Sustain Insurance Brokers Reviews 

122
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sustain Insurance - very helpful! It feels like they are doing their best for us as a business. They listen! Our requests to source and provide cover in a flexible way may be challenging but is always... See more

Rated 5 out of 5 stars

Nicola provided a thorough review of our business, and was able to provide improvements in our directors and cyber covers, without any noticeable change in our premium. This was against a background o... See more

Rated 5 out of 5 stars

Our business has used Sustain for all of our insurance policies this year. Exceptional service, advice and very fast response times. A special mention to Nicola who is always available to answer any... See more

Rated 5 out of 5 stars

Sustain Brokers (notably Nicola Wyatt) have continued to provide an excellent, personable and friendly service. But most importantly they have found the correct insurance products for my business eac... See more

Company details

  1. Insurance Broker

Written by the company

We are a highly ethical commercial insurance brokerage supporting any and all organisations who are aiming to solve environmental, social and governance challenges facing the world today. We provide a fully advised booking service for all organisations working with the primary purpose of combating the ESG challenges facing the world


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(122)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing too much trouble

Nick has been great at helping me get the cover I needed for my new business. Thanks for the help and support. Very friendly and helpful.

March 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Been using sustain for a few years now

Been using sustain for a few years now, John & Nick this year helped me out, what I really love about using these guys is everything is made so easy for the client and they always achieve the best rates and all the hard work for you which is perfect for anyone running a business! Thank you once again.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

New insurance…

Nick took the time to make understand my business and how it operates.
In depth questioning lead to him being able to offer us a great deal on our business insurance.
Their b-corp status was also a factor in our decision.
I have already recommended them

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service again

Another year, another renewal, another insurance broker and the same great customer service! Nick was extremely helpful, with a friendly and welcoming manner, very fast to respond and made it seem easy (again). Thank you for the care you took Nick!

February 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sustain provide us an excellent service.....again!

Sustain provided us with an excellent service; gave us what we wanted and very quickly. This impressed us. This is the second time we have used Sustain in the space of two weeks; the first for six houses and the latest for 28 apartments.
We will go back to them for insurance for a further 21 apartments shortly.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sustain.

Business insurance can be such a minefield, especially for a small company. Nicola, at Sustain, was brilliant throughout in supporting our genuine best interests. She looked at other quotes competitors had sent, ensured we had all of the cover required and at the besst possible price. She did a thorough audit of our business so that she could be sure we were properly covered, and was never too busy to jump on a call to run through the more complicated parts. We were also delighted to partner with them as a fellow BCORP, they demonstrated these values throughout the whole sales and onboarding process.

December 16, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Impressive Service

I was impressed with the service we received especially since they took the time to thoroughly understand our company, how we operate and what we needed. It was clear they cared about getting us the right insurance cover. Thanks to this service, we now have the perfect cover for our needs. I would highly recommend Sustain Ins Brokers.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Working with SustainIB was an easy and pleasant experience from start to finish. They were very patient and attentive to answering many questions and going back and forth to various insurance providers to find us the most appropriate levels of cover.

November 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb experience

Superb experience. Found I was able to combine environmental concerns with first class service. Product was better value with better coverage

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

A painful process was made relatively easy

A painful process for me was made relatively straight forward and bearable and the cost was slightly lower than last year

The volume of documents which accompanies these discussions can be overwhelming and would be so much easier if they were given easily recognisable names!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very pro-active

Very pro-active, helpful and produced a phenomenal result saving us £1,000s on our insurance. We can 100% recommend Sustain Insurance Brokers.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great savings and superb support

Nicola Wyatt at Sustain has been brilliant. She has saved us money on all of our business policies and is a delight to work with. Excellent knowledge and support. As a fellow B Corp, we would be happy to recommend Nicola and the team at Sustain to any business.

September 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Qualified, prompt, customer-oriented

Extremely positive experience interacting with the company. We would especially like to mention the manager Nick, who promptly answered all our questions and kept his hand on the polce until the object was ready for insurance.

August 23, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look