The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
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Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Surewise
Dear Michael,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Fantastic company
Surewise are a great company and I’ve been with them multiple years for my mobility scooter Insurance which they auto renew so it’s no hassle for me .
March 24, 2026
Reply from Surewise
Dear Dave,
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Ellie
Surewise
Reply from Surewise
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Couldn’t complete purchase as the page…
Couldn’t complete purchase as the page got stuck on the payment
Waited about 10 minutes
So wasn’t sure if I had purchased or not
Ended up having to do it by phone
Which turned out to be the better option
March 30, 2026
Reply from Surewise
Dear Paula,
Thank you for your feedback, and we’re very sorry to hear about the issue you experienced during the payment process.
We understand how frustrating it must have been not knowing whether your purchase had gone through after waiting, and we apologise for the inconvenience caused. This issue has now been flagged with our team for investigation.
We’re glad to hear that you were able to complete your purchase over the phone, and we appreciate your patience.
Thank you again for bringing this to our attention.
Kind regards,
Macy
Surewise
Very easy to negotiate and good price
March 21, 2026
Reply from Surewise
Dear Veronica,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
Very easy to fill the form in
Very easy to fill the form in, thankfully
Had to query one thing and rang them up, very nice lady answered my query perfectly.
Very friendly and very professional.
Would have no hesitation in recommending this company,
Thank you x
March 27, 2026
Reply from Surewise
Dear Sherry,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Excellent service
Excellent service. My hubby had his mobility scooter stolen from outside his gp's surgery after being rushed to hospital. Surewise dealt with us amazingly, nothing was to much trouble for them & were very polite & courteous and have subsequently settled the clai
Absolutely brilliant & many thanks.
March 31, 2026
Unprompted review
Reply from Surewise
Dear Cheryl,
Thank you for taking the time to leave us a 5-star review!
We’re pleased to hear that our team was able to assist you efficiently with your claim. Your satisfaction is important to us, and we’re glad we could help.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
Whilst my email query was addressed
Whilst my email query was addressed, trying to speak to an agent was impossible.
Multiple attempts to call were never picked up. This was exasperating.
In this digital age, speaking with someone provides customer reassurance, rather than relying on the customer service agent to get back when it’s convenient for them.
March 30, 2026
Reply from Surewise
Dear Susan,
Thank you for your feedback. We’re pleased to hear that your email query was addressed, but we’re very sorry to learn about your experience when trying to reach us by phone.
At the time of your calls, our lines were experiencing an unusually high volume of enquiries, which unfortunately led to longer wait times and missed calls. We completely understand how frustrating this must have been, especially when you were seeking immediate reassurance.
We truly value the importance of speaking directly with a member of our team and appreciate your patience, as well as your honest feedback.
Thank you again for bringing this to our attention.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Donna,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found the purchase process easy to follow.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
Excellent service from SUREWISE
Excellent service from SUREWISE, wouldn’t use any other company. Consistent professional customer service.
March 29, 2026
Reply from Surewise
Dear Tena,
Thank you for leaving us a 5 star review.
We're delighted to hear that our customer service team was helpful and efficient in addressing your needs.
Don't hesitate to contact us in future if there's anything we can help with.
Kind regards,
Ellie
Surewise
Reply from Surewise
Dear Peter,
Thank you for taking the time to leave us a 5 star review!
We’re pleased to hear that you had a positive experience with our team. However we are very sorry to hear about your experience with our breakdown recovery service, we will pass your feedback along to them.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
A Company you can rely upon
A Company you can rely upon. I’ve just renewed my Insurance policy for the 3rd time and happy with their Service. During my experience with Surewise I have found them to be efficient, reliable and easy to deal with. Therefore I’m confident to recommend them
March 26, 2026
Reply from Surewise
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Ellie
Surewise
Reply from Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
The site was easy to use and cover you…
The site was easy to use and cover you could choose. It wasn't too expensive.
March 28, 2026
Reply from Surewise
Thank you for leaving us a 5 star review.
We work hard to ensure we are providing a user friendly service so it’s great to hear your positive feedback!
Don't hesitate to contact us in future if there's anything we can help with.
Kind regards,
Ellie
Surewise
Reply from Surewise
Dear Mark,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Good price & comes over as trustworthy…
Good price & comes over as trustworthy especially after checking reviews.
Very easy to fill in application.
March 20, 2026
Reply from Surewise
Dear Avril,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Great communication and service, very happy with your company Thankyou
Great communication and service
Very happy with the service I get from
March 20, 2026
Reply from Surewise
Dear Doreen,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Very easy and uncomplicated to use.
March 28, 2026
Reply from Surewise
Dear David,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
2 years and no problems
I haven't had any need to use any of their facilities yet. Gold star insurance I consider quite reasonable
March 20, 2026
Reply from Surewise
Dear Cyril,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
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