Really wished I'd read these first but how hard can it be to post out a diary ??!
No delivery date given and only when I queried where it was did they say its somewhere in Italy where they can't track it .
Took them almost a month by which time the year had started so I had to buy a different diary.
Told them that I wanted to return it as it was useless and they quoted their Ts and Cs regarding customer paying return cost.
They did offer me 10% off next purchase which is an insult as I had already told them I would never use their site again.
Why don't these companies learn that if they make mistakes they should deal with it.
Shame as the products are good . Will only buy from local store if ever

Worst Customer Service I ever had. They posted to me a notebook in a faulty package, so it destroyed the actual product and personalisation that I paid for. After my complaint, they have told me that I will receive an online store credit for the same amount of money. However since I agreed on that option, there was no communication. Webchat is useless, every day they tell me "we regret to inform you that we are still awaiting a reply from our department in charge, who can create a store credit for you". I have sent several complaints but they do not respond to my emails. I thought Moleskine is a great international company, however, I am surprised how bad they are. Never will come back to the inline store and I will avoid their product in stores.

I needed to return a backpack (on my expenses) because it proved to really ineficient for my business needs and in the end I found another brand, less expensive as well.
I am still waiting for the money for my return after 1 month of reception confirmation (I tracked the delivery) and only an automated email from them telling me to wait for it to be processed. Really bad customer experience!!!

Lousy company. They lied about my order being shipped out (who lies about things like that?). I am left with no gift for my Christmas party tomorrow even though I made my order 2 weeks ago. Nobody replies to me - Email NO, Facebook NO, Website Chat NO, Phone NO. I am extremely dissatisfied with your lazy customer service, or lack thereof.

Revising my review after a second consideration by the customer support team. They were able to assist in replacing a defective personalized memo book. Thanks!