Surepassdrivingschool Reviews 

763
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the instructors for their exceptional patience, professionalism, and supportive approach, effectively building confidence. People appreciate the clear explanations and tailored teaching methods, making the learning process enjoyable and stress-free. Reviewers frequently mention passing their driving tests on the first attempt, attributing this success to the high-quality instruction received. The service is often described as excellent, with instructors going above and beyond to accommodate schedules and provide personalized guidance. Consumers value the instructors' ability to create a calm and encouraging atmosphere, which is particularly beneficial for nervous learners.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting instructors for their exceptional... See more

User experience

Users describe positive interactions with user experience, often highlighting how instructors made the... See more

Service

Clients share positive opinions on service, with many reviewers praising the smooth, supportive, and... See more

Instructions

People report positive experiences with instructions, often praising instructors for their clear guidance and... See more

Customer service

Customers had positive experiences with customer service, highlighting the supportive and helpful nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

Mark Hawtin in Northampton, has been an absolute diamond teaching my daughter to drive. She is a shy girl and Mark made her feel calm and confident. She said she always felt at ease and he taught he... See more

Rated 5 out of 5 stars

My son has just passed his test first time with Neil Kilshaw! What an amazing experience he has had ! Neil went above and beyond for him, the support, communication and professionalism was outstandin... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

763 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(763)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Experience

Booked a 10 hour course with tomas in doncaster. He was an amazing instructor talked me through everything and gave me little pointer that helped me throughout the 10 hours and passed this morning with 1 minor.

Thank you for your time Thomas

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Had my cbt day course on Wednesday was…

Had my cbt day course on Wednesday was so so nervous as id never even sat on a motorbike/scooter before . The guys where very welcoming and I was made too feel fully at ease throughout the day even thou it rained most of it was a really enjoyable experience. And full of laughs along the way couldn't if been better .

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hortin

Mark was a fantastic teacher, helped me pass within just 4 months of turning 17. he never once raised his voice or got angry with mistakes I made he simply just explained the cause and how to fix them. Had such a laugh with Mark and really looked forward to my lessons each week.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really recommend Mark Hawtin

Really recommend Mark Hawtin! I had around a months worth of lessons with mark leading up to my test after moving from another instructor and have to say boosted my confidence massively! He’s very calm and patient durning lessons and I thoroughly enjoyed every second of them! Ended up passing first time with only 1 minor which I feel like wouldn’t of been possible without marks help!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Alan brooks Great instructor

Alan brooks Great instructor, very patient with mistakes, very clear with his instructions, very much recommended. 1st time pass zero faults seriously recommend if you want a laugh aswell not so serious and robotic thank you for everything Alan

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

will berkley

had will berkley as an instructor. was very helpful and supportive through everything, replied quick and always fit me in for lessons for when i needed them. he calmed my nerves up to my test date and i passed today thanks to him. thank you will

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Surepass

Terrible experience with Surepass. They took my deposit of £82 and then went silent for over a week until I rang them and the office was completely unhelpful, said they've assigned an instructor and gave me his number but the instructor doesn't reply to messages. They booked my test (£62) for 4 months time and told me they "don't do cancellations" (to find an earlier test date) and told me it’ll be months before I can even start learning, yet they refuse to refund the £20 difference for services they have not and cannot provide in a reasonable timeframe. Avoid this school if you actually want to get on the road!

Edit: I would also like to point out that this fell within the 14 day cooling off period which they told me does not apply in this case as per their terms and conditions.

May 16, 2026
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Fitz,

Thank you for getting in touch and for sharing your feedback. I’m sorry to hear that your experience has not been a positive one.

From your post, it appears you enrolled on our Fast Pass course. Once the deposit is paid, the practical test is booked, and we then advise that your instructor will contact you to arrange lessons leading up to your test date.

As you may be aware, there has been an ongoing national issue with driving test waiting times. The DVSA has introduced measures to help reduce these delays; however, improvements are not expected to have a significant impact until 2027.

I understand you also enquired about test cancellations. Unfortunately, cancellations are typically offered at very short notice. As our instructors are in high demand, it can sometimes be difficult and in some cases impossible to accommodate these appointments.

With regard to your request for a partial refund of the test booking fee, I’m afraid that, as the booking falls outside of the 14-day cooling-off period, we are unable to offer a refund.

Once again, I’m sorry that your experience did not meet your expectations. Nevertheless, I would like to wish you the very best of luck with your future lessons and driving test.

Kind regards,
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

First time pass with Janine!

Hey Janine! Thank you so much for being a great instructor which resulted in me passing my test the first time. You had a great approach to classes where you challenged me enough to get the hard stuff out of the way early so everything else felt easy. I also appreciated the constant safety approach in your teaching. You gave really in depth explanation to everything and had a very precise execution to every lesson. But most importantly, when your approach no longer worked for me, you were willing to change, adapt and find new ways that really helped me and help improve my driving skills. And the result was a first time pass with 6 minors. I was extremely proud of this and I am so grateful that you got me from not being in a car to a first time test in 35 hours. Thank you so much!
Love, Jen x

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin was outstanding…

Mark Hawtin was an outstanding instructor for our son. He instantly put him at ease, giving him the confidence and knowledge to build on his skills week after week. We couldn’t have asked for a better instructor for him!

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Surepass, sure did…

Had Will Berkley as my instructor and he made me feel at ease throughout lessons and test day. Great guy and got me through it. Thanks Will.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

If you want someone to teach you…

If you want someone to teach you calmly, gives you that extra push and confidence and still allows you to go at your own pace. This is it. Surepass driving school is the place. I just passed

April 15, 2026
Unprompted review

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Rated 5 out of 5 stars

Mark Hawtin - fabulous instructor!

My daughter passed her test first time on 6th March. Her instructor was Mark Hawtin in the Northampton area. We couldn’t have asked for a better instructor. Mark was reliable, patient, calm, encouraging, reassuring and knew exactly how to get the best out of her. She really enjoyed her lessons and became a confident, safe driver. On test day she was so well prepared and Mark kept her grounded, calm and confident. I highly recommend Mark and more importantly, so would my daughter.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Mark Hawtin Northampton - superstar instructor!

Mark was exactly the instructor my daughter Emma needed, being so calm, patient and supportive while really making her feel like he cared not only about her passing her test but that she would become a good, safe and confident driver. Thank you Mark!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Surepass Mark Northampton

My daughter Isobel was instructed bu Surepass Mark Northampton for her manual driving test. She loved the experience and passed first time. I would highly recommend Mark as your driving instuctor.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Will Berkley

I can’t thank Will Berkley enough. He is a brilliant instructor, would recommend him to anyone, very patient and supportive. After not driving for a few years I finally passed today.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Passed today

Passed today ! Alan was truly amazing and I couldn’t have wished for a better instructor, always giving me motivation to keep going. I looked forward to every lesson and now feel confident to drive alone with the skills i’ve been taught! thank you !!!!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I passed with Janine Anderson

I passed my test with Janine Anderson as my instructor. She is extremely kind and was always patient with me even when I kept making mistakes and always reassured me that I had the confidence and skill to pass my test. Thanks Janine.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I passed last month with janine…

I passed last month with janine Anderson!

She is an amazing instructor when I felt like giving up she always pushed me to not give up and didnt let me crush my dreams of passing due to a few hiccups, she was so supportive throughout my lessons and even after I passed, we talked about my dreams of driving and how much it would change my family's life and she made that possible. I wouldn't be where I am now if it wasnt for her, I highly highly recommend surepass and even more so janine, I only had 5 and a half months worth of lessons and id do it all again, thankyou to janine and to surepass 🥰

February 3, 2026
Unprompted review

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