Swanson Health Products Europe Reviews 

354
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve been using Swansons for many years now and they are excellent in service and of course prices. Comparing with Swedish companys make me save a lot of money:). And they always deliver really fast!... See more

Rated 1 out of 5 stars

Swanson use cheap Chinese ingredients in most of their supplements and the 'natural' plants in China are grown using many EU banned substances. There is also the issue with heavy metals presence (lead... See more

Rated 5 out of 5 stars

I have purchased and used products from Swanson for a number of years with good effect. I know I can rely on consistent quality at good value prices. There are few if any health store`s in my area... See more

Company replied

Rated 5 out of 5 stars

I always tend to use Swanson products as I know that I can trust that they are a quality product. I find that especially their natural health products are great. I still use their "vitamin B-12" and "... See more

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

For over 45 years Swanson Health Products has been delivering health across the world. Thousands of clients have long trusted the company when they have to make their choice in order to solve a specific health problem or just to improve their lifestyle and nutrition.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

354 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(354)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely fast shipping

Extremely fast shipping, and they even included a little gift! I was pretty skeptical at first of this website, since they didn't send me a receipt to my email, maybe i just entered it incorrectly or something... anyway, highly recommended!

July 28, 2021
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 1 out of 5 stars

I ordered and paid for my parcel a…

I ordered and paid for my parcel a month ago. And it was supposed to be delivered but never came. DHL already admitted their driver made a massive error and the responsabilty is Swanson. Yet Swanson keep stalling and stalling and stalling coming with excuses this and that, when I already had the evidence of foul play from two phonecalls. The information got to Swanson a week after the original order and I still have not received the item nor the refund. This is a clear breach of contract when all it could be done in a few phonecalls... And it won't come this week either. Its below all. DO NOT USE THIS COMPANY, IF YOU HAVE ANY PROBLEMS YOU'LL NEVER SEE YOUR MONEY. If they had any other go-between as in for example PayPal, they'd not be functioning as PayPal would immediately have given the refund beca the seller is responsible until delivery is made at the right place åka, not cheated and stolen or whatever. I still don't have my order. If the police in burgaria was any trustworthy this would be reported.

May 10, 2021
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Dear Camilla,

Thank you for your review .

We apologize for the inconvenience that DHL courier caused.

We are taking our fully responsibility for this situation,so we have resent your order with FREE GIFT from Swanson

Also in order to apologize we have made FULL REFUND on the amount you paid so you will receive your products for FREE .
Once again please excuse us for any inconvenience caused. We truly value our customers ,so we hope we have been helpful to solve the problem that the courier caused and you are happy with our actions.


Sincerely yours, Swanson Europe Team

Rated 5 out of 5 stars

I am very happy by the service of…

I am very happy by the service of Swanson Europe! It was very quick and perfect! They are very helpful! I have got an extra vitamin for free! Perfect job! Thank You!

April 26, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Liuboslav at the chat is a valuale…

Liuboslav at the chat is a valuale asset you have got. It was a wondderful experience to be served so quickly.

April 1, 2021
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

I am very happy with my order

I am very happy with my order. It was delivered quickly, the products are good. I will continue to order from Swanson in the future. Thank you!

March 27, 2021
Unprompted review
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Reply from Swanson Health Products Europe

Thank you for your feedback :)

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Rated 5 out of 5 stars

Perfect customer support

Perfect customer support.
I changed my mind regarding an order. They refonded my money, and I made a new order. I am from Denmark.
Perfekt support. Jeg kan anbefale alle at bestille fra denne side.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery
Have ordered a few times and each time the products come within 2 days.
Make sure not to order from the UK branch to avoid taxes!

March 5, 2021
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Thank you for your feedback :)

Rated 5 out of 5 stars

Great service

I placed my order during Black Friday and everything went fine until DHL screwed up my delivery. Swanson customer service took the ownership and helped me the whole way through so my products finally arrived. Of course a bit late but that is mainly due to how DHL managed it.
Im very satisfied with the service level from them and of course with the products I ordered as well.

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

Swanson acknowledged my order on Sept…

Swanson acknowledged my order on Sept 30th 2020.
It is now December 8th. I am still waitingfor delivery.
NEVER AGAIN

December 8, 2020
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Dear Paul,

Thank you for your review and apologies for the situation you are in.

We are the official branch of Swanson for the EU and we ship with express delivery - 2 business days.
We also keep track of our emails and have an online chat available during normal working hours from Monday to Friday.

We believe you may have ordered from Swanson USA or UK, because the packages from there are experiencing delays at the moment.

Please contact us on the chat or on : info@swansoneurope.com so we could assist you.
We hope we have been helpful with our answer.

Best regards, Swanson !

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Rated 2 out of 5 stars

Incorrect table of contents on the website and no response from customer service

The website did not list the actual ingredients in the supplement. The listed ones on the site were different to what the bottle said when I recieved it. Because of this I could not use the supplement due to sensitivity to the additive which wasn't mentioned on the website.

Tried contacting customer service a month ago but like all other reviews says they do not answer.

Update: after contacting them via chat as they requested after this review, they answered and had a look at my order and admitted being in the wrong. It's a complete joke that they respond to this review saying i am wrong and that i probably never ordered from them in the first place. In the chat they also claimed that my previous emails had somehow ended up in their spam folder...

BUT! Even after they admitted being wrong they once again stopped answering. First they promised refund next week because they were so busy with black friday and he couldnt get ahold of a manager at that moment... Now I have heard nothing in almost one week even though I sent more emails. Complete joke of a company.

Update: after some more hassle they granted me a refund atleast.

November 17, 2020
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Dear Mark,

Thank you for your review.
We check our products regularly and update pictures/ supplement facts table and other information if it has been updated by Swanson USA. We always keep such information up to date.

Furthermore we have online chat on our website and you can reach us during normal working hours from Monday to Friday.
We also answer all of the emails that we receive on : info@swansoneurope.com on daily base .

We believe you might have ordered not from Swanson Europe

Please contact us on the chat or on the given email and we will look into this and refund you or replace your product. We hope we have been helpful with our answer.

Have a great day !

Rated 5 out of 5 stars

Wow!

Wow!! Was unsure if I wrote my adress correct, wrote to customer support and was surprised that I received an answer within the hour! Also, was suprised by the fast delivery, made the order yesterday and received today! (different countries). I never write reviews but was so positively surprised! Will be ordering from them again.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars from me - they are worth 6 stars

For me it has been a very very good experience using the live chat to get quick answers. Added to this, I experience a very quick delivery to DK, so I will give Swansoneurope.com all the credit, I can. I have been using them before, and I definitely will again and recommand them to others.

July 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Great service and great products!!!

Great products. I used different brand before, but now I have been using SWANSON for two years and I am filing great. The website is customer friendly and the customer care center are helpful every time I needed.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you customer care service!

Great experience, we had some trouble placing the order but with the help of their friendly customer support we were able to get it done. Fast delivery, all from the comfort of our home.

Keep up the good work!

June 15, 2020
Unprompted review
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Rated 1 out of 5 stars

Scam

When I received my order, the most of it was missing. The package contained 1 of 10 ordered bottles of vitamins. I had payed for it all, an I didn’t get my money back even though I send pictures of the packages. Swanson deceive their costumer and don’t respond to complaints. Be aware that you might not get what you pay for.

May 5, 2020
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Dear Anja,
Thank you for your review. Unfortunatelly we believe you must have purchased our items from the UK or USA branch, as you have no orders with you. We are Swanson Europe - the branch for the EU and even if we have such situations we tend to resolve them quickly and compensate our customers. We would be happy to assist you any further if needed! Contact : info@swansoneurope.com

Rated 1 out of 5 stars

Terrible website purchased products and…

Terrible website purchased products and at the checkout it just removed them, tried several times gave up , rubbish?

David Makin

May 5, 2020
Unprompted review
Swanson Health Products Europe logo

Reply from Swanson Health Products Europe

Dear David,
Thank you for your review. As we are the official branch of Swanson for Europe we have only one restiction for the UK - we cannot ship Melatonin. It is stated on our website, but not many customers see it. The system automatically empties the cart if you want to buy Melatonin and ship it to the UK. We would be happy to assist you any further if needed! Contact : info@swansoneurope.com

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