Highly recommend customer service ( Seth) has been very helpful from start and ongoing and the installation engineers bird and Scott were very neat and tidy install and any questions I had they answer... See more
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296 - 302 High Holborn, WC1V 7JH, London, United Kingdom
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Reply from Sunsave
Everything went to plan. The communication from Sunsave was excellent, the install team showed up nice and early and they completed the job before the end of the working day. Delighted with the service.

Reply from Sunsave
Overall a great experience, no messing about the team got the build underway with minimum stress to my wife and myself. I would recommend this company to as many as possible as this is the best service I have recieved. Massive thank you.

Reply from Sunsave
Milo Boyd was an excellent advisor who went into a detailed demonsreation of the strategy of the company, the breakdown of my current usage and my future expenditure based on the proposed number of solar panel that can be fitted on my roof. His advise was professional, impartial and honest. He answered all my questions with simplified language. I felt Sunsave is the company I would go for when I make decision in the future.

Reply from Sunsave
Great info throughout enquiry, booking and installation. Tegan and Antonio were excellent and always happy to answer any questions I had. Installation was unfortunately delayed a few days but this was outside of the control of Sunsave. Panels/battery have been up and running for a few weeks now and working very well. I would recommend Sunsave as a good option for solar with no upfront cost.

Reply from Sunsave
Had the panels and battery installed for nearly two weeks now and my energy costs have dropped by approx 75%. Everything went smoothly, from first meeting to install and after sales support. I’ve got no doubt I have made the right decision and would recommend.

Reply from Sunsave

Reply from Sunsave
Great company full of interesting information not pushy and very prompt

Reply from Sunsave
From start to finish have been so impressed with Sunsave and their employees. The process started with a very informed video chat where everything was explained in detail and all my questions were answered, communication throughout has been exemplary with email queries being answered quickly. The system was installed within 2 days and this process was seamless with the installers being polite and efficient, the Sunsave point of contact for the installation has been great with queries answered quickly and contact maintained throughout the process with a follow up post install to check everything is running ok.
For anyone considering solar installation I couldn’t recommend Sunsave enough.

Reply from Sunsave
I was a bit apprehensive at first due to the financial commitment but Tegan explained everything clearly and professionally so that I could understand. It was a no trainer really when our current electricity bill is around £180 a month and likely to go up as time goes on. With sunsave I'm likely to save around £60. At present I am only in the pre install stage so can't comment further on that aspect but can't fault the pre install process.

Reply from Sunsave
I was very excited when we decided to take the plunge into solar. After doing so much research with little to no capital in our bank for the install, sunsave came to the rescue. The lads that erected the scaffolding to the final installers all show great professionalism and did there job to a very high standard. The installer did a very tidy job and communicated with me throughout the install. After coming across an issue which looked like it may need another visit due to a fault code on the invertor. The installer was expecting a phone call from the tech team, but had to leave as it was getting late. He left and 5 minutes later came back as he received that phone call while in his van. Problems fixed and solar was up and running. Such a great pleasure to have these people in my home delivery a brilliant service. Thank-you so much 😊

Reply from Sunsave
The company has been very transparent and flexible when it came to starting the work. The entire process was very efficient. Starting from the initial consultation, the estimate and breakdown, planning the installation and then the professional and speedy fitting process which only took a couple of days. We will be recommending their services for sure.

Reply from Sunsave
Great experience from start to finish, great communication and everything explained in full, no pressure to sell you anything very helpful and quick to answer any questions, solars installed very quick and very professional, already saving money very happy 😊 thank you to ADDA for the smooth transition to solar

Reply from Sunsave
I had a really great experience with Sunsave from the very beginning.
Obed did an excellent job walking me through the proposal 🙌
He took the time to explain both the positives and the negatives of going solar - no pressure, no hard‑sell, just clear and honest advice. Really appreciated that. 👍
Once I decided to move forward, I was passed over to Antonio for the installation stage.
Again - fantastic! 💬
Great communication, patient with all my extra questions, and never pushy.
The installation itself was spot on.
The electrician did brilliant work - neat, tidy, and very pleasant to deal with. 👷♂️
The panel fitter also did an ace job - quick, efficient, and professional. ☀️🔧
Panels are now installed and everything is working well so far.
Very happy customer - would definitely recommend Sunsave! 😄👏

Reply from Sunsave
Everything was made easy and straight forward. Any issues I had were sorted out quickly and also had fast responses to any emails I sent.

Reply from Sunsave
Really good. Very helpful even when I was making mistakes. Would recommend

Reply from Sunsave
Every time I email or ring up, I get the answer. The politeness of the staff are fantastic when I ring I normally get the same person they answer. Hello with my name. Glad I took the time to do my research and pick this company. Mohammed is really good.

Reply from Sunsave
Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind on repairs and replacements.
The process has been almost completely seamless, with the few hitches taken care of very quickly.

Reply from Sunsave
Excellent service and everything was taken care of. Always on hand to answer any questions.

Reply from Sunsave
I've just had my solar panels installed by Sunsave, the whole process was simple, from the initial quote to installation. The whole process explained thoroughly, the installation team explained the system well. The hardest was trying to get my tariff changed with British Gas

Reply from Sunsave
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