StressFreeCarRental.com Reviews 

Very easy and as they say stress free! Would definitely use again

Customer service completely lacking. I was unable to travel with my partner and baby and needed to move the booking two days later. I contacted the rental company who said I need to speak with ‘stress free’ and that they could not modify the booking themselves. Fine, except it was impossible to speak to ‘stress free’ and there were delays of a day in their replying to the online chat because it was ‘a busy period’. No facility to call. I don’t care if it was a ‘busy period’. If you can’t provide the service then you need to shut down. I was completely stuck. Have now been told I’ve been marked as a ‘no show’ with the rental company and thus will not get a refund. I’m getting myself ready for a tiresome back and forth with some poor customer representative whose time would be better spent providing quicker responses to customers in urgent need of help.

EDIT: Quite amused that stress free are able to reply quicker to a negative review than to a request for urgent help about a booking. Quite unsurprisingly they are not going to be able to find my details with just a first name. I have an open customer service discussion in which I am being met with ‘not our fault - sorry’ so please do not read their reply as anything other than an attempt to discredit me or imply I am not telling the truth.

No attempts were made to upsell any additional products. The staff were friendly, welcoming, and efficient, and both the pick-up and return process were quick and convenient.

It was realky good experince woth good customer service snd well explained process of renting any damages, Tolls , drop off and emergrncy /damage contact detail

every thing is clear and no small letters hidden

Very helpful

Totally stress free! A far cry from using Drivalia, Felirent were helpful and quick. No strong sales pitch and a pleasant lady.

Easy from start to finish

Easy to find, very informative and friendly staff

Easy to upgrade and they showed me the car before i do.
Fast and easy.
Polite staff.
Highly recommended, i think ill be renting from them only going forward.

Key details of cost needed to be made clearer

When we arrived in the USA, exhausted from our journey, the person at the rental agency’s desk told us that our driving licence was unreadable. We showed her that only the protective plastic film had been damaged and that it was enough to lift it slightly to read all the information on the licence perfectly clearly.

Moreover, we had already rented a vehicle from the same agency using the same driving licence just a few months earlier, but they refused to take this into consideration.

They made absolutely no effort to help us and refused to give us the car we had reserved. We therefore had to wait for an Uber to take us to our hotel.

We returned the following day with our daughter’s driving licence, but they had not kept our reservation, despite the email we had sent to Stressless. We only received an automatic reply to that email.

When we tried to book another car, we were told that, under these circumstances, they would only agree to rent us a car for 10 days, even though we only needed one for 3 days.

We had to leave by Uber again and are now spending our holiday without a car.

This is unacceptable. There was absolutely no respect for the customer, no empathy whatsoever for our exhaustion after travelling and no consideration for the way our holiday had been organised.

There was only one person working the desk at Reagan Airport resulting in an unnecessary 45 minute wait. Thrifty car rental would also not allow us to change drop off location from Reagan to Dulles which meant we needed to catch an Uber to outbound airport. Very frustrating, lack of flexibility

Helpful staff and simple process

The guys at Naples Airport are

Very straightforward