Superpet Limited Reviews 

I have waited until Amazon ruled on my complaint before writing this review. This morning, Amazon ruled in my favour. Read the 1 star reviews here and you will see the dreadful customer service of this firm. They sent the wrong item. I returned it but they refused to refund me - even when I gave them the tracking number that proved I had sent it back. Instead, they did not reply. It was radio silence. Deceitful or incompetent? I've no idea. Clearly I am not the only one who has suffered at the hands of this ignorant company. The Goode family own this business. If any of them are reading this (Anthony, Joseph, Susan?) is this the sort of reputation you want? I am disgusted at how you have treated me - and clearly, so is Amazon.

Update in response to the below reply from Superpet:

To the anonymous person who wrote that reply, you are woefully ignorant of the facts and your attitude shows why you have so many 1 star reviews on Trustpilot specifically relating to customer service. The speed at which you replied to my 1 star Trustpilot review was that of a gazelle, yet when it came to paying me back the money I was owed you moved like a glacier. In fact, slower than a glacier. You simply did not pay me back! FACT. That is why I had to complain to Amazon and it was Amazon who paid me back via their A-Z guarantee, it was not someone at your end. I even sent you the tracking number but then you went to radio silence. You come across like an angry little person who cannot bear fair and honest criticism. I gave you 1 star to help other future customers so they don't fall into the same trap I did. You imply that I am someone who wants to "skip all normal procedures if something goes wrong." I don't think I skipped any procedures. I sent the item back and requested a refund. It is your company that skipped normal procedures by sending me the incorrect item and by refusing to pay me back my money. Amazon clearly ruled in my favour. I hope others read what you have written and note your tone. In your world, any negative criticism is clearly the fault of the critic and not your own. It speaks volumes as to the sort of company you are. Thank you for your feedback on me as a person. Most entertaining. Finally, there is a consistent theme if you look at the 1 star reviews. Something goes wrong with the order, it is returned, but no refund is forthcoming. Funny that. I was clearly not alone! Be careful.

Thank you for your service very fast
Bill Horrell

Excellent reliable company selling authentic quality products 3pks pet bakery Sunday roast biscuits for only £10.99 with free delivery brilliant you can't go far wrong arrived quickly and in perfect condition 💯 satisfaction highly recommend 💕😀👍🐕

Best price on internet comparison. Out of stock.
People should be made to honour their promises.

I found a renal dog food for my dog to try as she stopped eating the previous brand she was on. I liked the fact l could order just 6 cans and that l did not have to pay for delivery. This was a big plus for me. The food arrived within a reasonable time frame. Luckily my dog likes the food at the moment. So I am happy to keep using this company long term. I like the fact they offer reward points and have a vast array of products.

Absolutely disgusting attitude with these people. An issue with their website caused my transaction to move from normal card payment to a company called "Shop" who have now sent me a message stating that they are storing my card and personal details. Superpet refuse to help and have refused to cancel the order. RIP OFF MERCHANTS.

I’d never purchased from this company before. My neighbour gave me a Himalayan yak chew so our dog could try it. He love it so decided to ask for details. Called the company and felt customer service could have been more helpful by guiding me through their website as I generally prefer to talk to a human being but felt they were unhelpful. To be fair they seemed rushed too. Surely, it would be helpful to employ an extra person even on a p/t basis. Product great, service yet to be convinced.

Very good prices
And a very good delivery service

Speedy delivery

Excellent Delivery ordered 1 day & it came the next day. Thankyou

Great speedy delivery

Just wonderful been using super pets for a few years now, never had a bad delivery, always got what I need, all year round

Parcel arrived on time and in good order. Contents as expected, wild birds very grateful and happy with their food

Great product and best price BUT you need to improve your packaging - I've ordered twice now and both times the bag has been burst with seed loss and the PO have had to put it into one of their own bags with a note.

Terrible packaging. Item arrived destroyed and company refused a refund, making a joke of my complaint.

My pets officially love SuperPet (and so do I!) 🐾

Superpet Limited is paws-itively amazing! Every time I order, it's like Christmas for my furry crew. Fast delivery, great prices, and a huge selection of goodies – from tasty treats to toys that actually survive more than five minutes with my dog! 😂 Customer service is super friendly too – you can tell these folks actually love pets. 10/10 from me (and 100/10 from Hugo and Willow)! 🐶🐱💖

Good quality pet food and prompt delivery.

I purchased a bag of Original Best Cat litter which was delivered in an unacceptable condition with a huge slash down the bag with loads of the cat litter spilt all over the external clear bag. There was also a hole in the external bag where litter was escaping. I've ordered this litter several times from different suppliers, including Superpet and this is the first time this has happened. I contacted them by phone and also emailed them pictures of the bag. After some to-ing and fro-ing over whether or not the goods were in and acceptable condition or not they eventually agreed to refund the item, and they sent me a Royal Mail returns label. The goods were picked up on Saturday the 12th of April 2025, and delivered to them on Wednesday the 16th of April 2025. It is now Friday the 25th of April 2025 and I am yet to receive a refund. I have emailed them several times asking when I can expect a refund and they are just ignoring my emails. I now have no option but to report them to my bank and request a refund via them. This is absolutely shocking customer service. I will not be purchasing anything from them again. And I wouldn't recommend anyone else does either.