I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Ver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.
Company replied
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... See more
Company replied
Company details
Written by the company
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Contact info
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , United Kingdom
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4.0
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
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Great service
Great service, sent a pair of jeans back as too big, easy to sort a return out and was contacted via email to ensure I got what I needed. The jeans are good quality and a nice fit.
September 10, 2025
Unprompted review
Delivery was quick item I bought was…
Delivery was quick item I bought was good quality will buy again
August 14, 2025
Unprompted review
Great company
September 13, 2025
Unprompted review
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Ordered a pair of shoes
Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
September 5, 2025
Unprompted review
Quality products. Very good customer service.
Got a delivery of 3 Jeans, but they seemed to be a differenct cut to what I ordered previously.
The CS was very efficinet and exchanged my products quickly.
Good quality jeans with some stretch.
Will be back to order more items.
September 1, 2025
Unprompted review
Excellent Jeans & T-Shirts great…
Excellent Jeans & T-Shirts great quality , look & feel great on .
September 12, 2025
Unprompted review
Creaky trainers
Creaky trainers when you walk - annoying - style is ok though
September 1, 2025
Unprompted review
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Great jeans ,really good fit.
September 1, 2025
Unprompted review
Quality of goods was extremely poor
Quality of goods was extremely poor.
Asked for a refund but was only allowed a gift card.
I wouldn’t recommend the product, sorry.
August 13, 2025
Unprompted review
The BEST JEANS EVER!!!!
Had an amazing experience with them. Bought two jeans for my husband upon my BIL’s recommendation and they have not disappointed. Love the quality and the fit. And customer service is exceptional. 100% recommended!!!!
July 21, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you so much for your kind words and for trusting us with your purchase! We're thrilled to hear that the jeans were a hit and that you’re happy with the quality, fit, and our customer service. Recommendations like this mean a lot to us, and we’re so glad we lived up to it. We truly appreciate your support and look forward to serving you again! 😊👖
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Reply from Sulfit Clothing
We're so glad to hear that, comfort is everything! Thanks for making us a part of your favorites. Enjoy your new jeans!
Love the product and the price big fan…
Love the product and the price big fan of Sulfit Clothing highly recommend!
February 19, 2025
Reply from Sulfit Clothing
Thank you so much for the love and support! We're thrilled to hear you're enjoying both the product and the price. It means a lot to have you as a fan. Thanks for the recommendation! 🙌
Very good fit
Very good fit, comfy jeans. Bought 4-5 now and it’ll be my go to. Tried other ones like Capo which was terrible. These are legit!
August 1, 2025
Unprompted review
Reply from Sulfit Clothing
Glad you like the jeans, means a lot that we’re your go-to now. Thanks for sticking with us and for the kind words! 🙌👖
Really quick delivery and the item was…
Really quick delivery and the item was great quality. Just about to order some more items now I’ve seen the quality.
August 13, 2025
Unprompted review
Reply from Sulfit Clothing
Love hearing that! So glad the delivery was quick and the quality hit the mark. Can’t wait for you to check out more thanks for the support! 🙌
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Superb Customer Service
Ordered multiple times now from this brand, and never had one issue yet. I ordered 2 pairs of the smart trousers in large, I had accidently clicked XS on one pair, company emailed me staight away asking if it was a mistake rather than just send out an L and an XS. Brilliant customer service, clothing it great quality and fast delivery. One of the few companies you can actually trust from the countless clothing companies that you see on Instagram. 👏👏👏👏
August 13, 2025
Unprompted review
Reply from Sulfit Clothing
Really appreciate this! Glad we could catch that mix-up and get it sorted we always try to look out for stuff like that. Means a lot that you keep coming back and trust us, especially with so many brands out there. Thanks for the support! 🙌
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY! They refuse to refund any purchases, after making the company aware of ‘Distant Selling’ LAWS!!! Asked to raise a complaint and got “Owners extremely busy” response. Quality of clothing not as advertised and really not great hence the refund. Do yourself a favour and avoid this company.
July 30, 2025
Unprompted review
Reply from Sulfit Clothing
Hi Josh,
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
We would like to clarify that your purchase was made during our End of Season Sale, where all items are clearly marked as final sale and non-refundable, in accordance with our store policies. These terms are transparently outlined at checkout, and it is the customer’s responsibility to review them before completing a purchase.
Regarding your mention of "Distance Selling Regulations," please note that these laws provide exceptions for certain types of sales, including discounted or clearance items. We adhere fully to consumer protection laws and have structured our policies accordingly.
We understand you were unhappy with the fit of the products, and we’re always working to improve. However, we must reiterate that a refund cannot be issued for sale items, as per the terms agreed upon at purchase.
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