Purchased Fresh Wipes for the first time and was very impressed. I'm not in the best of health and sometimes struggle to shower every day however the Fresh Wipes enabled me to clean myself and feel co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried the shampoo cap a year or so ago and wasn’t impressed but thought I’d give it another try. I have trouble leaning forward into the sink to wash my hair and thought this cap would help. I hav... See more
Company replied
Excellent product & customer service. Dad (sadly) became less mobile & found using the shower physically difficult so the wipes were ideal. We chose the Coconut fragrance, because it reminded us of... See more
I love that these wipes are large enough to give your whole body a freshen up, they're nice and wet, stay wet even when the pack has been opened. It's great to find a large body wipe that has a fragra... See more
Company details
Written by the company
Freshwipes is the brand behind the multi-award-winning rinse-free body wipes, shampoo caps, intimate wipes, and foam that have helped over two million customers stay fresh and confident no shower required. Founded in 2020, FreshWipes was created to solve a problem that had been quietly overlooked for too long: that millions of people, whether through disability, illness, recovery, caring responsibilities, travel, or simply a busy life, don't always have access to a shower when they need to feel clean. Where baby wipes fell short, FreshWipes set out to build something genuinely effective large, antibacterial wipes formulated to target odour-causing bacteria rather than just mask it, and fully biodegradable to keep sustainability at the core of every pack. That mission has earned FreshWipes a national listing with WHSmith Travel, multiple appearances on QVC UK, and the backing of Dr Hilary Jones MBE as medical brand ambassador alongside multiple industry awards recognising the brand's innovation and impact. FreshWipes is proud to serve customers and retail partners across the UK, bringing the same standard of comfort, dignity, and confidence to every channel. With over 7,000 five-star reviews, the brand continues to grow making it possible to feel properly clean, anywhere, anytime.
Contact info
Unit B6 Swallow Business Park, Diamond Drive, BN27 4EL, Hailsham, United Kingdom
- 01323 337000
- sales@freshwipes.co.uk
- swetwipes.com
4.4
Excellent
430 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found the Freshwipes rinse free…
I found the Freshwipes rinse free shampoo caps very easy to use, they are ideal along with the Freshwipes body wipes for days when I am unable to shower/wash my hair. I would definetley recommend them.
April 21, 2022
Unprompted review
Reply from FreshWipes Ltd
Ahh thank you for your lovely review we are so happy to hear you are pleased with our caps as well as our wipes. Thank you! 💕💖😍🥰
Advertisement
Fresh Wipes and Shampoo Caps
Have tried the fresh wipes and they are amazing. Lovely smell and they don't leave your skin feeling tight and dry. When this packet is finished I will be ordering again. I have also bought the shampoo caps but have not actually tried them. I bought them on my husband's comments when he tried them whilst in hospice care. He said they were amazing, so I'm looking forward to trying them. Company is great to deal with as well,
April 14, 2022
Unprompted review
Reply from FreshWipes Ltd
Awww what an amazing review thanks so much. So happy to hear you love the wipes and you will order more, we really hope you like the shampoo caps too 🥰😍💖😎
Brilliant firm to deal with
April 9, 2022
Reply from FreshWipes Ltd
Awww thanks so much, and thanks for being a lovely customer!😎💖😍🥰
Excellent product
A really excellent product for disabled people but would also be ideal for camping etc
April 8, 2022
Reply from FreshWipes Ltd
Aww thanks so much for your review so glad you like them! Yes our wipes do seem to come in handy in for so many people in different situations! 🥰😍💖😎
Bought for travelling
Bought these as I was going to be travelling, I tried them out and found one wipe it enough to make you feel fresh. The smell is really good too, not too strong or overpowering
April 8, 2022
Reply from FreshWipes Ltd
So happy to hear you like the smell! Thanks so much for your review, have fun on your travels! 😎💖😍🥰
Advertisement
Used these wipes when i was away for…
Used these wipes when i was away for few days, very useful to freshen up being larger than a normal wet wipe. Very easy to handle, will definitely buy more. Thank you
April 7, 2022
Reply from FreshWipes Ltd
Thank you so much for your lovely review, so happy to hear you love them and you will be back! 😍💖😎🥥
Reply from FreshWipes Ltd
Wow what an amazing review! It makes us so happy to know that our wipes really make a difference, thank you so much for letting us know ❤️💖😍🥰
Brilliant service as always
Brilliant service as always, the wipes are great especially when your poorly and unable to shower, these wipes are just as good to refresh you and clean you. Highly recommended
April 5, 2022
Reply from FreshWipes Ltd
Thanks for being such a fab customer, so pleased that they come in handy! Thanks for your lovely review 🥰😍💖❤️
Ordered and delivered on time.
Ordered and delivered on time.
Amazing how strong this wipes are, leaving a subtle scent. Love them.
April 4, 2022
Unprompted review
Reply from FreshWipes Ltd
Awww reviews like this make us so happy, so pleased to hear you love them! Thank you for your review, hope you will be back soon! 💖😍🥰
Advertisement
I like the thickness of these wipes
April 4, 2022
Unprompted review
Reply from FreshWipes Ltd
Thank you so much for your review we are happy to hear you are pleased with them! ❤️🥰😍💖
Excellent product
Excellent product, quick service, will buy again. Used for someone with limited mobility to keep fresh between showers and worked perfectly. She was really pleased.
April 4, 2022
Unprompted review
Reply from FreshWipes Ltd
Ahhh what a lovely review thank you so much! 😍🥰❤️💕
Arrived within time stated
Arrived within time stated, well packaged.This is my second order and really can’t praise them enough.I use the coconut ones, not too overpowering.Size is perfect.Great when waking up in hospital or at home after a rough night, they are so refreshing.Thankyou.
April 4, 2022
Unprompted review
Reply from FreshWipes Ltd
Ahhh so happy to hear that you like them! Thank you for your review ❤️🥰😍
Order arrived fairly quickly
Order arrived fairly quickly
I prefer the coconut to the grapefruit
I thought the fragrance wasn't as strong with the grapefruit but still very moist and I think the grapefruit package was better due to coming out one at a time
April 4, 2022
Unprompted review
Reply from FreshWipes Ltd
Thanks so much for your feedback! We are actually in the process of working on making the grapefruit scent a little stronger, and also working on the coconut packaging to make it easier to get one out at a time. Pleased to hear they arrived fairly quickly!! 🥰💖❤️🥥
Advertisement
A valuable addition to any trip!
A valuable addition to any trip I now make, however long or short! They are wonderful, effective and plenty big enough for my comely figure!! Thank you cousin Maggi for the recommendation, and thank you FreshWipes for your excellent product..
April 2, 2022
Reply from FreshWipes Ltd
Ahhh thanks Carol and thank you Maggi! So glad to hear you both love our wipes. Thank you for your lovely review 😍❤️💖🥰
A GODSEND
I like the unscented wipes very much. I feel happier about using them in certain areas than the scented ones.
The shampoo cap or the shampoo in it doesn't suit my hair so I won't be ordering more - sorry.
April 1, 2022
Reply from FreshWipes Ltd
Great news that you love our wipes!! Thank you for your feedback on the shampoo cap I'm sorry to hear it didn't suit you. We are actually in the process of developing our own shampoo caps so hopefully ours will be more suitable for your hair when they become available! 🥰💖😍💕
Cleaned up
Excellent product. Same usual high standard but without any fragrance with the added benefit of being antibacterial. Super…
April 1, 2022
Reply from FreshWipes Ltd
Thank you so much for leaving us a review and for being a fab customer. So happy to hear that you love our wipes! 😊💕😍🥰😎
Product is all you said they would be.
April 1, 2022
Reply from FreshWipes Ltd
Excellent news!! Thank you for your review! 😎🥰😍😊
Advertisement
Marvellous for using in between showers…
Marvellous for using in between showers , and they smell really nice. Now trying the unscented ones .
April 1, 2022
Reply from FreshWipes Ltd
Ahhh so glad to hear you like them!! We hope you love the unscented ones as much, let us know what you think of them! 💖❤️🥰😍
Just the job
Have used many times & are excellent. May not be the cheapest on the market but I recommend them. Lovely & cool in the summer so a bonus. Good size
April 1, 2022
Reply from FreshWipes Ltd
Thank you for being such a fab customer!! Glad to hear you love them. Some of our customers like to put them in the fridge in the summer to make them even more refreshing! Thank you for leaving us a lovely review 😍🥰❤️💖
Very good indeed
Very good indeed. Great way to keep clean when you have mobility issues which means you can't shower everyday. These are a godsend.
April 1, 2022
Reply from FreshWipes Ltd
Reviews like this make us happy, its so nice to hear that we are making a difference. Thank for letting us know! 💖❤️🥰😍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.