Sugar Box UK  Reviews 281

Fantastic choice of products and all at a fantastic price.Quick delivery too highly recommend

Quick delivery and in plenty of time for my son’s birthday! He’s going to be made up with it! Well packaged too, will definitely be ordering again! Very impressed at the prices, some of the cheapest I’ve seen online when it comes to American items!

I love the variety of drinks and snacks they sell and always enjoy the American range they have and is cheaper than my local American sweet shop

Don't waste your money, I bought a 'large' American candy variety box which cost me £35 and got very few items for the price. I dread to think how much you get in a small or standard sized box. Would recommend purchasing from other retailers as my partner has recieved a lot more items for less money elsewhere.

10 out of 10 fabulous little business easy transaction fron start to finish

Me and my partner are obsessed!
We have been wanting to try some American snacks for a while but didn’t want to pay the ridiculous prices that are around central London and oh my were we impressed! The prices are great, website is so easy to use and the selection is crazy! We placed our first order and as soon as it came we was already adding items into the basket for the next order! Will definitely be placing more orders 😊
Thank you!

The best thing I can say is this company is very serious. The products I keep buying are outstanding and the best of all everything is delivery on time.

I really don’t want to hate at all but I was really disappointed with this box as most things inside I can get from my local corner shop and a lot of it just doesn’t taste right it might just be a bad one time experience but if I were to order another mystery box it probably wouldn’t be from sugar box because of this experience that being said delivery was very quick and packaging is good

I placed my first order with the company and although delivery was incredibly quick most of the items were damaged. I had ordered 3 butter beers all glass bottles were packed together and have obviously knocked against each other in transit. The box was so wet with the contents that Royal Mail had to cover it in plastic and zip tie it. The bag the bottles were in was full of broken glass. One was definitely broken and i wasnt about to put my hand in the bag to check the others. I certainly wasnt going to give them to the children that they were purchased for. I emailed the company at the email which seems to be the email they give out to anyone who's left a negative review. I recieved one response about confirming how badly damaged the items were. I replied and explained that I wasn't going to risk cutting myself to check and the company has stopped responding. Would not reccomend and I certainly won't be using them again.

Update.
Since leaving the above review I was contacted by the company explaining they had been closed during the festive period. This was my error and why I thought my emails were being ignored. I have since also been refunded for the damaged items so I am pleased with that. That said I still wouldn't use the company again, but I'm happy with the resolution they offered.

Definitely not worth the money. Only came with about 6 or 7 items (2 or 3 which were tiny sweets) in the mystery box even though the picture on the website had 9 items. I have bought Japanese snack boxes elsewhere for the same price and has come with a lot more. I will not be purchasing from here again

Recently ordered from here for the 1st time and I’m really impressed, everything was as expected and delivery was really quick! Very happy would definitely order again.

Hi , I ordered some American sugar free mints , one tub being candy cane flavour 😋, very nice and also some cookies.
They were packed well and arrived safely, will be ordering more from here
Thanks

Massive selection to choose from, speedy delivery and customer service is impeccable.
My items were packaged really well aswel. I will return and can highly recommend sugar box

Delivery was as suggested with a short time and all items arrived in great condition.

As an occasional visitor to the USA, I discovered their Zagnut bars while waiting to fly back to the UK...and instantly fell in love with them. So, whenever I go back to the USA I always bring some home with me. But on my most recent visit to Detroit, I couldn't find any anywhere, not in the city stores, not at Wayne County Airport, and not even at JFK airport while waiting for my connecting flight!

When I got back home to Wales UK, I found that Sugar Box UK stocked them, and are the only stockists who were not charging a ridiculous amount for postage. I would have liked to order maybe 8 or 12 bars but got limited to 4, which was a little disappointing... But 4 was more than I could get during my trip!

Price of the bars was reasonable and delivery charge was standard UK price, so I was happy with that. As for the delivery itself, they only took a few days to arrive, so well within the delivery time stated when ordering. Bars arrived in a box to protect them and all 4 were intact, which was great because they are quite easy to smash into pieces!

And after some email correspondence with Sugar Box UK it was explained that quantity of bars is limited when ordering due to availability and restocking, which is perfectly understandable as they have to import the Zagnut bars from the US. And I think it's fair that limited numbers are available for each order, to make sure that other customers don't miss out. As I said before, 4 Zagnuts are better than NO Zagnuts.

Based on my experience and correspondence with Tom at Sugar Box UK, I am very happy to give a 5-star review, and I will be ordering from Sugar Box UK in the future.

Website is easy to use and well layed out, delivery is quick fast and effective, an email asking if everything was ok

I used to love this company and have placed a couple of orders with them. In my last delivery a few of the drinks cans were dented and dinked, they were clearly packed already slightly damaged so I complained upon receipt as my son loves collecting the cans. They were less than helpful. I wasn’t expecting replacement cans to be posted but a credit on account for my next order would’ve been sufficient.
Sadly we only find out that some companies are terrible when we have cause to complain. I likely won’t use them again just because of this incident. Should have handled it better than a reply email effectively saying too bad!

Apparently the reason I didn't get my order on time, is, out of stock, even though it was in stock online? the non existent email they sent to me, explaining this, went to my junk/spam box, No it did not!
I ordered only a few items as my first order, just to test their website and customer situ, I did get a refund on my postage after chasing via email,, 8 days later I get the items, I bar damaged, looks like it melted, then bent. Never again, my Xmas order will go to a better company.

Ordered the children's mystery box times 2 but really disappointed in how they arrived. Bags were open and sweets were scattered all over the box. One of the little tubs of tongue painters was also open and scattered around the box. I don't know what I'll do with what I have but they won't be going to my niece and nephew for their Christmas.