SweetNight Mattress, Furniture and Sleep Solutions Reviews 106

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great customer service!! Ruthie was amazing in helping me get the shipping straight, she answered all my questions, she responded back fast to my email. No issues what so ever. Will definitely order f... See more

Rated 1 out of 5 stars

Poor user experience (no confirm details screen before the order is processed?) leading to Impossible customer service. Have had to contact service center nearly ten different times to first try and c... See more

Rated 5 out of 5 stars

My husband an I are both in our late 70s,always had neck problems due to age and our strenuous jobs,farming. My daughter,who through a car accident had neck problems, introduced us to Sweet Night pi... See more

Rated 5 out of 5 stars

I have purchased several pillows from Sweetnight over the years. The pillows from this last purchase needed a bit more "stuffing". So I emailed Sweetnight's Support Desk & explained my situation to... See more

Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

'SweetNight' is a rapidly growing global mattress, furniture and sleep solutions company bringing high quality sleep related products to the world. With our manufacturing base in Asia, our factories, supplies to the world's largest markets such as North America, Asia, Europe and the Middle East. Our goal is to bring modern solutions to modern sleepers using innovative materials and design to support your sleep.


Contact info

4.0

Great

TrustScore 4 out of 5

106 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality is Top for Your Money

Really quick delivery service! And this is our 2nd mattress we buy with great quality for a great price. Unlike the overly priced brands that charge more and comfort wearing off sooner. I've had nothing but great experience. Helped with my back pain too!

January 31, 2023
Rated 5 out of 5 stars

Love the mattress!

Received the mattress and absolutely love it. Did have a customer service issue but it has since been resolved and I am happy with my experience!

January 18, 2023
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Rated 1 out of 5 stars

Terrible product and customer service

Terrible product and customer service. Tried contacting them several times using several different avenues. No response.

December 1, 2022
Unprompted review
SweetNight Mattress, Furniture and Sleep Solutions logo

Reply from SweetNight Mattress, Furniture and Sleep Solutions

Hi Steve, we are truly sorry about this situation. We believe for some reason we did not receive your message. We searched through our records and have no way to locate any message with you. Please advise your email, or phone # so we can further assist.

Rated 5 out of 5 stars

Best customer support

Best customer support! I ordered my mattress and ended up with my friends mattress so I had to return this one. They were politely and timely in their communication and I returned mattress in no time!
And it shipped the next day after I ordered so definitely fast!

November 16, 2022
Unprompted review
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Rated 5 out of 5 stars

I bought this mattress and list it in a…

I bought this mattress and list it in a flood to Hurricane IAN

I reached out to them to find my order and had nothing left to give them information because it was under 4 ft of water!
I really did get a great nights sleep with this mattress it was everything the described

And when I get to re order I will.

Thanks to their great customer service they provided the invoice for this to happen.

Also have their pillows and these too are very comfortable.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional

I ordered two pillows however after the 30 day returns one lost its height. I contacted Customer and Support and within a few days a replacement had arrived. Excellent service

October 27, 2022
Unprompted review
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Rated 4 out of 5 stars

Awesome customer service

Awesome customer service! We purchased a Sweetnight mattress, it was delivered when they said and in perfect condition. The mattress was not a fit for me and my wife and unfortunately had to return it with no issues of the mattress return.They do stand by their customer satisfaction guarantee!

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! We’ve had our Sweetnight mattress for 3 years now and still sleep well on it. They do stand by their customer satisfaction guarantee!

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Pillows

I suffer from painful arthritis in my neck so I use Sweetnight Pillows. Second order for me and their service, quality of goods and care for their customers is exemplary!

June 24, 2022
Unprompted review
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Rated 5 out of 5 stars

I have looked for a mattress in a box…

I have looked for a mattress in a box forever 2 months
this mattress was without question the best mattress
I have ever slept on. I went to a store that had a very expensive mattresses that you see on TV and not the Purple one it was great and cost 1000s of dollars. If you
have read every review and I did one thing to point out is I had a number of questions they all where answered very quickly. Their support is top notch. I could write a book about not waking up with my shoulders hurting so bad I though that something was really wrong. There was my (mattress). I now wake up not hurting and I sleep better then I have in years. its easy to set up just note the one thing thats not clear which is firm which is softer. The zipper side down is the firm side the orange
tag is the softer side. I weigh around 150 and found the
softer side to be perfect also its not mush and has amazing support. if you want an amazing mattress this
is neat a very fair price and beats one costing 10 times
the price. Would I buy another mattress from this company absolutely

April 15, 2022
Unprompted review

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