Sunshinediamonds Reviews 

404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning quality and beautiful craftsmanship of the jewelry, noting its incredible sparkle and excellent materials [R1-S2, R4-S2, R12-S1, R21-S2, R30-S2]. The service receives high marks for professionalism, helpful communication, and regular updates throughout the ordering process [R1-S3, R3-S3, R6-S2, R17-S1, R48-S1]. Many also appreciate the fast delivery, with items often arriving early, and the beautiful, sometimes light-up, presentation boxes [R4-S3, R8-S3, R14-S1, R28-S3, R37-S1]. However, some customers also noted longer delivery times, with orders occasionally taking several weeks or being dispatched late [R5-S1, R11-S2, R39-S4, R47-S4]. A few other people also felt that there were concerns regarding product authenticity, with some items not meeting expectations for material composition, and others mentioned discrepancies between product pictures and the actual item, or missing authenticity documents.

What people talk about most

Product

Reviewers express immense satisfaction with the product, frequently describing items like rings, bracelets,... See more

Quality

Users describe positive interactions with quality, consistently praising the stunning appearance and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Order

Customers had positive experiences with order, praising the clear communication and updates received from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having already purchased two pairs of diamond 💎 earrings from Sunshine , I ordered a ring , also my friend did at the same time on my recommendation. It has just arrived …wow…it’s absolutely stunn... See more

Rated 5 out of 5 stars

"Wow! A friend recommended Sunshine Diamonds, and I am so glad she did! Professionalism from start to finish. Excellent service. From the initial 2D design to sending a wax model of the ring bef... See more

Rated 5 out of 5 stars

A really great company to purchase from. So helpful with the customisation of the length and excellent that they still made the bracelet to the full diamond ct weight. Others I asked about noted that... See more

Company replied

Rated 5 out of 5 stars

This is our third purchase from Sunshine Diamonds. We recently bought two bracelets and have just added a pair of diamond earrings. The design is stunning, the sparkle is incredible, and the go... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Sunshine Diamonds Luxury You Deserve, Trust Delivered At Sunshine Diamonds, we offer an exquisite selection of fine jewellery, specializing in natural and lab-grown diamonds. Our collections feature beautifully crafted rings, bracelets, necklaces, earrings, and more, designed to suit every style and occasion. As a trusted online jewellery retailer, we are committed to providing exceptional quality, ethical sourcing, and competitive pricing, ensuring that every piece reflects luxury and value. Whether you're looking for a timeless engagement ring, a meaningful gift, or an everyday statement piece, we bring brilliance and craftsmanship to every design. Why Shop with Us? ✔️ Specialists in diamond jewelry ✔️ Fine jewellery for every occasion ✔️ Ethically sourced materials & expert craftsmanship ✔️ Hassle-free returns & secure transactions ✔️ Fast & reliable delivery Discover the perfect piece at www.sunshinediamonds.com – where elegance meets excellence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(404)

315 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a necklace from Wowcher there…

I ordered a necklace from Wowcher there was a bit of miscommunication however very quickly fixed by the sunshine diamonds team. My necklace is beautiful, presented in a lovely box. Thank you

December 22, 2025
Unprompted review
Sunshinediamonds logo

Reply from Sunshinediamonds

Thank you Claire. We’re glad everything was sorted quickly and that you’re happy with your necklace and presentation.
– Mr LR

Rated 5 out of 5 stars

Very good service and quick responses…

Very good service and quick responses to emails, the product was absolutely stunning to the exact specs requested.

December 22, 2025
Unprompted review
Sunshinediamonds logo

Reply from Sunshinediamonds

Thank you Jake, great to hear the piece matched the exact specifications requested.
– Mr LR

Rated 4 out of 5 stars

I would say the communication could…

I would say the communication could have been better but the overall product was beautiful. Very happy with my purchase

December 22, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Hannah for your honest feedback. We’re very pleased you loved the final piece and we’ll certainly take your comments on communication on board as we continue to improve.
– Mr LR

Rated 5 out of 5 stars

Diamond hoop earring

Amazing quality item, packed well with certification provided.

December 19, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Rose,
Thank you so much for your lovely feedback! We’re delighted to hear you loved the quality and presentation of your diamond hoop earrings. As a direct UK manufacturer, we carefully certify every diamond and hallmark our gold before dispatch — no middlemen involved, just honest craftsmanship.
Really appreciate you taking the time to share your experience 💎

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Very good fast shipping

Very good fast shipping

December 21, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Maxwell,
Thank you for your kind words! We’re glad your order reached you quickly. While many of our pieces are handcrafted to order, we always aim to dispatch as fast as possible without compromising on certification and UK hallmarking.
Hope to serve you again soon!

Best regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Really helpful sent me a video of…

Really helpful sent me a video of earrings before I purchased
Received item on the day I was told earrings were even more beautiful than in video
Would recommend as was wary that they were on line only but price was very reasonable compared to shops
Excellent service

December 3, 2025
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Reply from Sunshinediamonds

Hi Liz,
This truly made our day — thank you! We’re so pleased the video preview helped you feel confident before purchasing. Being online-only but UK-made, we know trust is everything, which is why we’re always happy to share real videos and updates.
So glad the earrings exceeded expectations — enjoy every sparkle ✨

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Awesome value

Absolutely fantastic company! You will not find better value or better quality anywhere else for the crazy prices they sell at. Make sure you understand that delivery may take 2 to 3 weeks, but it's worth the wait because what you get for your money will astonish you. Very highly recommended!

December 16, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Keyten,
Thank you for such an honest and thoughtful review! You’re absolutely right — as a direct manufacturer with no middlemen, we focus on delivering exceptional quality at prices that often surprise people (in a good way!).
We truly appreciate your patience with the made-to-order process — craftsmanship takes time, but we’re glad you felt it was worth the wait.

Warm thanks,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars
Sunshinediamonds logo

Reply from Sunshinediamonds

Hi Samuel,
Thank you so much! We’re thrilled to hear the ring fits perfectly and that the diamond beauty stood out. Knowing you’ll shop with Sunshine Diamonds again means a lot to our entire UK workshop team.
Looking forward to welcoming you back 💍

Best wishes,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Kept me updated with delivery schedules…

Kept me updated with delivery schedules and delivered on time as promised

December 20, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Eamonn,
Thank you for your feedback! Keeping our customers informed is very important to us, especially as each piece goes through certification and hallmarking before dispatch.
Glad everything arrived as promised — enjoy your jewellery!

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

My experience with Sunshine diamonds…

My experience with Sunshine diamonds has been superb and I would highly recommend them.
When I placed the order I received a what’s app notification from the company, which they then used to provide updates. I was also able to use what’s app to ask questions about my order, and detailed feedback was provided within minutes.
The earrings were shipped securely and the final product was better than expected. The presentation box has an internal light which is used to highlight the sparkle of the diamonds.
All of this provided at an excellent price point. I would definitely order from this company again.

December 20, 2025
Unprompted review
Sunshinediamonds logo

Reply from Sunshinediamonds

Hi Oliver,
What a fantastic review — thank you! We’re delighted you enjoyed the WhatsApp updates and quick responses. Being a UK-based manufacturer, direct communication is part of how we ensure transparency and trust.
And yes — that light-up box is our little “wow” moment 😄
We look forward to serving you again.

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 4 out of 5 stars

really nice

Ordered a diamond journey necklace on black friday. Wasn't sure I would get it as I was convinced there was a glitch on the website pricing. 9k gold with 2.5ct diamonds D-E, vs. for just £460, Bargain! Was even more worried when it wasn't dispatched on time. Well it came albeit a week late. Well worth the wait. It looks fantastic. The workmanship looks great to the naked eye but when using a lupe its not so great, particularly where the clasp is linked to the chain. Also unable to find a hallmark although it is stamped 375. I would recommend buying from Sunshine at the right price.

December 20, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Simon,
Thank you for such a balanced and honest review — we really appreciate it. We’re delighted you loved the necklace and felt it was great value.

Regarding the hallmark: you are absolutely right to raise this, and we sincerely apologise. During an extremely busy period, one piece out of over 100 dispatched unfortunately missed the final hallmarking step. This is not our standard process — every item we dispatch is normally certified and hallmarked before leaving our workshop.

We’ve already arranged free return postage, and once received, we will complete the full UK hallmarking and certification and send it straight back to you at no cost. No stress, no charges — just the way it should be.

Thank you for your patience and understanding, and again, our sincere apologies.

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Beautiful ring

From start to finish, great experience, quickly delivery and presenter in a beautiful box with a light. The ring was for my partner - it looks amazing and she is over the moon. Amazing quality and would order again from this company!

December 18, 2025
Unprompted review
Sunshinediamonds logo

Reply from Sunshinediamonds

Hi,
Thank you so much for your lovely feedback! We’re thrilled your partner loved the ring — that’s exactly the reaction we hope for. From UK craftsmanship to presentation, every detail matters to us.
Wishing you both many happy moments ahead 💖

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Brilliant

Beautiful product, good price, clear communication. What more could you want!

December 18, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Rebecca,
Thank you for your kind words! Beautiful jewellery, clear communication, and fair pricing are exactly what we aim for as a direct UK manufacturer.
Really appreciate your support!

Best regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Great seller

Great seller, fast postage and really lovely item. Excellent quality.

December 12, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Kat,
Thank you so much! We’re delighted you were happy with both the quality and speed. Every piece is carefully finished, certified, and packed with care.
Hope to welcome you back again soon ✨

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

​"I am absolutely in love with this…

​"I am absolutely in love with this ring! The craftsmanship is stunning, and it catches the light beautifully from every angle. It feels substantial yet comfortable on my finger, and the attention to detail is evident. I’ve already received so many compliments on it. It truly adds a touch of elegance to any outfit!"

December 17, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Matt,
Wow — thank you for such a beautiful description! We’re so pleased the craftsmanship and elegance of the ring stood out. Compliments are guaranteed when a piece is UK-made, hallmarked, and diamond-certified 😉
Enjoy wearing it, and thank you for choosing Sunshine Diamonds.

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 1 out of 5 stars

SCAM!

Please believe the bad reviews! i didnt listen and have now faced the consequences. I told sunshine diamonds i needed my engagement ring by the 20th and i was worried about ordering because of the bad reviews of the delays, they reassured me not to worry and i would have it by the 16th or earlier! it is now the 17th and it hasnt even been dispatched and they are now ignoring!! as soon as you give them money they do not care about you and ignore you, they are scammers.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was 100%

Customer service was 100% . Can’t fault this company. They stayed in touch with me from start to finish as I wanted a bespoke item made. And the end result was….. I love it . Thank you

December 1, 2025
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Reply from Sunshinediamonds

Hi Julia,

Thank you so much for this wonderful review — reading it genuinely made us smile. Creating bespoke jewellery is one of our favourite parts of what we do, and knowing that you love the final piece makes all the care and communication worthwhile.

We’re really glad you felt supported from start to finish — that personal touch is something we truly believe sets Sunshine Diamonds apart (and yes, we do enjoy staying in touch a little more than most!).

Thank you again for trusting us with your bespoke piece — wear it in good health and sparkle ✨

Warm regards,
Mr Lr
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Truly amazing

Truly amazing! Quick service. Well managed and great communication. It felt more personal which is something missed these days. Beautiful items, well made and very pleased I found them. Would use again.

December 17, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Kay,

What a lovely review — thank you! You’re absolutely right, the personal side of customer service often gets lost these days, so it means a lot that you noticed and appreciated it.

We’re delighted you’re happy with the quality and craftsmanship of your jewellery. Helping customers find (or create) something truly special is exactly why Sunshine Diamonds exists.

We’d be more than happy to welcome you back again — the sparkle door is always open 😉

Kind regards,
Mr Lr
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Third pair of earrings I’ve bought and…

Third pair of earrings I’ve bought and they are lovely again
Thank you

December 1, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Sarah,
Thank you so much for coming back to Sunshine Diamonds again — third time really means a lot to us! We’re delighted to hear you’re loving your earrings once again.

We truly appreciate your continued trust and look forward to helping you choose your next piece of sparkle ✨

Warm regards,
Mr Lr
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Great customer service

Great customer service so far, they kept me updated till I received my orders. Items as described and looked on the website. I hope you have a positive experience too.

December 10, 2025
Unprompted review
Sunshinediamonds logo

Reply from Sunshinediamonds

Hi Su,
Thank you for your lovely feedback. We’re really pleased you felt well-informed throughout your order and that everything arrived just as described.

Clear communication and quality jewellery are very important to us at Sunshine Diamonds — thank you for sharing your experience.

Kind regards,
Mr Lr
Customer Support Manager
Sunshine Diamonds

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