Store Moleskine Reviews 

They will take your money, but they won't ship. They won't answer any contact you attempt to make with them, either.
DO NOT DO BUSINESS WITH THEM.

Shockingly poor service. I ordered a notebook from here on the 4th of December thinking (as any reasonable person would) that it would arrive in time for Christmas. It's still 'being processed' now on the 18th. I called customer service a week ago and was told that I would be sent an email following the call regarding delivery. I still haven't received that email and have tried contacting them via their Live Chat but received only this:

We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.

Even though I am apparently position 1 in the queue.

Appalling service from a company which is so renowned.

I ordered a customized planner in late November. Now, nearly one month later, I have yet to recieve it. I have called, e-mailed, or chatted Moleskine every few days and recieved neither the product nor a refund. If you e-mail their support team, which promises a reply within "forty-eight hours," you will receive an e-mail one week later saying your inquiry has been directed to the "appropriate department" and recieve no follow-up. If you call Moleskine, you will be put on hold for fifteen minutes before they automatically hang up on you. If you chat Moleskine, you will recieve an automatic reply, wait in "queue" for several hours, and never interact with a representative. They are a fradulent company and I hope that, pending their theft of likely thousands of dollars from customers, they are treated legally as such.

I placed an order over 3 weeks ago and have yet to receive any sort of notice that the order has even been processed. I also attempted to contact their support team to inquire, and did not receive a response. This has been a terrible experience.

It's been over a month since ordering from Moleskine and their expected 3-4 day delivery has long been exceeded. Customer support has been less than helpful and after finally speaking with a rep I was told that I was unable to cancel my order (despite not being able to tell me when it would even ship) and told I could send it back to them when it arrived for a full refund?!?! Not very helpful. Don't get me wrong; Moleskine is a great product despite being a little over-priced. I would normally pay a little extra for a product that is backed by good customer service. Moleskine has lost my business and I would recommend NOT ordering from them.

I have never spoken to a company with such appalling customer service. Each operator has a different answer for questions, and they lie about processing and delivery times on their website. They also claim they cannot connect anyone to a manager which is untrue in any customer service job. I still have not received my package and it has been a full two weeks. They claim it has been shipped to me but there is no tracking number and I doubt it will be coming any time soon. Truly the most unhelpful, unprofessional and unprepared company I have ever dealt with. Not to mention that their customer service representatives are extremely rude.

Appaling custome service- beware! Part order received after some delay but despite many emails and attempts at 'live chat' the customised notebook ordered as part of the same order over 4 weeks ago has still not arrived. Apart from automated responses, no responses yet received to any attempts i have made to contact them which have been many. Really liked their products but had not ordered directly from them before. Won't be buying any of their products again.

I ordered a Moleskine journal a month ago from their online store. Recieved a confirmation email and order number as expected, then complete silence from the company. After two and a half weeks, I sent an online request to see an update on the status of my order (cannot call due to work schedule and time difference). Since then, I have contacted them 2 additional times and still no response. I will be filing a back charge with my credit company.

Horrible customer service, after being a loyal customer for 6+ years, will be taking my business else where.

I am sent a tracking number that does not work! I find no support chat available and I am asked to email again and again. Do no pretend to have live chat support!
The Asendia delivery service can’t find the tracking number after I called them too! So, it is very bad service!

Do not buy from this company ever! I cancelled an order in the mittle of september. The costumer service (which you by the way only can reach by their chat function) said that the refund would be refunded in 3-7 bank days. The whole scene is totally absurd. I've been in contact with them every other week and every time they blame something different. The last time I spoke to them they totally wouldn't take any responsibility. Now they say it's up to my bank, that they've made the transaction. I've never ever in my life before had this kind of a problem with a well-known company. And I buy a LOT from the internet. You can't call their costumer service because the answering machine is always on, even though it says they have opening times. They barely answer by mail and the only way you can reach them is by their chat function. I would absolutely NOT trust this company to buy anything if you're the slightest uncertain. Worst company ever.

Edit: They finally paid me back my money but the costumer service is horrible and don't expect to get your money back in over a month. They paid me back on the 23d of October.

Well, where to start... I have used Moleskine notebooks for the last 5-6 years. I buy them whenever I find nice new design, or just finish my previous notebook. What a surprise I got when I was travelling and purchased the last Moleskine Pro Notebook from Zurich Airport. When I opened it up 2 days afterwards, I found out that the pocket is missing the textile strip is not glued. So i immediately contacted customer service and send them all the necessary information, including the quality control number and even the proof of purchase, which I had luck to be keeping.

The first answer from their side came in 1-2 days with a proposal to get back to the point of purchase and exchange it. I have explained that is not possible as Zurich is a place which I pass by every 3-4 years. they have asked me once again what was the exact EAN code and particularities of the product which I gladly gave them on the 1 of September 2017, since then I have absolutely no information what is happening with my complaint. I am sending an e-mail once every week and get absolutely no answer. Today is 11th of October 2017. So I would definitely recommend Against buying Moleskin! Absolute Lack of customer service. Absolutely no answer. Quality which is worsening every consecutive year!

Have that in mind... there are so may better notebooks out there on the market!

great notebook. keeps my things organized and good quality. website is too complicated. my niece who likes to draw a lot liked the sketchbook!!!

The payment was taken twice from my credit card and no order was placed.
Just hope that money will coming back.
For now looks terribly wirred.

I bought serval time some moleskins for my company. the usual amount are 50. the nice "package in which they are supposed to arrive were - for all of them- all opened. I had to have someone repackage them.
while it is against the law here in france, they refuse to cancel an order after few hours and after I threat them to escalate this, they play "dead" by saying the customer service will come back to me.... and I never got any answer... 2 years ago...
The supposed quality does not show up in the packaging, in the way they manage the client. I am a clinet for 2 years but I am actively looking for changing providers. the Italian quality is just "fluff". they cannot treat client like that.. and have illegal practices

I purchased two sketchbook from them: one pocket sketchbook and a watercolor sketchbook.

Both sketchbook were shipped and received quickly. They were wrapped up nicely and protected. Unfortunately one of the books had suffered damage in one corner, which had gone to the paper...

I reached out to moleskine, and they were fast on answering, providing two solutions: money back or a substitute.
They were kind and quick, and very helpful. Definitely buying from them again :-)!