Supercoverinsurance Reviews 

i was claiming for a new iPhone 8 plus as mine got taken away from me while travelling - after looking at all the bad reviews on this site i thought am in for a very complicating hard process in order to get my phone. However lucky for my i had got through to the right person named Lilly Anandan, She was ever so polite and spoke me through the process and emailed me right away the application form, on completion the form, attaching the relevant documents i had returned it back to Lilly. The following day i received a call from Lilly for a little interview in regards to how it happen. She kept me on hold for 2 minutes discussing the application with a manager making a decision to accept or reject the claim. I got accepted and was told the phone will be with me within 3-5 working days. The only problem i incurred was my phone didn't come until the 6th working day, however i was informed that was Argos fault as they were delivering the product. I received a brand new sealed box with an iPhone and all the accessories. I suppose i had all the relevant documents therefore i didn't have a problem.

If I could of rated this company less than one star I would of! Customer service is shocking! Staff haven’t a clue what they are doing will find every loophole not to pay out/ repair gadgets, management are no better!! Would never recommend this company.

Awful experience. Took 2 months of badgering them before they would send a phone. They kept giving me new hoops to jump through, loads of documentation required. I finally sent them my phone. First they claimed it hadn't arrived, then that the IMEI number didn't match with my purchase receipt so it wasn't the same phone (and I wasn't covered). Only after I insisted I was right, with more evidence did they finally admit they had my phone and send me a replacement. Final insult was that it wasn't even a new phone - it was refurbished, with no accessories provided - not even a charger!

Needless to say, I'd already given up and bought an new phone already myself. I at least hoped I could sell the one they've sent, but as it's refurbished it has little value.

Avoid. Avoid. Avoid.

A literal criminal organisation. Not only do they have horrible, unresponsive customer service who can't or don't care to get their forms or instructions straight, they kept billing me for months even after I explicitly asked them to cancel my account. I had to delete the standing order from my bank account.

Utter criminals.

A TOTAL SCAM- shouldn't be allowed to operate.

I took out a policy to cover my Iphone 6 while I was travelling abroad in August. I booked my supercover gadget insurance through Alpha insurance who offer it as an add-on to travel insurance. I lost the phone and claimed it back using Supercover. Anything you require from the company takes about 4 phone calls (waiting for half an hour at least each time on hold) so having finally got through they said they could send me a new phone (it had now been 3 weeks) with an £150 excess fee. Although I was annoyed to have to pay I agreed. I then received a refurbished NOT new phone which DID NOT WORK. I had to call again (...please hold again) and send the phone back. They sent me another refurbished phone once again FAULTY. At this point I decided I didn't want to pay for any of the phones they were sending me so called again issuing a complaint and asking for a full refund of my postage costs and the excess fee. I sent the phone back (this was over a month ago). About a week ago I received the refund for my postage in my account and an email saying they needed me to call and confirm my bank details so they could refund me for the excess fee despite the fact they had managed to transfer the smaller sum. I've spent hours on the phone with them, have been without a phone for months and am still awaiting £150 owed by them.

Wouldn't wish this experience on anyone. Stay away, they are absolute crooks.

I got gadget cover as an add on from my travel insurance my phone got damaged while away and made a claim when I got home. Iv never been more stressed in my life they will do anything not to pay out for a genuine claim they made me feel like I was doing an insurance scam the way they treated me. I sent everything they asked for then didn’t hear nothing for nearly 2 weeks and then they said they needed something else sent that a few days later needed something else sent that and asked them if they needed anything else they said they had everything only to wait another few days to be told they needed more documents that I had already sent them sent them again only to ask for more documents.
They seem to drag it out for as long as possible so you don’t bother with your claim.
Finally my claim has been accepted sent my phone off and they said they will send me a link to keep up to date with the process haven’t received it iv called back 3 times and they say they will send it again, iv finally given up trying to trace it. Fingers crossed I get my phone back at some point. After reading all the bad reviews I’m a little worried. Stay away from this company for your own sanity.

The only reason I have reviewd this high is simply because of the service recived from Harpreet Bal. She is straight to the point, no jargon and simply got the job done! Having a few issues with my account not many other members of staff could locate me in the system and tried fobbing me off with 'we will get back to you' (I had to call many times). Until i spoke to Harpreet who then overlooked my case and helped it get through as easily as could be. Thank You!

Please, please do not use this company. Getting in contact with them is at a premium rate cost, and it's a genuine rarity that anyone is even at the other end of the phone to answer. When you eventually get through (expect 5 to 10 calls to get to this point), the call centre staff are uninterested, uncaring and utterly clueless. It took me MONTHS from making the initial damaged phone claim, to sending it away for repair - and god knows how long the physical repair will take.

Just stay away. There's a reason they're cheap.

The WORST insurance company to date.
Rude, incompetent call centre staff who are sarcastic and unhelpful.

Got thrown around from person to person, no one answering my questions, I am still awaiting the money for the key insurance that they informed me I had to pay out for myself then they pay back afterwards - nothing but ignorance and lies.

No organisation and no answers, still. Despite numerous phone calls and emails to management.

DO NOT RECOMMENED.

Used for many years. Have had a few issues now from failing to update my records to false promises. Being told my items where not covered but on a later date told that its still covered on the policy. Staff never sure how to use their own system and give incorrect information. When asked to speak to a manger/supervisor, being told that one isn't available and will take 12hours for a call back. Almost 5 days in and still waiting for a call back.
Service is so bad its untrue.

Brilliant service lovely people so helpful and friendly. Can't thank them enough . . Especially Amy . . Thanks soo much

Have contacted them 5 times about a claim with no response. Would never have knowingly taken up a policy with them given their appalling record, but I took out an insurance policy with another provider who sneakily outsourced the gadget insurance portion of the policy to them so now I'm stuck trying to get in touch which them. Joke of a company.

Terrible company to deal with. Staff pass you backwards and forwards when you contact them. Have cancelled all my policies with them and would never use again.

Should be closed down. We got the Financial Ombudsman involved who said they were amazed at how unbelievable inept and anti-customer this shambles of a company is. They also breached the data protection act by giving personal details to random Amazon shady traders. Took 6 months for settlement, even with the Financial Ombudsman leaning heavily on them. Still awaiting the compensation for serious errors that we were awarded. They really don't care.

Over a week now I lost my phone, my insurance still not approved. I made mistake of not reading reviews before I insured. Nemesis, I wish I didn't insured with this frustrating company. After reading all these reviews, I blamed myself for not investigating first. Incompetent customer services, cancelled my direct debit. Once I get replacement, will stick with my bank. Don't care if expensive

DO NOT BUY! Worst cover i have ever had the misfortune to get. Each item has to be under its own claim, each claim subject to an excess! Need i say more. But on top of this, we paid £100 extra to add the cover to our "long term travel" insurance. When we were robbed in the first month of travel, SuperCover refused to do anything other than send us replacements to our home addresses. No credit, no cash and no sending to the place we were travelling. Whats the point of paying extra for "long term travel insurance"?

Use fake products to repair - coupled with terrible service really shocking service!!

Absolutely terrible by far the worst company to deal with it. Avoid like the plague.

Terrible customer service

Rude staff

Completely unacceptable.

Quite simply the worst insurance company. After a valid claim for a stolen phone, Supercover sent me a replacement iPhone 7 Plus, that not only doesn't work properly, but was sent with no paperwork, no order number, no receipt and have been unable to verify the phones history or background! Oh and there's more. The phone supplied does not meet their own criteria for being 'insurable' because they supplied it through a "one man band", back street, 2nd hand, mobile phone repairer trading from a residential address in Birmingham, whom has no apple certification or accreditation and thus cannot confirm if this 5 month old phone is still in manufactures warranty (as my original was before being stolen). And the company will not issue any indemnities or undertakings to cover the phone supplied, (quite incredible when you consider the other side to this companies business is offering after market and extended warranties!) I kid you not! Moreover, the firm are point blank refusing to do anything about either my compliant or the broken phone. The group CEO had better be prepared for a battle because I won't let this go. In the mean time I urge all of you not to use this organisation, Its internal processes boarder on being criminal. There is nothing 'super' about this organisation. Its completely rotten to the core and devoid of any ethics whatsoever.

I think if you check out their reviews, everywhere is one star - its not without reason and well deserved. I suspect most people would have awarded nothing and thus even one star I suspect is by default. You will seriously regret using this company if you ever have to make a claim.

UPDATE: COMPLAINT I MADE TO THE FINANCIAL OMBUDSMAN WAS UPHELD IN ITS ENTIRETY! THEY AWARDED ME £1100 IN COMPENSATION WHICH SUPERCOVER HAS NOW SETTLED. IT TOOK SEVEN MONTHS.

Refusing to replace my lost car keys as they don't replace locks, despite the fact that the policy specifically states that it covers Locksmith Charges and New Locks.

When asked for help with locating a locksmith who can perform this magic trick of new keys without replacing a lock, they referred me to a one man band locksmith 500+ miles away.