Subcold Reviews 2,346

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, functionality, and stylish design, often noting their quiet operation and efficient cooling capabilities. Many consumers appreciate the ease of ordering and the prompt, well-packaged delivery service, with some highlighting the helpfulness of the staff and the overall positive purchasing experience. However, some customers also noted issues with delivery, including items being left unattended or with neighbors, and occasional delays. A few people experienced problems with product durability, particularly with some mini-fridge models ceasing to cool or developing internal noises, and expressed dissatisfaction with the company's response to these issues outside of warranty.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and functionality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Users describe positive interactions with quality. Many customers praise the build quality, noting products... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, with some... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and first-class... See more

Based on these reviews

Rated 5 out of 5 stars

A quality mini fridge - drinks chiller yes, but as it goes down to 3°- it is also safe for meat, fish and dairy (should you require...) - unlike a lot of others available. It is very quiet (slightly l... See more

Company replied

Rated 5 out of 5 stars

This beer fridge is awsome. Came on the day Subcold said it would and really well packaged. Extremely quiet and very quick to get to temperature. Don’t understand some of the negative reviews, they mu... See more

Company replied

Rated 5 out of 5 stars

Chosen because of good reviews for products and service and because it’s a UK company. 10% off first purchase also useful, ordering easy, delivery as promised. Just need to use drinks fridge at our b... See more

Company replied

Rated 5 out of 5 stars

Bought a Subcold Eco60F fridge more than a week ago. Small issue after it was delivered but their customer service was brilliant and I always think you can tell how good a business by how they react... See more

Company replied


Company details

  1. Appliance Store
  2. Refrigerator Store
  3. Water Cooler Supplier

Written by the company

Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good communication

Good communication, quick delivery, great product. Have used before and will use again.

January 23, 2026
Subcold logo

Reply from Subcold

Dear Shelley,

Thank you for taking the time to leave such a lovely review! We're delighted to hear that you've had another positive experience with us – from the smooth communication and quick delivery of the product itself. It's always a pleasure to welcome returning customers, and we truly appreciate your continued support.

We look forward to serving you again in the future!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Superb

Purchased a drinks fridge for our cinema room. Quick delivery, great quality and price. Would buy from again!

August 29, 2025
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Reply from Subcold

Dear Chris,

Thank you for the superb review! It sounds like your cinema room just got a serious upgrade 🎬🥤 We're thrilled to hear you're happy with the quality, price, and especially the speedy delivery

We’d love to welcome you back anytime – enjoy those chilled drinks and movie nights!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Efficient service

Efficient service - delivered on time

January 23, 2026
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Reply from Subcold

Dear Sara,

Thank you for your kind words and 5* rating! We're glad to hear everything went smoothly and your order was delivered on time

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Very Quick

The drinks fridge was delivered very quickly and the courier was very good. The fridge works very well.

January 20, 2026
Unprompted review
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Reply from Subcold

Dear Customer,

Thank you so much for your lovely feedback! We're really pleased to hear that your drinks fridge arrived so quickly and that the courier provided a great service. Even better to know it's working well and keeping your drinks nice and cold 🧊🥤—just as it should!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great service

Ordering was simple, delivery was quick and efficient, would definitely recommend

January 20, 2026
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Reply from Subcold

Dear Helen,

Thank you for the great 5* review! 😊 We're so glad to hear that the ordering process was straightforward and that your fridge arrived quickly and efficiently ❄️.

We really appreciate the recommendation – it means a lot!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great Product!

Awesome fridge - nicer than expected. Shame an extra box was used to send an additional shelf. A huuuugggeeee box!

Thanks for the great product and timely delivery.

January 19, 2026
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Reply from Subcold

Dear Victoria,

Thank you so much for the lovely feedback! We're thrilled to hear you're enjoying your Subcold fridge – even better than expected is exactly what we like to hear 😊❄️

We do appreciate your note about the extra packaging for the additional shelf. We'll definitely take that on board, as we're always looking at ways to improve our packaging process

Delighted to know your delivery was timely too 🚚✨

Thanks again for your support!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Wicked mini fridge

Easy ordering, prompt delivery and a mini fridge that exceeds my expectations of mini fridges. Drinks are colder than prior fridges purchased. There is a hum, however it’s more soothing than annoying.

January 7, 2026
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Reply from Subcold

Dear Nikki,

Thanks so much for your brilliant review! We're absolutely chuffed to hear you're loving your new mini fridge and that it’s outperforming your past ones when it comes to keeping your drinks ice-cold 🥶🥤. That’s exactly what we aim for!

Glad to know the ordering and delivery process was smooth and speedy too. And as for the gentle hum—it's great to hear you find it more soothing than bothersome. A little ambient fridge hum can add a bit of character!

Thanks again for your kind words and support.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great mini fridges

Great mini fridges, they look the part/awesome (not like these boring square ones you find from other companies), chill mode is way better than I expected, keeping things at a great chilled temperature and the space inside is great too. Low sound meaning my kid easily sleeps through it on in his room! Would recommend to anyone!

January 22, 2026
Unprompted review
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Reply from Subcold

Dear Matthew,

What a fantastic review—thank you! We're so pleased to hear you're enjoying your Subcold mini fridge and that it’s ticking all the boxes for both style and performance 🙌❄️

It’s great to know the design stands out from the usual square options, and we're thrilled the chill mode has impressed you too 🥶. Sounds like it’s doing a brilliant job keeping everything nicely cooled without disturbing your little one’s sleep—win-win!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Exactly what we needed and it worked…

Exactly what we needed and it worked great (we ordered the 6 can mini-fridge to store yogurt and cheese.) Very quiet. We haven’t tried the warming setting yet.

December 25, 2025
Unprompted review
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Reply from Subcold

Dear Martin,

Thanks so much for your 5* review! We're really pleased to hear the 6-can mini fridge is doing just the job for your yoghurt and cheese 🧀😄 It’s great to know it’s running nice and quietly too—ideal for keeping things chilled without any fuss.

Appreciate you taking the time to share your experience.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Ease of navigate the subcold website to…

Ease of navigate the subcold website to make make purchased and delivered swiftly.

January 16, 2026
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Reply from Subcold

Dear Sai,

Thank you for your feedback! We're glad to hear you found the Subcold website easy to navigate and that your purchase was delivered swiftly✨. That’s exactly the kind of smooth experience we aim to provide.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Excellent experience and great fridge!

Couldn’t be happier with the experience I have had.
Firstly the fridge I purchased was exactly what I needed. Loved the idea of a lock built in even though I may never need it. Works very quietly and looks great in my kitchenette.

There was an issue with the fridge but customer service was so quick to deal with it and I had a replacement sent within 24 hours!
They were very efficient and understanding and I am happy once more with my fridge and experience. Cannot recommend them highly enough. Top rated company!

January 20, 2026
Unprompted review
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Reply from Subcold

Dear Customer,

Thank you ever so much for your detailed and thoughtful review! We're absolutely chuffed to hear that your fridge is the perfect fit for your space – and that you're enjoying the quiet operation and handy built-in lock 🔒❄️.

While we're sorry to hear there was an initial issue, it's fantastic to know our customer service team were able to resolve it swiftly and efficiently. We always aim to turn things around quickly, and it’s lovely to hear we managed to do just that for you 🙌.

Your kind recommendation means the world to us – thank you again for your support!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

The process was easy and effective from…

The process was easy and effective from start to finish. Very happy with the Beer Fridge too, very happy customer!

January 14, 2026
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Reply from Subcold

Dear Kevin,

Thank you so much for your kind words! We're thrilled to hear that the process was smooth from start to finish and that you're enjoying your Beer Fridge 🍻. It’s always great to know we’ve made a customer very happy!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Brilliant product and customer service.

Brilliant product and customer service.

January 7, 2026
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Reply from Subcold

Dear Megan,

Thank you for the fantastic feedback! We're so pleased to hear you’re happy with both your Subcold product and the customer service you received 😊. It really means a lot to us!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great Service

Reasonable cost for the products bought and delivered within a couple of days. Great service.

January 12, 2026
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Reply from Subcold

Dear Steve,

Thanks so much for taking the time to leave us a review! We're delighted to hear you were happy with the price and that your order arrived quickly. It’s always great to know our service is appreciated!

Best Wishes,
Subcold Team

Rated 1 out of 5 stars

Disappointed.

Firstly the delivery was delayed.
Secondly they delivered a delivery specification Product than the one i had ordered.
Thirdly the customer service team did not respond to one of my email questions. Ovovery poor. I have no comment on the Product as i have not used one yet?!

January 16, 2026
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Reply from Subcold

Dear Robert,

Thank you for your feedback. We're sorry for the initial issues you experienced and appreciate your patience.

As we've now mutually agreed on a partial credit which has been accepted, we hope you're satisfied with the resolution. If so, we’d be grateful if you could kindly update your review to reflect this.

Please let us know if there's anything further we can assist with.

Kind Regards,
Subcold CS Team

Rated 5 out of 5 stars

First rate company

Brilliant service from ordering to delivery.
Cannot fault this company for the service I have received and the freezer is excellent. Very roomy for such a small freezer and very quiet.
10/10

January 12, 2026
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Reply from Subcold

Dear Customer,

Thank you ever so much for your glowing review! 🌟 We’re absolutely chuffed to hear that you found our service brilliant from start to finish, and that you’re loving your new freezer. It’s great to know it’s ticking all the boxes — roomy, quiet, and just right for your needs ❄️👍

We truly appreciate your 10/10 rating – it means a lot to the whole team!

Best Wishes,
Subcold Team

Rated 4 out of 5 stars

The fridge is great, but ….

The fridge is great, I just find that the spacing of the shelves is not quite versatile enough, so it limits the height of tins that can go in. I am yet to see whether the fridge frosts up or not as I didn’t realise that the cooling panel is exposed inside the compartment. We will see. It is stylish and fits in nicely.

January 12, 2026
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Reply from Subcold

Dear Alan,

Thanks for your review! We’re glad to hear you’re enjoying the fridge and that it fits in nicely 😊❄️

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great freezer

Great freezer. Perfect for my purposes. Good price.
Not subcolds problem but DPD didn't even try to deliver it. Left it with a neighbour which was really inconvenient.

January 12, 2026
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Reply from Subcold

Dear Claire,

Thanks for your kind words! We’re delighted to hear the freezer is perfect for your needs and that you found it good value ❄️

Sorry to hear about the delivery hiccup — we understand how frustrating that can be. While delivery is handled by a third party, we do appreciate the feedback and will certainly take it on board.

Enjoy your new freezer!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

A great service

A great service. Thanks!!

January 12, 2026
Unprompted review
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Reply from Subcold

Dear Chris,

Thank you for your 5* feedback! We’re so pleased to hear you were happy with the service 😊

If you ever need anything in future, we’re always here to help.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

I purchased a small fridge for my sons…

I purchased a small fridge for my sons Christmas present.Five days after Christmas we placed it in his room and noticed a dent in the door.I contacted SubCold and they replied within 30 minutes.They replaced the door and were so efficient in doing so.
I cannot fault them and highly recommend them

January 14, 2026
Unprompted review
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Reply from Subcold

Dear Customer,

Thank you so much for your kind words! We’re really glad to hear your son’s fridge made a great Christmas gift 🎁 and that our team could quickly sort things out when you spotted the dent.

It’s lovely to know the replacement process went smoothly — we always aim to make things as hassle-free as possible 😊❄️

Thanks again for the recommendation!

Best Wishes,
Subcold Team

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