Swanson Health Products Europe Reviews 

354
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve been using Swansons for many years now and they are excellent in service and of course prices. Comparing with Swedish companys make me save a lot of money:). And they always deliver really fast!... See more

Rated 1 out of 5 stars

Swanson use cheap Chinese ingredients in most of their supplements and the 'natural' plants in China are grown using many EU banned substances. There is also the issue with heavy metals presence (lead... See more

Rated 5 out of 5 stars

I have purchased and used products from Swanson for a number of years with good effect. I know I can rely on consistent quality at good value prices. There are few if any health store`s in my area... See more

Company replied

Rated 5 out of 5 stars

I always tend to use Swanson products as I know that I can trust that they are a quality product. I find that especially their natural health products are great. I still use their "vitamin B-12" and "... See more

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

For over 45 years Swanson Health Products has been delivering health across the world. Thousands of clients have long trusted the company when they have to make their choice in order to solve a specific health problem or just to improve their lifestyle and nutrition.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

354 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(354)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Good stuff

Good stuff, fast delivery, thank you!!

January 18, 2022
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 5 out of 5 stars

Fine products

Fine products - and many to choose from. Extremely fast delivery. Answers emails very fast. Shopped here many times and will continue to do so.

January 5, 2022
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. I tried to order products but their website would not accept my address as it was supposedly too long! I order stuff online all the time and never experienced this problem with ANY other seller. The customer service kept telling me to shorten my address!?!? WFT! It is what it is! They also told me that DHL only accept 17 characters per address field - this is a lie as I checked with DHL! They clearly just have a sub standard website and are a seperate entity to Swanson.com, who just confirmed that Swanson Europe are only a distributor! When I said how ridiculous it was they told me I was being offensive!?!? Terrible service and clearly a case of "computer says no" with no ability to engage brain!

January 4, 2022
Unprompted review
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Reply from Swanson Health Products Europe

Dear Mathew Johnson,

Thank you very much for the feedback .

We checked our system and we did not found any unfinished order or any email from you .

Please note the following if you tried to enter any type of letters beside the latin letter the website won't let you process the order .Also please note that DHL has requirements that we need to follow on the address details .

But if you do have any questions or difficulties please feel free to absolutely always contact our customer support team at info@swansoneurope.com . We are available 24/7 via email and chats and will be more than happy to help you place your order.

We do have many happy customers all over Europe who received their orders in 2 days . We will be happy if you are one of our happy customers :) . Again please feel free to email or text us ( at our chat ) so we will be happy to help you receive the products you need .

We wish you very best of good health !

Swanson Europe

Rated 5 out of 5 stars

Great service

Great service, great products , ontime deliveries.

December 29, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Good quality products

Good quality products ! Good value for money ! Extremely fast delivery ! Highly recomendable ! Will be a returning custumer !

December 29, 2021
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 5 out of 5 stars

EXCELLENT SERVICE, IMMEDIATE SHIPPING AND DELIVERY

I HAVE BEEN A SWANSON CUSTOMER FOR OVER THREE YEARS! EXCELLENT SERVICE, IMMEDIATE SHIPPING AND DELIVERY! I HAVE BEEN IMPRESSED BY AFTER SALES SERVICE! THANK YOU SWANSON TEAM!!!

December 25, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for the feedback . We appreciate your opinion :)

Rated 5 out of 5 stars

I am a Swanson customer since…

I am a Swanson customer since 1995...and when they finally came to Europe I was overjoyed because the products are first class...after so many years of being a customer I can afford to publicly express my opinion and from the onset the products were excellent in quality and certainly in service. I am not so thrilled with DHL and the fact that there is no free delivery over a certain amount and that the prices of the States and the prices in Europe are quite different, but its about health, about product and knowing that this company is to be trusted when it comes to choosing products that go into you body...my life depends on it and I am thrilled that they are here.

November 15, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

I'll be back , so nice Company

I've had the pleasure of trading with Swanson Health Products. Unfortunately, there was a misunderstanding on my part when I ordered a product.
Swanson arranged return with courier, and the day after the item was picked up here at the address, the money was back in my account.
Great service and I would love to shop again.
Agnete Joergensen, Denmark

November 10, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 5 out of 5 stars

Excellent Customer Service

I ordered a product from Swanson Europe and somebody there forgot to send all the necessary documents to DHL and customs, which meant that it got stuck and could not be delivered. I contacted their Customer Service and they replied to my emails on a daily basis trying to solve the problem, and they did so with a very polite tone. I eventually got the parcel and I was very pleased about them being so service-oriented.

November 1, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 1 out of 5 stars

Didn't allow me to type my full adress…

Didn't allow me to type my full adress because it has too many characters.

Useless, can't complete the order!!!
I guess they don't want my money.

October 20, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Dear Mr/ Ms Jocke ,

Thank you for your feedback .

Please note the following if you tried to enter any type of letters beside the latin letter the website won't let you process the order .Also please note that DHL has requirements that we need to follow on the address details .

But if you do have any questions or difficulties please feel free to absolutely always contact our customer support team . We are available 24/7 via email and chats and will be more than happy to help you place your order

We wish you very best of good health !

Swanson Europe

Rated 5 out of 5 stars

Just a word of appreciation

Just a word of appreciation. I ordered to Sweden on October 5 and have the stuff now, on October 8. It turned out that it was shipped from Bulgaria. I'm impressed, it was extremely fast. I will definitely buy from Swanson again.

October 7, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 5 out of 5 stars

Thanks Swanson

I received my package within 2 days after ordering. I recommend doing business with Swanson Europe. I am a satisfied customer of Swanson Europe.

September 17, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Excellent customer service

Excellent products and quick shipping. Customer service is amazing. I asked to return a product for my dog from my last order because sadly he died before it arrived, and I received a prompt, very kind reply and a refund.

September 8, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Great service

Great service. Great products. Fast shipping from within the EU and therefore no delays due to customs control and you don`t need to pay tax on top of your order.

September 8, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 1 out of 5 stars

No, just no.

Roughly five times as expensive as the US website. Crap service, slow, unclear pricing considering multiple shipping locations in low-cost areas, often out of stock. No go.

September 6, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Dear Argus,

Thank you very much for taking time and share your opinion with us. We checked our system and unfortunately, we didn’t find any order from you, but we would like to take time and replay on your comment.

Regarding the pricing - all of the prices you find on the European website include the shipping from USA to EU, the import tax and the VAT. Unfortunately, the shipping price from the USA to EU has increased around 10 time past 2 years because of COVID.

Regarding our customer service – Our customer service is available any Monday to Friday 9 am to 5:00 pm via email and chat. The replaying time of our support is 24 h. Please feel free to contact us if you have any questions or concerns, we are here to help.

The shipping cost from EU to EU - all over EU the shipping cost is same 8.99 EUR by DHL 2-3 days express. We truly value our customers and would like to have our customers receive the products secure and fast that’s why we do only express shipping by DHL.

Regarding out of stock – We are trying to do our best to have all of the products in stock anytime, but there are moments that products sell out very fast or import delays from the USA. Again, we are truly trying our best.

We hope you find the information above useful, if you do have any questions please contact us anytime. Also if you follow us on our website or email program we do have many discounts and promotions.

We wish you very best of health !

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Rated 5 out of 5 stars

Excellent

Such excellent and helpful customer service does the company and its products proud.

September 4, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, and I did get help for my answers fast. Delivery is fastest I have seen, and I know what I'm talking about. Product are high quality and price is in good level. I Recommend this truly.

September 3, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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