Subcold Reviews 2,346

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, functionality, and stylish design, often noting their quiet operation and efficient cooling capabilities. Many consumers appreciate the ease of ordering and the prompt, well-packaged delivery service, with some highlighting the helpfulness of the staff and the overall positive purchasing experience. However, some customers also noted issues with delivery, including items being left unattended or with neighbors, and occasional delays. A few people experienced problems with product durability, particularly with some mini-fridge models ceasing to cool or developing internal noises, and expressed dissatisfaction with the company's response to these issues outside of warranty.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and functionality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Users describe positive interactions with quality. Many customers praise the build quality, noting products... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, with some... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and first-class... See more

Based on these reviews

Rated 5 out of 5 stars

A quality mini fridge - drinks chiller yes, but as it goes down to 3°- it is also safe for meat, fish and dairy (should you require...) - unlike a lot of others available. It is very quiet (slightly l... See more

Company replied

Rated 5 out of 5 stars

This beer fridge is awsome. Came on the day Subcold said it would and really well packaged. Extremely quiet and very quick to get to temperature. Don’t understand some of the negative reviews, they mu... See more

Company replied

Rated 5 out of 5 stars

Chosen because of good reviews for products and service and because it’s a UK company. 10% off first purchase also useful, ordering easy, delivery as promised. Just need to use drinks fridge at our b... See more

Company replied

Rated 5 out of 5 stars

Bought a Subcold Eco60F fridge more than a week ago. Small issue after it was delivered but their customer service was brilliant and I always think you can tell how good a business by how they react... See more

Company replied


Company details

  1. Appliance Store
  2. Refrigerator Store
  3. Water Cooler Supplier

Written by the company

Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Love the small fridge !

Love the small fridge !
Absolutely no sound from it .
Completely quiet.

January 10, 2026
Subcold logo

Reply from Subcold

Dear Karen,

Thanks so much for your lovely review! We’re thrilled to hear you’re loving your small fridge and especially pleased that it’s running nice and quietly for you 😊❄️

Perfect for keeping things cool without the noise!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great appliance

Great appliance, does the job perfectly.

January 10, 2026
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Reply from Subcold

Dear Customer,

Thank you for the great feedback! We’re so pleased to hear your appliance is doing the job perfectly ❄️👍

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service. Good to know emails will be responded too and quickly.

January 9, 2026
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Reply from Subcold

Dear Dawn,

Thank you so much for your kind words! We're really pleased to hear that you had a positive experience with our communication and customer service. Knowing that you feel confident in receiving a prompt response means a lot to us — we always aim to be as helpful and timely as possible. 😊

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Delivered on time and a U.K

Delivered on time and a U.K. manufacturer. The fridge looks cool (no pun intended!!)

January 2, 2026
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Reply from Subcold

Dear Jon,

Thank you for the brilliant review! We're glad to hear your fridge was delivered on time and that you're enjoying its "cool" look — pun very much appreciated! 😄 It’s also great to know you value that we're a UK-based brand 🇬🇧.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Great fridge

Great fridge, very cold and a great size.

January 8, 2026
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Reply from Subcold

Dear Lynn,

Thank you so much for your kind review! We’re delighted to hear you’re pleased with your fridge – especially that it’s keeping things nice and cold ❄️ and is just the right size for your needs.


Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Excellent

Excellent. We purchased small freezer before Christmas now 2nd purchased for brother in law. Very impressed, speedy delivery too

January 7, 2026
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Reply from Subcold

Dear Jean,

Thank you so much for your lovely review! We're absolutely chuffed to hear that you're so impressed with your Subcold freezer that you came back for a second purchase – and what a thoughtful gift for your brother-in-law too 🎁

Delighted to know that the delivery was speedy as well – we always aim to get our products out quickly and efficiently!

Thanks again for your continued support

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Very quick delivery and product as…

Very quick delivery and product as advertised.
Would definitely use again

January 7, 2026
Subcold logo

Reply from Subcold

Dear Joanne,

Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your order arrived very quickly and that the product was exactly as advertised. It’s great to know you’d happily use us again – that truly means a lot to us.

We appreciate your support and hope to be of help again in the future.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Arrived as said

Arrived as said
All works well
No problems

December 29, 2025
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Reply from Subcold

Dear Alistair,

Thank you for your review! We’re glad to hear your order arrived as promised and that everything is working well with no issues 😊. That’s exactly the experience we aim to provide.

We really appreciate you taking the time to share your feedback and hope you enjoy using your product.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars
Subcold logo

Reply from Subcold

Dear Alan,

Thank you for your kind feedback! We’re pleased to hear you were happy with the prompt delivery and found the price good value. It’s great to know we met your expectations.

We really appreciate you choosing Subcold and hope to be of help again in the future.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered 2 days later delivered. Great item too

January 5, 2026
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Reply from Subcold

Dear Steve,

Thank you for your fantastic review! We’re delighted to hear you were happy with the excellent service and that your order arrived so quickly . It’s also great to know you’re pleased with the item itself.

We really appreciate your support and hope you continue to enjoy your purchase.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Good service

Great product. Quick delivery. No hassle.

November 5, 2025
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Reply from Subcold

Dear Matt,

Thank you for your 5* feedback! We’re really pleased to hear you found the product great and the delivery quick, all with no hassle at all. That’s exactly the kind of experience we aim to provide.

Thanks again for choosing Subcold, and we hope to serve you again in the future.

Best Wishes,
Subcold Team

Rated 4 out of 5 stars

Have not opened yet but delivery was…

Have not opened yet but delivery was great came very quickly.As it was a present dissapointed to have the item printed on the box because

December 30, 2025
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Reply from Subcold

Dear Customer,

Thank you for taking the time to leave your feedback — we’re pleased to hear your order arrived quickly and smoothly!

We completely understand your frustration regarding the product details being visible on the box, especially as it was intended as a gift. Please accept our apologies for any inconvenience this may have caused. Our packaging is designed to ensure safe and efficient delivery, particularly for larger items like refrigerators. Due to their size and weight, these appliances are typically shipped in their original boxes, which also helps reduce environmental impact by avoiding unnecessary repacking.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Faulty item

Plug doesnt fit as damaged on arrival. Dent on top and scrape on door. Hassle .

Updated review from 1* to 5* - 15/01
This was the case although they got the item collected with ease (no charge to me) and refunded me for the item. Easy process which I appreciate and will be ordering from the site again.

January 2, 2026
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Reply from Subcold

Dear David,

We’re sorry to hear about the condition in which your item arrived — that’s certainly not the experience we aim to provide. A damaged plug, dent, and scrape are understandably frustrating, and we apologise for the inconvenience and hassle this has caused.

We’d really like the opportunity to put things right. If you haven’t already, please contact our customer service team at sales@subcold.com with your order details and photos of the damage. They’ll be able to assist you further and help resolve the issue as swiftly as possible.

Thank you for bringing this to our attention, and again, we’re very sorry for the trouble.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Ordered and delivered within 24 hours

Ordered and delivered within 24 hours. Great product and price

December 30, 2025
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Reply from Subcold

Dear Customer,

Thank you for your great 5* feedback! We’re delighted to hear your order was delivered within 24 hours and that you’re happy with both the product and the price. That’s exactly the kind of service we aim to provide.

We really appreciate you choosing Subcold and hope to help you again in the future.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Exactly what we wanted for our converted ww2 air raid shelter in to a man cave. Ideal size to accommodate wine and other drinks. Arrived on time as arranged. Looks the part.

December 30, 2025
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Reply from Subcold

Dear David,

Thank you for your fantastic review! We’re thrilled to hear the product was exactly what you needed for your converted WWII air raid shelter man cave – that sounds like a brilliant project! It’s great to know the size is ideal for your drinks, it arrived on time, and that it looks the part too.

We really appreciate you sharing your experience and choosing Subcold.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

A great Buying Experience.

It was easy to find what I needed on the website. Ordering and paying could not have been easier and there was a 10% discount offered as well!
I ordered after 12.00 noon and the item was delivered next day at 10.00AM. I was kept aware of progress of the order and delivery. The item is superb - just what I was looking for and at a good price.
A highly recommended company to deal with.

December 30, 2025
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Reply from Subcold

Dear Christopher,

Thank you so much for taking the time to leave such a glowing review! We're absolutely delighted to hear that everything from browsing to buying went smoothly for you – and that the 10% discount was a nice added bonus 😊

It's fantastic to know your order arrived so quickly the next morning and that you were kept updated every step of the way. We're even more pleased that the item itself has lived up to expectations – sounds like it hit the mark perfectly ❄️

We truly appreciate your kind recommendation and hope you continue enjoying your Subcold product.

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Excellent service and fast delivery - good looking beer fridge.

Excellent service and fast delivery. The beer fridge arrived promptly and was very well packaged. It was extremely easy to unpack …. And the fridge looks great! Set up was simple and very straightforward. Unpack place in position leave for a couple of hours and then plug in! Fridge started working straight away and it is easy to change the settings. This was a Christmas gift - hence it was not opened before the big day - but my husband is delighted with the beer fridge It looks great- the temperature can be set down as low as minus 6 ( he likes his beer cold! ) . The fridge is in the garage and is running well even in this very cold weather. Can certainly recommend Subcold for their service and for the quality of their product.

November 27, 2025
Subcold logo

Reply from Subcold

Dear Mary,

What a brilliant review – thank you ever so much! We're thrilled to hear that the beer fridge was such a hit, especially as a Christmas gift 🎄🍻 Sounds like your husband is enjoying those perfectly chilled drinks, just the way he likes them – down to a crisp -6°C ❄️

We're also really pleased the delivery was fast, the setup was a breeze, and the fridge is running smoothly even in these colder temperatures. It's great to know it's settled into its new garage home and doing exactly what it should.

Thanks again for your kind words and thoughtful recommendation – it truly means a lot to us!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

It was so easy and delivery was…and great value

It was so easy and delivery was exceptional

December 30, 2025
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Reply from Subcold

Dear Jacqueline,

Thank you for your 5* feedback! We're so pleased to hear that everything was nice and easy for you – just how it should be 😊 And it's great to know the delivery was exceptional too

We always aim to offer great value alongside smooth service, so it's brilliant to hear that came through in your experience.

Thanks again for choosing Subcold!

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Absolutely perfect delivery was great…

Absolutely perfect delivery ordered on the 26th December delivered on 29th December and on time already enjoying the experience value for money

December 26, 2025
Unprompted review
Subcold logo

Reply from Subcold

Dear Mr Burnside,

Thank you for your fantastic review! We're delighted to hear everything was absolutely perfect for you – especially with such speedy delivery over the festive period 🎄

It's brilliant to know you're already enjoying the experience and feeling the value for money. That’s exactly what we love to hear!

Wishing you many chilled moments ahead ❄️

Best Wishes,
Subcold Team

Rated 5 out of 5 stars

Cave50

Great experience from subcold delivery was quick . The crave50 beer fridge is a great little fridge that I have in my bedroom and keeps my drinks lovely and cold.

December 26, 2025
Unprompted review
Subcold logo

Reply from Subcold

Dear Customer,

Thank you for your kind words! We're so pleased to hear you had a great experience with us and that your Cave50 arrived quickly

Sounds like it's doing a cracking job keeping your drinks perfectly chilled in the bedroom ❄️ – ideal for relaxing without needing to head to the kitchen!

We really appreciate your support and hope you continue enjoying your Subcold fridge.

Best Wishes,
Subcold Team

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