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Swap.gg Reviews 

2,535
•
TrustScore 4.5 out of 5

4.4

Video Game Store
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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the online platform is extremely fast, very easy to navigate, and consistently offers fantastic financial value for all kinds of digital item trades. People genuinely appreciate the secure and highly reliable trading system, which makes exchanging items remarkably smooth, professional, and completely stress-free for everyone involved. Some reviewers were not happy with unexpected trade updates causing temporary suspensions that left their deposited funds completely stuck. A few other people also felt that missing items after a transaction or very delayed customer support responses created significant frustration during their overall visit.

What people talk about most

Website

People report high satisfaction with the website, praising its clean design, wide variety of skins, and fair... See more

Product

Consumers find product to be ambiguous as opinions are sharply divided regarding trading experiences. While... See more

User experience

Clients share positive opinions on user experience, noting that the platform makes trading Steam items... See more

Price

Reviewers express general satisfaction regarding the affordability, noting that rates are fair, costs are... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast transactions, secure bot... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience using Swap.gg. The platform is fast, easy to use, and delivers exactly what it promises. The item valuation feels fair and transparent — none of that sketchy pricing you see on oth... See more

Rated 5 out of 5 stars

At first i was confused with the way the site works, waited 7 days to unlocky my reserved balance so i can make a new trade, help bot and Nicholas were great help and made my trade effortless at last.... See more

Rated 5 out of 5 stars

I feel confident listing any skin here, no matter the rarity or value. The platform protects both sellers and buyers effectively.

Company details

  1. Video Game Store
  2. also in
  3. Computer Accessories Store

Written by the company

Securely and easily buy, sell and trade skins/items for games like CS2, RUST, TF2 and more.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,535)

252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Amazing!

Honestly, I have been using this site since 2018 and the improvements have been astonishing! But, it has some implements that are missing which is really not ideal. Those said implements are: inspecting the site items, float ware for every item, and pre-imaging/pre-viewing items. Lastly, it would be nice for the site to have some sort of forums or dedicated news post that are solely related to the site and the site alone. Nonetheless, the site is amazing and I wish for it to be far more popular in the foreseeable future!

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

They scammed me when I trade items and…

They scammed me when I trade items and they dont have my knife in price 217 usd so they give me only 180usd to balance. They scammed me when the site was bugged and they dont help me they ignore me and write it is your fault when site was bugged, I trade items so I dont sold my item and they dont say about their mistake and they scammed me about 37usd in my opinion you can buy new AAA game in this price so it is a lot of money for me when I study at university in my 19

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Their bot actually sent me the offer in the same exact minute. Too many sites where you gotta wait and wonder have they duped me...

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this website.

I exchanged my cs 2 skins for Rust items. I waited a week for the trade ban, and then I just can't remove my Rust items from my backpack. I contacted support, but they didn't help me. They couldn't even cancel the transaction within the website, even though other exchanges can do it in a minute. Support takes at least 5 hours to respond.

May 17, 2026
Unprompted review

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