I would like to give you 0 stars but…
I would like to give you 0 stars but it’s not possible. You didn’t solve my problem and just tried to pass responsibility onto other companies
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Suop Mobile es la única compañía con la que puedes tener fibra, móvil, luz y gas en tu hogar. ¡Juntos es más barato! Internet en casa con dos líneas de móvil, tarifas de contrato con muchos gigas, prepago sin cuotas mensuales y energía con tarifas indexadas para que disfrutes siempre del precio más bajo. Nuestras tarifas no tienen permanencia y son siempre con precio definitivo para que ahorres desde el primer día.
Zurbarán, 10, 28010, Madrid, Spain
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I would like to give you 0 stars but it’s not possible. You didn’t solve my problem and just tried to pass responsibility onto other companies
It went smoothly enough. and it is working great. good customer service
Quick response to my queries and straightforward provided your phone can translate Spanish
the worst company, i will never recomend even my enemy
I needed to receive a SMS message from a Spanish company and had to acquire a Spanish SIM card . I found SUOP Mobiles customer service first class and the whole buying, fitting and using the SIM easy. I would definitely use again if needed.
I have uploaded the requested document and after 2 days I got an email saying that it wasn't valid because it had no photo on it. It should have a CLEAR DISCLAIMER saying that only documents with pictures are accepted.
I've been a customer since 2020 (mobile) and 2023 (fiber).
MOBILE
It works ok in Spain.
Outside of Spain it's a lottery, whether you be in Europe or outside of Europe.
The help desk is responsive but cannot provide solutions that work.
FIBER
No issues except that they don't have a service to cancel the previous supplier which caused 400 euros worth os costs because the owner of the apartment wasn't easily able to cancel it from another country and it took 6 months.
Overall: there had to be better.
Non-existent to horrible customer service, ignores or refuses your deactivation requests and tries to force you to pay for 'administrative fees' 'incurred' during their ignoral/refusal to uphold both their own service agreement and EU standards/regulations. Be warned!
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