I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Ver... See more
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Review summary
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Reviews shaping this summary
Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.
Company replied
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... See more
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Company details
Written by the company
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Contact info
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , United Kingdom
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4.0
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Good quality but some service details need improving
Sent me a bad color/batch of a shirt twice
July 25, 2025
Reply from Sulfit Clothing
Dear Kwansen,
Thank you for your feedback. I'm sorry to hear you were not satisfied with the colour of the shirt you received.
To resolve this, we sent a replacement shirt that was matched to the trousers we have in stock, ensuring the closest possible coordination. Additionally, we offered a full refund for the original shirt without requiring a return, but you opted for the replacement instead—which we were happy to provide.
At this stage, having already replaced the item and offered a refund, we’ve provided all available options to address your concerns. Unfortunately, there’s nothing further we can offer beyond what has already been done.
We do appreciate your understanding and hope this clarifies the matter.
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SulfitAF
Great fit. Great style.
The textile seems quite elastic and makes the clothes look formal, which is what I need for work.
I placed a big order and unfortunately nothing fit, but Laura made sure that I got my exchange for a better size just before I had left the country.
Great customer service and very nice clothing line.
I can't wait for the Ribbed Navy Blue pants and Charcoal Cargo pants to be available in a L size again, so I can order.
July 29, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for the positive feedback we're glad to hear you love the products!
The jeans I ordered were nice and the…
The jeans I ordered were nice and the fit was really good. But, the took FOREVER to arrive, literally 3 weeks.
July 24, 2025
Unprompted review
Reply from Sulfit Clothing
Hi Matt,
I’m really glad to hear you’re enjoying the jeans!
Without your order number, I’m unable to look into the details of your delivery, but please note that if you're located outside the UK, international shipping can sometimes take a little longer - this is unfortunately outside of our control.
If you'd like us to check on your order or discuss further, feel free to get in touch at support@sulfit.co.uk with your order details, and we’ll be happy to assist.
Terrible customer service UPDATED
Terrible customer service
I ordered a pair of trousers after reading some good reviews. I ordered on 2nd July and was told 2-4 day delivery. I was going on holiday on 10th. On the 8th I had an email saying the parcel was out for delivery so waited in all day to receive nothing.
I went away and when I returned I saw an email saying it was delivered on the 11th.
It was left on the street outside my partners flat, not even with a neighbour or in our communal area. It has gone missing.
Their terrible customer service have now told me I have the responsibility to make sure I’m there to take delivery. What a cheek when I know by consumer law that they have the responsibility to ensure my parcel gets to me or an agreed safe place, and the street is not an agreed safe place.
I know this could be Evri’s fault but the customer service is terrible with this attitude.
If I do receive a replacement I will update this review but the customer service is awful
UPDATE 31/07/2025
Following this review I received further correspondence from Laura (Sulfit) to say they will agree to sending out a replacement item but through signed delivery by Royal Mail.
I don’t see why more companies don’t use Royal Mail, Evri are a terrible company and so many people have complaints about their services. Evri have more than likely opened up a can of words with my experience here.
The item did get slightly delayed but it arrived and there are no concerns or complaints. The clothing looks exactly as it does online in photographs and I’m looking forward to taking a them on my next holiday.
I have however left the details from my original review as I still feel the customer service of this small company is unsatisfactory. Maybe they are outgrowing their customer service and require a more professional service as the clothing deserves.
3 stars for overall service but could have been 5* if the customer service was better
July 21, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for taking the time to update your review and for your honest feedback.
We’re genuinely sorry for the frustration caused by the initial delivery issue. We completely understand how disappointing it must have been, especially with the timing around your holiday. While the delivery was handled by a third-party courier (Evri), we appreciate that ultimately, your experience reflects on us as a company.
As soon as we were made aware that your parcel had gone missing, we arranged for a replacement item to be sent out promptly, using Royal Mail Signed For delivery to ensure safe receipt. We’re glad to hear that the replacement arrived safely and that you’re happy with the quality of the clothing.
That said, we do take your comments about our customer service seriously. As a growing business, we’re actively working on improving our internal processes - including how we manage courier related issues to provide a smoother, more professional experience for our customers.
Thank you again for your feedback and for giving us the opportunity to make things right. We hope you enjoy your new item on your next holiday!
Great jeans and superior quality
Great jeans and superior quality. Highly Recommended!!!
June 23, 2025
Reply from Sulfit Clothing
Thank you so much for your kind words! We're thrilled to hear you’re happy with the jeans and impressed with the quality.
Your recommendation truly means a lot to us - we appreciate your support and look forward to having you shop with us again soon.
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Reply from Sulfit Clothing
Thank you for your lovely feedback! We're so pleased to hear that you're happy with both our service and the quality of our clothing.
Your support means a lot to us, and we look forward to welcoming you back soon.
Decent product
Decent product, good price and prompt delivery. Can't ask for anything more from an online retailer.
June 23, 2025
Reply from Sulfit Clothing
Thank you for taking the time to leave such a positive review! We’re glad to hear you were happy with the product, pricing, and delivery - that’s exactly the experience we aim to provide.
We really appreciate your support and hope to see you back again soon.
Article as described and delivered on time.on…
Article as described and delivered on time
June 23, 2025
Reply from Sulfit Clothing
Thank you for your feedback! We're glad to hear your order arrived on time and met your expectations.
We appreciate your support
Sent back a return
Sent back a return, didnt get the money, just a gift card. Every week i go on to the site to use the gift card but everything i click into that i want isnt in my size (large, 36R for jeans) new stock needs updated
April 25, 2025
Unprompted review
Reply from Sulfit Clothing
Hi Sean,
Thanks so much for your order!
Our jeans do tend to sell out quickly, and while we do our best to keep them in stock as consistently as possible, I’m sure you can appreciate that, as a small business it’s not always easy to meet the high demand.
That said, we’re excited to let you know that a full restock is happening tomorrow, with all sizes and 8 colours becoming available again.
Thanks for your patience and support - it means a lot!
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Great quality!
November 18, 2024
Unprompted review
I love their jeans
I love their jeans. Really stretchy and comfortable but with a nice fit. Got their trainers too which feel good quality.
June 14, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you so much for your kind words! We're thrilled to hear you love the jeans and find them both stretchy and comfortable - that perfect fit is exactly what we aim for. We're also glad you're happy with the trainers and their quality.
We really appreciate your support and hope you continue to enjoy your pieces!
Really quick & reliable service
Really quick & reliable service, but most importantly great pair of jeans
June 10, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for the great feedback! We're so pleased to hear you were happy with the service and even more so that you’re loving the jeans.
We really appreciate your support and look forward to serving you again soon!
Customer service is shocking
Bought many items from these and never had a problem, until recently… a pair of my jeans I bought from them split at the seam when the froth area is, I emailed them asking to help resolve but never even got a reply.
£50 on a pair of jeans to split a few months after purchase is shocking, and to not even reply to an email regarding is just as bad.
Won’t buy from these again which is a shame because some of their clothing is nice.
April 24, 2025
Unprompted review
Reply from Sulfit Clothing
Hi Ben,
We're really sorry to hear about your experience — and even more so that your email went unanswered. We're a small team and, unfortunately, it looks like we missed your message maybe it went to our junk folder.
That’s absolutely not the level of service we aim to provide, and we completely understand your frustration.
We genuinely appreciate your support over time, and we'd love the opportunity to make things right. Please reach out to us again at support@sulfit.co.uk, and we’ll prioritise resolving this issue for you.
Thanks for your patience — and again, our sincere apologies.
Best regards,
Sulfit Customer Care
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Said on website to order a size down…
Said on website to order a size down form normal size, did that, still way too big
May 22, 2025
Reply from Sulfit Clothing
Thank you for your feedback. We’re sorry to hear that the sizing wasn’t quite right, despite the guidance to order a size down.
Sizing can sometimes vary depending on style and fit, and we always recommend checking our detailed size chart on the website before ordering. If you’d like, we’d be happy to assist you in finding the perfect size or discuss options for an exchange.
Please feel free to reach out to us at support@sulfit.co.uk so we can help resolve this for you.
Thank you for choosing Sulfit, and we hope to get this sorted for you soon.
Fantastic service
Delivery was superb and within a couple of days. I had problems with sizing on some items but the team were happy to exchange to get it right. Products are excellent and comfortable. Fantastic.
May 27, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the speedy delivery and that our team could assist with sizing exchanges.
It’s great to know you find our products both excellent and comfortable that means a lot to us.
We look forward to serving you again soon!
Great product. Fantastic customer service
For a small clothing business, these guys are nailing it - the products are great and the customer service is excellent. I wish them all the best and I look forward to seeing what products they bring to the store in the future.
The slim comfort jeans are great - I bought two pairs - very comfortable and really nice quality. Probably going to buy more in other colours too.
Customer service wise, Josh and Laura are brilliant - responses were quick and they were happy to help me find the right sizes for the best fit for me, asking me what I was after and then making recommendations that were spot on.
They were also quick to help me return products that I had bought in the wrong size, sorting me out with easy exchanges as a result.
More than happy to recommend Sulfit to others.
May 4, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you so much for your incredible feedback! We’re thrilled to hear you’re loving our slim comfort jeans and that Josh and Laura were able to provide helpful, timely support throughout your shopping experience.
It means a lot to us that you took the time to share your positive experience and that you’re happy with our products and service. We can’t wait to bring you more styles and colours that you’ll love.
Thanks again for recommending Sulfit your support truly helps our small business grow!
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Amazing service good quality clothes at…
Amazing service good quality clothes at a great price
May 20, 2025
Unprompted review
great quality clothing and fits just…
great quality clothing and fits just right!
May 20, 2025
Unprompted review
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