Sunderban Asian Supermarket Reviews 390

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including groceries, fish, and fresh produce, often highlighting the wide variety of available items. Many consumers appreciate the excellent delivery service, noting its speed, accuracy, and the careful packaging, especially for frozen and perishable goods. However, some customers also noted occasional issues with delivery dates not being met, with products arriving earlier or later than expected. A few people were dissatisfied with the quality of certain items, such as some fish, vegetables, or meat, and there were isolated instances of damaged products or incorrect items being delivered.

What people talk about most

Product

People report positive experiences with product quality and variety. Many customers praise the top-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top-quality dried fish, fresh... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quality of service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, it is a hassle free shopping experience. I am quite regular at their online shopping with Sundarban for years now. They never disappointed us. It is very cordial to talk to the people over t... See more

Rated 5 out of 5 stars

Hi, I selected the delivery date on Saturday because I would be home and it was convinent. But it was delivered early. Please can you make sure to keep the delivery date as mentioned in the orde... See more

Rated 5 out of 5 stars

I received the product in good condition (comparatively) and earlier than the mentioned time. However, the only thing that could be improved is the chat box option; it is not humanized, so it did not... See more

Rated 5 out of 5 stars

Great experience shopping here. The dried fish (especially the Chepa Shutki) is top-quality. The green chilies are fresh and taste exactly like the ones back home. Will definitely be a returning custo... See more

Company replied


Company details

  1. Indian Grocery Store
  2. Asian Grocery Store
  3. Indian Takeaway

Written by the company

We are an Indian-Bangladeshi grocery store in Den Haag, the Netherlands. Established in the year 2003, and are proud to be one of the favorite Indian sub-continental store in The Netherlands and across the borders. Sunderban is the only grocery shop in mainland Europe who also sells all fresh and frozen products online through the webshop and deliver straight to your doorstep on the same day in the Hague and sarrounding areas or next day in the rest of Netherlands and Belgium. We are the largest seller of Indian and Bangladeshi fish like Hilsa (ilish) fish, Rohu, katla, Pabda, King fish, Black tiger shrimps, Lobster from Bangladesh and many more varieties of fresh water fishes. Fresh goat meat is one of our popular product. Sunderban is the most trusted place for all typical Bengali products such as Gobindobhog rice in Holland for the last two decades. Our homemade fresh food such as different types of Mutton, Chicken and vegetables Biryani, Specially Hyderabadi Biryani. Indian and Bangladeshi fish, chicken and mutton Curry. Freshly made Sweets as Laddoo, Gulab jamon and Rasmali also widely popular among our customers. Visit our store or order online today and feel the convenience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Good Indian fish

Prompt delivery as promised with quality products

March 1, 2025
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Mr. Varma
Thank you very much for your your order and for the lovely feedback. We are happy to know that you liked our products and our service. Hopefully see you soon.
Best regards,
Team sunderban.nl

Advertisement
Rated 5 out of 5 stars

Sunderban is a delightful online store

Sunderban is a delightful online store that truly stands out. They offer a fantastic selection of high-quality Indian and Bangladeshi products at friendly prices, making it a favorite among their loyal customers. The team's kindness and dedication to excellent customer service create a warm and welcoming shopping experience.

Whether you're in search of fresh tropical fish, specialty spices, or other authentic goods, Sunderban delivers with care and efficiency. Their commitment to providing an accessible and diverse range of products ensures that everyone can find something special. A heartfelt thank you to the amazing team at Sunderban for their incredible service and for bringing a slice of South Asia to the Netherlands! Highly recommended!

December 2, 2024
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Gabriel,
We thank you for your order at our site and for your beautiful review. We are delighted to know that you are happy with our products and with our service.
Hopefully see you soon again.

Best regards,
Team Sunderban.nl

Rated 5 out of 5 stars

As usual delivery was on time and…

As usual delivery was on time and received all products in good condition.
My go to shop for Indian groceries - Sunderban

November 11, 2024
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Arindam Sarkar,

Thank you so much for your kind words and continued support! We’re thrilled to hear that your delivery was on time and that everything arrived in good condition. It’s always a pleasure to serve you, and we're grateful to be your go-to shop for Indian groceries.

We look forward to fulfilling your future orders!

Best regards,
Sunderban Team

Rated 2 out of 5 stars

Katla fish delivered was less than the…

Katla fish delivered was less than the asked quantity and also there was no tags where it says it's expiry. The quality of fish was not good as we have received in previous order.

October 18, 2024
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Rkia Khatun,

Thank you very much for your continued orders and valuable feedback. We are truly sorry to hear about the issues you've encountered. Regarding the quantity of Katla, we kindly suggest reviewing the FAQ section on our homepage for further clarification.

In the future, if you are ever dissatisfied with any of our products, please don’t hesitate to contact us directly—we will resolve the matter immediately.

Thank you again for your feedback.

Best regards,
Team sunderban.nl

Advertisement
Rated 2 out of 5 stars

Two of the items of my order were…

Two of the items of my order were expired. And two other are going to expire in October. I received my order in September, so those items are only good for use for a month. Kindly check the items' expiry before selling it. It's a very basic ask and I did not expect this to be the case.

August 30, 2024
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Desr Sanay Gupta,
First of all, thank you for your order at our webshop and our apologies for the late reply due to a technical error. We always try to check validity date before we send it to clients. But still, mistakes can be happen. Our apology again. If you got any date failed product you may call us directly and we will refund the value amountto you.
About the short validity, we can say that some product lose its validity more than half on the way from India to Europe, therefore those products don't have very long validity dates. Hope you understand our problem.

Thank you very much for your feedback.
Team sunderban.nl

Rated 5 out of 5 stars

Pompret fish

We felt happy to have Indian fish supplied by you with a fresh quality and quick service.

September 11, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look