Swappie Reviews 63,952

Plain explanation

Response time from staff is brilliant. Had an issue with postage to send phone to them. One email to customer service and they had it sorted. Phone was delivered, inspected and money in my bank within a week. Great customer service

Simple et facile

Such a good company!
Fast payment

Quick and easy to use service. Would recommend

I was a bit nervous when I started the process, but it turned out to be very straightforward. I sold my old iPhone, and from the moment they sent the delivery box until they received my phone, inspected it, and sent the payment, everything was very quick and clear. The communication was constant and clear. 100% recommended!

I've been using the product I've bought for two weeks now and I'm fully satisfied. The battery lasts for hours when playing games or working, the device is fully corresponding to what I need from it and didn't have any issues so far. For me, It was delivered after 3 days when buying the product of the website.

My order arrived well packaged, quickly and fully functional. I recommend this website if you're on a budget, but also would like to buy a product of a better quality for your work.

Was really as easy as they say on their site to sell a phone

easy to use website and easy to send old phone back

I like how easy it was to have a new phone

From the start of the process till the end everything ran smoothly! Very happy and will use Swappie again and again!

Fantastic company to deal with, had a problem posting the phone I was selling and they contacted me straight away to help, everything so fast, Thank you Swappie keep up the good work

Paid extra for the better quality option and the charging port was broke I thought it was the charger but after multiple chargers I’ve realised it’s just the phone it only charges if the charger is pushed to the side of the port. Extremely disappointed

Due to the international transfer I had to pay a bank fee, which is not the buyer's fault, but it did affect the overall rating. Otherwise everything is fine.

Furious. very negative experience in trying to sell my iphone to them.
their quotation is good but they never pay the full amount in the end. their plan is to report any sort of microscopic sign on your phone even if is inexistent. in my case the phone was likle new. not a single sign or scratch. they reported screen scratches than weren't there. I knew that if I asked my phone back they would sign it themselves so to justify their new quote. and I was right. bunch of criminals.

I wanted to sell my phone. I did the required valuation on the website and got 211 euros as a result. I put the phone in the original packaging because if I had sent the phone in the same way, the phone would have broken during transport. A few days later, the company informed me that the price of the phone was 56 euros. When I asked for additional proof of the defects and asked to send the phone back in the original packaging, the answer was that they basically do not send back the original box. That they have written that the original box cannot be returned. I talked for a long time with two customer service representatives and they were arrogant and said that it was that simple, we would throw away the original box and that was it. I said that I could sell my phone myself with the box for a significantly higher price, that you had caused me material damage, but they were not interested. It was an extremely unpleasant communication.