Supercoverinsurance Reviews 

DO NOT USE!! Unless you practically have your proof of purchase engraved on your body somewhere they will not pay out for anything. I sent them my receipt, IMEI number, serial number etc but it still wasn't enough to prove I owned the phone. Although why I'd steal a phone then take the time and expense to insure it is beyond me. Scam merchants. Steer clear.

Our business has paid a £35 monthly policy for many year without claiming via a third party telecom supplier. We attempted to make a claim recently & were informed that non of our phones are covered as it appears they have been auto-renewing and have not sent out contracts, renewal documents etc. A complete scam & they have relieved my business of over £4000.00 in fees.
DO NOT USE THIS COMPANY !

Do not use this company they try everything to wriggle out of paying up and keep taking money when u cancel policy I'm going to take them to small claims court as I dont like people that think they can rob u

To start, i made the very bad mistake of not checking the reviews before signing up to super cover insurance.

Supercover seem to think you have hours upon hours in the day to talk to them on the phone. After 5 phone calls and numerous emails i am still no closer to getting my phone fixed.

Generally, the customer service has been poor and the lack of urgency on the companies part is alarming. I am now going to cancel my insurance, its just a shame i have been lining their pockets for 10 months.

I'd like to put this full experience down to a life lesson - that the cheapest option is never the best option when it comes to insurance.

Terrible service, They have taken money for over 2 yrs from me for insurance, I get my phone repaired by ismash (very good service btw) and apparently its not covered. needs to be Apple store. Also when I joined the excess was £50 for a phone of £251 - £999 and 50% discount with 2 yrs no claims. They tried at first to claim £70 excess and conceded it should be £37.50 whereas inreality it should be £25.. Steer clear and watch out as they trade under various brand names TinHat being the one I started with.

Absolutely terrible service.

They gave me a replacement phone with 90 day warranty when my original phone had 1 year left of a 2 year manufacturers warranty.

Now five months later that replacement phone only has 30% of the original battery capacity - which barely lasts 2 hours of "screen on" time.

They refuse to repair/replace the phone because it is outside of their 90 day warranty when clearly the replacement phone/battery was not of an acceptable standard to begin with.

Refurbished phones. And no response to email complaining about this. Not picking up the phone. Got a 2year old phone as replacement for a lost phone. Got to know only when I checked with Samsung.

I wouldn't recommend buying insurance from this company . I asked them when taking out the policy if replacement phones were refurbished or not and they reassured me that they were not. When I went to make a claim I found out that all replacements are refurbished and was told by them that I should have checked the small print. Despite the fact that the sales person I initially took the policy out with assuring me they were not. When I complained to super cover about this on the phone the lady I spoke to was quite rude and just fobbed me off. She emailed my complaint to the complaints department to which no one responded. Awful service! The replacement phone they sent me is now not working after 2 weeks!

Oh the irony of this one...

The screen of a tablet I bought from Argos had cracked. Never mind, I'm insured, I thought.

Supercover tried EVERY trick in the book to wiggle out of processing the claim. I mean EVERYTHING. Their final gambit was to insist my name was on the Argos receipt.

They had me calling Argos, who were dumbfounded and unable to help. I sent Supercover bank statements to prove I bought the tablet. NO, YOUR NAME'S NOT ON THE ARGOS RECEIPT, WE'RE NOT PROCESSING THE CLAIM. (You don't have your name on an Argos receipt).

I persevered and got the Ombudsman involved. They ruled in my favour and asked Supercover to fix the tablet and pay a goodwill gesture.

After several more weeks of their faffing and my chasing the repair, they finally said 'we can't fix it. We'll pay for a replacement.'

They did indeed pay for the replacement. With an ARGOS GIFT CARD!!!!

It's a scam. please don't buy any policy from this company. They will find a reason to turn down your claim. I had a key cover with them, when I called them to take the advice during my incident(Key lost), somebody picked up them call and said key claims member was not in there and took contact details so that one of the advisers will call me they are back to desk, I have wait for the call from them to get some advice as I have no policy documentation in hand because I'm at work. They didn't call for four days and I had to call back and report the incident but then they have declined my claim saying that I have not reported the key lost to police on someday. This was so frustrating. then I have realised this company is total fraud

I had my phone insured by better buy insurance and when I had to claim on my policy I had to contact supersaver. When I read the reviews my heart sank and I assumed my phone would not be replaced. However, with very little friction I actually did get my phone replaced. I think I avoided any issues because my actual insurance was provided by another company and they just had to handle the claim, it didn't come out of their pocket.
The staff I spoke to were not rude and my claim was handled within a reasonable amount of time (it could have been much faster, don't get me wrong). The way to make them pay out just seems to be ringing them up regularly until they sort your claim out- just keep on top of it.

Stay well clear of this bunch of cowboys , as other reviews state they make you jump through hoops in order to progress with a claim. Customer service team are a joke as well as there complaint handiling procedure , matter now being referred to the ombudsman. Save yourself the hassle and stay clear of this bunch of cowboys

Appalling company, do not take out Insurance with SuperCover!!

Disgrace. Purposely make you jump through hoops in order to avoid paying out. My suggestion people - Pre-populate a Small claims court form and send along your claim.
Companies like Supercover need to be punished financially for their behaviour

You will be ignored and even won’t apear in system like in my case!!!

Avoid avoid

DO NOT TOUCH THIS OUTFIT. THEY HAVE LIED TO ME, REFUSED A CLAIM BECAUSE I HAD MY PHONE SCREEN REPLACED AT SOME POINT - EVEN THOUGH THE CLAIM WAS DUE TO THE CHARGING PORT NOT WORKING AND NOTHING TO DO WITH THE SCREEN. THEY LIED AND HELD ON TO MY PHONE FOR NEARLY 6 WEEKS BEFORE FINALLY ADMITTING THEY WERE WRONG AND STILL REFUSED THE CLAIM. I HAD 5 PHONES INSURED WITH THEM AND WILL NEVER EVER USE THEM AGAIN. ABSOLUTE CON ARTISTS. NICE AS PIE WHEN YOU CALL THEM - DISGRACEFUL BEHAVIOUR ALL HIDDEN BEHIND POLITE CUSTOMER REPS ON THE PHONE THAT NEVER RETURN CALLS, NEVER FOLLOW THROUGH AND ALWAYS PROMISE THEY ARE TRYING TO HELP YOU! I HAVE NEVER USED A COMPANY LIKE THEM BEFORE. AVOID, AVOID,AVOID.

Put in a claim using the online form as advised. Nobody ever got back to me even though I had a claim number. Tried calling. However nobody answers. Obviously this is a pinball machine to stop you from claiming. I have cancelled my next direct debit. Obviously they have no interest in paying out. Please people read the reviews and avoid. I can't believe these people are regulated. They are a complete fraud. Id be totally ashamed to work for these people.

1 star is too much of a complement for this terrible company. I've been paying tjem monthly for my Key cover every month with my insurance premium and I lost my keys after a few months. ITS BEEN 2 months and they say they need to call my insurance to check a few more details. HOW LONG DOES IT BLOODY TAKE TO GET INFO?
And they lie saying they'll call u in 48 hours. It's been 48 days haha

TERRIBLE SCAM

They will deplete any card/bank account that they can get hold of. If you've paid by credit card and have email proof
there's a possibility you'll get your money back as your card provider will dispute and then reverse the transaction. If you've paid any other way - you can kiss your money goodbye and will have to change cards / banks to stop them.

I duly paid this company many months of insurance payments and when I dropped my iphone down the loo I sent it away for them to repair or replace (they do not offer loan phones). They charged me a £50 excess and sent me a comparable phone which after 3 weeks of blaming Vodafone for not getting a reception or any calls we realised it was the replacement phone the insurance company has sent me. Its faulty and has never worked.
They then ask me to pay to send it back and I've now had to buy a new iphone while I wait. They also wouldn't help me switch off my iphone which I cant do as I have NO RECEPTION on the rubbish phone they sent. Useless - do not waste your money on this company.