Store Moleskine Reviews 

Such horrendously dreadful customer service! I was so disappointed as I've loved their products for years but will never purchase from them again. I placed a large order from Canada in September 2019 and Molekine US clearly didn't communicate appropriately with Fed Ex. I was incorrectly charged import duties (turns out there shouldn't be any), which I paid. When I requested a refund of the import duties, I was asked to produce proof of payment of these duties to Moleskine, which I did. I have been emailing them almost weekly since (it's been more than 2 months since the order was placed) and I receive the same response each time: that they are looking into this irregularity with their office in Italy, as the US office is unable to resolve it themselves. They also will not put me in contact with the department in charge of processing this complaint. Their frightful treatment of loyal customers is saddening.

I've used Moleskine products all my life (always bought in store), but that is going to end now. Worst costumer service ever. People and rude and unhelpful and there's not a single contact channel that works. I have been trying to return an order for the past 2 weeks, not only I had to pay the service myself, no one confirms that it got delivered (and it did because I used tracking system) and still haven't gotten my money back. No one picks up the phone or replies to emails/chat service. It's definitely not worth the bothering. Never again Moleskine

Omg- Moleskine- loved your product but HATE you. How this company continues to operate with the appalling customer service and non functional ordering and receiving ! Done. I wouldn’t even walk into a store and buy your product off the shelf out of principle at this point. Terrible terrible terrible. This poor integrity should not be supported . Bye bye Moleskine . You suck! If you want to waste hours of time and not be certain you will ever get anything you purchase ever- go for it.

Really poor experience so far with Moleskine. No UK support, and when you do get through to to them, they don’t answer the question. No confirmation email has been received despite them stating it has been sent to the correct email address. Really poor experience. Avoid where possible.

I wish I could give them 0.5 star for their customer service. Waited for so long to receive my package. ( i contacted them to cancel it because it took too long but they said the order was confirmed by system. I had to receive it and returned it later if I was not happy!!! ). I received the package, did not even open it. returned it and paid for shipping cost because I don’t need it anymore. It has been 2 weeks from the date They received back the package. I emailed them when will I receive my refund. They said they will get back to me. Its so ridiculous!!!

I was beyond nervous to order from moleskin. I saw all these reviews and after the fourth day I still hadn’t received any tracking information on my package. I figured it would take at least two more weeks and I came home about 7 days having ordered it and it was there. I never received any emails about it and when I called customer service they said it would take 9-12 because I had it personalized. The notebook was absolutely beautiful and wasn’t damaged at all. I’m so glad I ordered!

I would never recommend buying from Moleskine's website. I ordered almost four weeks ago and still haven't received any tracking number... I called twice to be told that my order is ready for shipment and they don't know what's holding it and I must just wait and see. The worst is I can't even cancel my order (since I'll probably never receive it). I love their products, but this is some seriously ridiculous customer service. Very disappointing.

I ordered 2 planners. Within 5 minutes of placing my order, I realized I needed the next size up. I immediately contacted customer service via their CHAT icon, all I asked is that I could edit my order so I could get the size I wanted. After some back and forth I was told that the agent would see what he could do, no guarantees and I would receive an email with the outcome of my request.
Part of their email said this:
we regret to inform you that we have no access to modify or cancel an order once it has been confirmed by our system... and that I could return the item if I wasn't happy. Unbelievable!!
Horrible customer service, I am so disappointed and will never order from their online store again!

Absolutely terrible. I ordered a personalized diary and it was not delivered. I keep writing email after email to try and get them to follow up and send me what I have paid for, but the response is useless. They really don't care at all about their customers

it's been a week and a half and my express shipping order has still not arrived, and from looking at all these reviews it seems of could take even longer. I use moleskine sketchbooks as a medium for my art and commissions, and this is the first time I've officially bought from their store, I usually buy from other retailers. And frankly? I'm appalled with how they've disrespected their own name. They are a disgrace to their own brand, and I may have to consider never buying their sketchbooks again, merely out of my own dignity not to support such a crap company.

Purchased a customized (engraved) notebook as a gift on Moleskine's website. It arrived (on time) damaged during shipment. I reached out to Moleskine customer service on 4/22/19 with a picture of the damaged notebook and they asked me if I wanted a replacement or a refund. No apologies from them at this point. Instead, they continued to quote their "strict quality control." Of course, I told them I want a replacement as this is a gift. No response as of 5/2/19, so I emailed them asking for a tracking number for the replacement. 10 hours later, I get a response from them that they're refunding my initial purchase (which will take 5-7 business days) - no explanation offered.

The delay between ordering and arrival of the goods is far too long; the problem seems to be the time in transit from the warehouse in Italy to the UK which is about two weeks. Also, don't bother with personalisation of the notebooks because the quality of the lettering and typesetting is incredibly low; it makes the notebooks appear very inexpensive.

Terrible Customer Service!!! False advertising on services they provide online. Avoid Moleskine’s official web store.

I ordered a Moleskine watercolour album to Norway at the cost of 322 kr with free next day delivery.

Firstly my item arrived a week after placing the order. Secondly they wrote the price of shipping on the invoice of 120kr (even though I paid 0 kr for shipping). Because of this I received a bill from customs having to pay 308 kr because my total was over the 350kr limit due to their mistake.

I contacted them multiple times via mail, asking for a refund of the amount I had to pay for customs. They accepted they had made a mistake but only would offer me a voucher on their online store. Each time I tried to argue for a refund I received a “copy and pasted” response apologising and saying that I can use the voucher they provided instead of answering the mail I sent.

An absolute joke that a company can have such a rubbish customer service for online shopping in 2019! After shopping with Moleskine I ended up paying around $70 for an A4 sketch book! Avoid and use other suppliers.

They offer 24 hour delivery on customised items then once you have placed your order they send an email with "You will be notified with a tracking number in 2/3 business days. Please consider an additional 3/4 days for orders containing customized items". They will not refund the item OR the delivery charges. Complete scam.

This is the worst possible customer service or should I say in service that I’ve ever received. I have to arrange my own return to Korea as well They give misleading advice and then blame me for not following the advice. for over a year I’ve been trying to get a smart pen replaced. Every time I speak to them they have to email somebody else but can’t speak to them directly. for example even trying to rearrange a delivery they don’t know if it’s possible. Emails sent by them give conflicting advice

wow! wrong item, crazy slow delivery, very rude customer service! never again!

I have ordered my gorgeous diary before Christmas in November. I had made a mistake with size. So, Returned it back with my expenses and asked for the bigger size. They told me that I must buy a new one and they will refund this as soon as they receive it. So far no refund and no response to my emails, are they really....? Just don’t buy anything online from them. They are not trustworthy at all, they are hurting their reputation and customers. Just be very careful and avoid shopping online from them. Personally l never buy anything from this brand whatsoever.

Just the absolute worst. Avoid at all costs, I wish I'd known before I tried to use them online. Terrible terrible experience. Hope they go under, such a shame that their beautiful product is undermined by such a lack of care and attention from their customer service team and general sales operation.

Moleshite

Ordered notebooks before Christmas, still haven't received them nearly a month later, tried to contact them through their website, their customer service email portal isn't working, so I tried their live chat option, which didn't work either. So i tried phoning them, was hung up the first 4 times I rang them after being on hold for 10+minutes each time. Eventually managed to get through to someone who told me that they can't help me right now because they are updating their system. They did give me a tracking number though, but couldn't tell me which shipping company it was for, so it was basically useless and they will call me when they know something.
We'll wait and see......

Truely terrible.....

Less than 1 star if I could
How is this company still operating online with shocking reviews like this?
I’ve been waiting over a month for my order. Who knows where it is. I’ve emailed probably 7 times now and I get the same reply that they’re forwarding my email to a department to check it’s status. This department must be on their holidays as nobody ever replies. When I follow up, I’m told the same robotic answer over and over.
Please don’t order from this company. Worst customer service ever