very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Review summary
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service I ever had.!
April 12, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We’d really appreciate it if you could share more details about your experience, so we can better understand your feedback and continue improving our service for both current and future residents. You can contact your property team directly or submit further comments via our Feedback and Complaints form at www.studentroost.co.uk/feedback-and-complaints, where a member of our team will follow up with you. – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's great to know the team have made such a positive impact. We appreciate your feedback. – Student Roost
I’m reporting a troubling experience
I’m reporting a troubling experience with this accommodation that fell far short of reasonable expectations and basic hospitality standards.
- Oven broken and not fixed: I was told to rely on a microwave for two days, which is unacceptable for any stay—especially longer visits.
- Freezer issues: No drawers or broken ones, and I was given just one replacement drawer. Storage was clearly insufficient and poorly managed.
- Movie Mondays promise unfulfilled: We visited three weeks in a row with no film shown. When we asked, staff said they were still selecting a film, and the next day the event sign disappeared. False promises and lack of follow-through.
- Delayed bus passes: We were told we’d receive free bus passes for the academic year, but they arrived three months late, causing me to miss three months of free travel. They also did not advise well how it was only given to people with a long tendency agreement eg. 44+ weeks.
- Rude reception staff: The front desk team were consistently rude or seemed fed up when answering questions. It’s understandable to have off days, but the continual attitude was unprofessional and disrespectful.
- Kitchen issue due to flatmate- upon returning from Christmas break with a moldy, fly-ridden kitchen. I couldn’t even eat in the kitchen for a week. When I reported it, I was told there would be an inspection and was informed they would pull that flatmate aside and have a conversation. When the inspection was made we were all be told off instead with no real solution. In the end, I was pressured to clean the kitchen within 48 hours to avoid a fine, even though the mess was not mine. This was disrespectful and unfair. There was no professional conduct during this time and i was deeply disappointed.
- Overall impression: The place is the cheapest option, but the negative experiences far outweigh any savings. I regret not researching more beforehand. The accommodation failed to provide basic amenities, reliable services, and respectful staff.
Final verdict: This stay was disappointing on every level, from maintenance to management and customer service. I wouldn’t recommend this property to others.
September 30, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re sorry to learn your experience didn’t meet expectations and appreciate you outlining these points. Regarding the freezer, each resident is allocated their own space, though we take your comments on its condition on board. We also recognise the delay with the bus passes wasn’t handled as well as it should have been, and we’ll be improving communication around this. While the oven repair was completed as quickly as possible due to the nature of the fault, we understand the inconvenience this caused. We’re also reviewing the Movie Mondays concern internally, to ensure better consistency. We’re disappointed to hear your experience with the team wasn’t positive. We’d really welcome the opportunity to speak with you directly to understand this further. We understand how frustrating the kitchen situation must have been. We always aim to support residents and address issues fairly, and we’re sorry this didn’t feel properly managed in your case. We appreciate you raising this with us and would encourage you to reach out to the property team so we can discuss this further. We appreciate your feedback. – Student Roost
Nice rooms and kitchens
Nice rooms and kitchens, washing machines and gym downstairs. Very friendly staff and close to campus.
March 24, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re really pleased you're enjoying your time with us, and that you've found the team to be welcoming. We appreciate your feedback. – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's great to know you're enjoying your time with us. We appreciate your feedback. – Student Roost
Honestly the place is pretty good
Honestly the place is pretty good. I have a bronze room and it’s the perfect size, the staff are absolutely amazing and friendly, the only reasons I’d say it’s not the best is because washing is so damn expensive and it might just be my flat but the oven was broken, so was the hob, the boiler door was broken and my shower needed a lot of work.
March 12, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re pleased to learn you’ve had a good experience overall and that the team have made a positive impact. We’re very sorry about the issues in your flat and understand how frustrating this must have been. We appreciate you sharing your thoughts about the laundry costs. The pricing is set by the third-party laundry service provider, but feedback like this helps us understand where residents feel improvements could be made. We appreciate your feedback. – Student Roost
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased that you've had a positive experience. We appreciate your feedback. - Student Roost
Not a single thing that was promised to…
Not a single thing that was promised to be resolved has been settled for me，They promised to solve the problem for me in a few days, but it never happened.
March 12, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to see your comments and would really like to understand more about what’s happened. Our management team have checked and we don’t have any record of any issues being raised by you, so please do get in touch with the team so we can investigate and help resolve things for you. We appreciate your feedback. – Student Roost
Very good with handling maintenance on…
Very good with handling maintenance on time. Very nice reception too 😊
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know that any maintenance requests have been handled promptly and that you’ve found the team to be friendly. We appreciate your feedback. – Student Roost
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased you've found everyone to be supportive. We appreciate your feedback. – Student Roost
Service, Location
The staffs are very nice! They often host activities that make me feel warm!
The location is very convenient, two minutes away from sainsbury’s, seven minutes away from the aldi.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased that you’ve had a positive experience with the team, and that the location and events have been highlights for you. We appreciate your feedback. – Student Roost
It’s been so good for my son
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave a review. We’re really pleased to learn that living with Student Roost has been a positive experience for your son. We appreciate your feedback. – Student Roost
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We understand that shared living can sometimes come with increased noise levels, particularly in busy student environments. However, after 11pm we do expect noise to be kept to a respectful level so all residents can rest comfortably. If noise continues outside of acceptable levels, please do reach out to reception so the team can investigate. We appreciate your feedback. - Student Roost
Love living here fair rent just the…
Love living here fair rent just the showers get blocked so easy
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave a review. It’s great to know you’re enjoying living with us. We’re sorry to hear about the issues with the shower, please log this as a maintenance request on the Student Roost app or speak to reception so the team can investigate this for you. We appreciate your feedback. – Student Roost
Zinc quarter is great
Zinc quarter is a lovely place to live. The facilities are great and the staff are always willing to help.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know you've had a positive experience living with us, and that you've found the team to be supportive. We really appreciate your feedback. – Student Roost
It's good student experience here
It's good student experience here. Student roost team is always help when I need.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you've found the team to be helpful. We really appreciate your feedback. – Student Roost
The staff are nice and welcoming
The staff are nice and welcoming , The free gym and social are pretty nice.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It’s great to know that you've found the team to be friendly and that you've been enjoying our facilities. We really appreciate your feedback. – Student Roost
Amazing Accom!
Amazing Accom!
Great rooms, great price, staff are the best!! Support for range of things, super responsive with queeries/ emails and overall great vibes!!
Plus rly quick with fixes/ issues
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you've had a positive experience. It’s great to know that any issues have been dealt with quickly. We really appreciate your feedback. – Student Roost
Staff are very helpful and friendly
Staff are very helpful and friendly. Accommodation is very comfortable and has made me feel at home since living here. Maintenance can take some time depending on the issue but other than that, great studio!
March 18, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased to hear that you’ve felt at home and have had a positive experience with the team. We appreciate your comments regarding maintenance times, and we understand how important prompt responses are. We appreciate your feedback. - Student Roost
I love the atmosphere of the…
I love the atmosphere of the accommodation and staff in the reception are so friendly ☺️.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased you've found everyone to be welcoming and that you're enjoying your experience. We appreciate your feedback. - Student Roost
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