The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
Company replied
Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Surewise
Dear Paul,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Excellent service all round
April 5, 2026
Reply from Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Ann,
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
You do what you say you will do when…
You do what you say you will do when you say you'll do.
April 4, 2026
Reply from Surewise
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Sonya,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Very easy to use
Very easy to use. Exactly what you want and simple to navigate. Price is very good.
April 4, 2026
Reply from Surewise
Thank you for taking the time to leave us a review!
We’re thrilled to hear that our online quoting process was helpful and allowed you to find an affordable option that suits your needs.
Should you require any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Storage Insurance
I got a competitive priced quote for my storage insurance and the website was very easy to use.
I've been with them for several years and will continue to use them.
April 4, 2026
Reply from Surewise
Dear Parul,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Elizabeth,
Thank you for your kind review!
We’re thrilled to hear that you found our renewal process easy and straightforward. We strive to make everything as seamless as possible for our customers, and your feedback reassures us that we’re on the right track.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
you did what I wanted without problems
you did what I wanted and got me insured with out any hassle thankyou
April 3, 2026
Reply from Surewise
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
False information on site
On your site you says if you have no service record
Your still clovered that's a lie false information
January 26, 2026
Unprompted review
Reply from Surewise
Dear Mr Pfaff,
Thank you for taking the time to leave a review.
We are sorry to hear that you feel this way, however we would like to clarify that the annual servicing requirement does not apply to all of our mobility scooter policies.
This condition is specific to our optional Extended Warranty add-on, and is outlined within the policy acceptance criteria, which all customers are required to read and agree to before their policy is taken out. We would also like to note that this is an industry standard requirement for mobility scooter warranty cover.
If you would like to discuss this further, please don't hesitate to get in touch with our team on 01268 200 020 or at customerservices@surewise.com.
Please note that our customer service team is currently closed for the bank holiday weekend and will reopen on Tuesday the 7th April.
Kind regards,
Tessa
Surewise
Reply from Surewise
Dear Elizabeth,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
I am having a great experience
I am having a great experience. The support and handling of customers is awesome.
March 26, 2026
Reply from Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Easy to join online and very…
Easy to join online and very competitive price for insuring my storage. Able to speak to someone on telephone about products. Ver professional and supportive.
March 17, 2026
Reply from Surewise
Thank you for the wonderful review!
Your satisfaction is our priority, so we appreciate positive feedback that spurs our team to maintain excellent customer service.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
I renewed my lock up insurance and…
I renewed my lock up insurance and Amanda was extremely polite and very helpful on the phone and made the process very simple. 5 stars just for her.
April 1, 2026
Reply from Surewise
Dear Stephen,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Helen,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
I found the whole process was extremely…
I found the whole process was extremely wonderful.
I actually managed to speak to a member of staff who was extremely helpful and supportive.
These qualities are extremely valuable and that is why I have recommended them to all my friends and family.
Thank you so much for everything.
March 25, 2026
Reply from Surewise
Dear Lenka,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Professional and reasonably priced
Professional and reasonably priced. I used them for lockup insurance and they were a lot cheaper than others.
February 17, 2026
Reply from Surewise
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Automatically renewed the policy &…
Automatically renewed the policy & payment went through with no problem. All paperwork arrived by email one happy bunny
April 1, 2026
Reply from Surewise
Dear Jackie,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Stu,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
A human ear and voice to talk to ….
I used the good old fashioned ‘ telephone ‘ ….. some may not remember these ? However ….. after only a very short and informative ‘ press 1…. Press 2, I immediatly got to speak to a very polite , informative help person . Was able to conduct my whole transaction this way .
April 1, 2026
Reply from Surewise
Dear Bernard,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you
received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
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