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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professional and knowledgeable staff, often highlighting their politeness and helpfulness during the towing process. The service itself is frequently praised for being smooth and efficient, with many people expressing satisfaction and a willingness to use it again. Reviewers consistently find the pricing to be reasonable and often the cheapest option available, which is a significant positive point for many. However, some customers experienced significant issues with response times and communication, reporting long waits, unreturned calls, and a complete lack of service after being charged. There are also mentions of discrepancies in pricing and concerns about cars being delivered to incorrect locations, leading to dissatisfaction.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the professionalism and efficiency... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, communication, and helpfulness.... See more

Price

People report positive experiences with pricing, often finding the rates reasonable and affordable, with some... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing gratitude for prompt... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing prompt and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tow went smoothly and the gentleman that towed my vehicle was polite and knowledgeable about where to pick up and deliver my vehicle. I would definitely use this service again and let people I kno... See more

Rated 5 out of 5 stars

Great experience. Jeremy got there 45min before they promised, got it on the flatbed quick, great guy, good conversation and got me and my car where we needed to go.

Rated 5 out of 5 stars

I made a last minute call late at night and they showed up and I didn't have to wait long. I really appreciate their service. Also, they were literally the best deal/cheapest price in town. The admin... See more

Rated 5 out of 5 stars

Great service! My truck broke down after work and I was legit 'stuck'. Found this towing service on the web called 'Stuck Pasadena', with the lowest rates I've heard of! It was a busy Monday, a... See more


Company details

  1. Towing Service

Written by the company

Providing Roadside assistance and Towing services for motorist at discounted rates.


Contact info

3.2

Average

TrustScore 3 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

First time using stuck , Great price experienced tow driver

They were almost 40$ cheaper on price. Guy showed up with a roll back aced the backup within 1 ft of my tire to be loaded. Dragged the car up, leveled it off , chained it down and was under way within 5 min of arriving. The wait on the tow truck to get here was a little longer. They had 2 wrecks happen back to back that obviously took priority over my car that was sitting in my driveway. Overall great experience and would recommend to anyone needing a tow in the future

September 17, 2025
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Rated 5 out of 5 stars

Towed due to flat tire

Great experience. Jeremy got there 45min before they promised, got it on the flatbed quick, great guy, good conversation and got me and my car where we needed to go.

September 9, 2025
Unprompted review
Rated 4 out of 5 stars

Cheap and professional

There was a minor mix up at first, but it worked to my advantage..there were a couple of delays to being able to get to my truck when he arrived but the driver was very patient and cordial.it was hot that day,so he let me sit in the air conditioned cab as I made the payment .only reason I didn't give y'all a top rating is because I requested a courtesy call to verify delivery to the destination but that's small potatoes..i will definitely refer your recovery service to anyone.thanks again

September 5, 2025
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Rated 1 out of 5 stars

Absolute trash

Absolute trash. Nobody to talk to. Call the number goes to robot then drops my call.
I paid upfront they said 60-90 minutes after 90 minutes robot calls and says gonna be 2-3 hours. No I want a refund and the website is trash probably stole my card info fk this company.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Today is September 1,2025 I called an…

Today is September 1,2025 I called an ask for Service to have my Vechicle towed from. 9350 Westmount Houston at the Chevron Gas StationI been here since 6:30 pm waiting to be towed it is now 10:47pm an the diver canceled My tow request an Kept my Money Never showed up

September 1, 2025
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Rated 5 out of 5 stars

Prompt and Professional

Professional and prompt! When my car broke down, Stuck Solution got to my location faster than I expected. The driver was Knowledgeable and handled my vehicle with care.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Saved Me With $50 Towing

The $50 towing service from stuck Solutions saved me from a stressful situation. The driver was friendly and even helped me change a tire once we get home

August 30, 2025
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Rated 5 out of 5 stars

They actually helped out in countless…

They actually helped out in countless aspects, they were able to work with you and keep things transparent from their end. Professional with urgency and reassured me to not hesitate to reach out again if I was in a bind

August 25, 2025
Unprompted review
Stuck logo

Reply from Stuck

Thank you for sharing. Glad we could help.

Rated 5 out of 5 stars

My experience was great with Stuck

My experience was great with Stuck. The automated system reached out to confirm a pick up time then the driver called when he was there and dropped off where I needed the car to go. I will definitely use this service again.

August 20, 2025
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Rated 1 out of 5 stars

Its a scam company and the "good…

Its a scam company and the "good reviews" on here are fake ones. Thats why the reviews are either 5 stars or 1 (with the same message). Notice on the website that the name of the city is in different lettering. And you can look it up in any major city and see the same thing. They charge you and never come.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! My truck broke down after work and I was legit 'stuck'. Found this towing service on the web called 'Stuck Pasadena', with the lowest rates I've heard of! It was a busy Monday, and I was actually in Alta Dena, but they came thru.
I want to give the staff over at Stuck Pasadena a shout out for great customer service and being responsive! I'd definitely use them again and again!

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Stuck solutions in savannah ga is…

Stuck solutions in savannah ga is garbage! They charged me and I waited for 3 hrs. No one ever showed i could not get an actual person on the phone just a machine offering to take a message. The tow person called me at 7 p.m. to say he was on the way, I had been sitting there from 11:20 a.m. to right at 3 only because I had to call a different tow service to come and get me. This was last week and I still cant get a rep on the phone to get my refund. Stuck solutions is a scam.

July 12, 2025
Unprompted review

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