The free pole saw offer was great . However it came with the need to purchase a new battery - the fact that I needed a new battery after a relatively low usage was very disappointing ,
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We’re passionate about making gardening an absolute joy for everyone, whether you dabble a little just to keep it all tidy, or you’re a full-blown, dedicated professional. Our next-generation tools are built for the 21st Century and beyond. Designed with the gardener in mind and built from the heart, with a unique combination of freedom, ergonomics and power.
Contact info
Unit F,Rye Wharf Rye Harbour Road, TN31 7TE, Rye , United Kingdom
- 0044 1233438067
- info@swiftgarden.com
- swiftgarden.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery a shambles
We asked for delivery on Saturday, and paid extra for it.
First you tried to deliver on Friday and said we were not there which was correct. You did not leave a notification card for us to follow up.
You did not deliver on Saturday
Then you apparently delivered to us in person when we were 100 miles away.
We had to send someone to check it all out, and the goods were there.
Suggest you consider a professional delivery service.
I hadn't heard of Swift before so I…
I hadn't heard of Swift before so I thought it might be a good idea to try them out. It was easy to order, delivery was quick and the product itself is light and easy to use. I needed to take down an old apple tree which had canker. My only concern is the life of the battery. I had to do the job in two halves as the battery doesn't seem to last that long. Maybe I needed a larger tool for the job, but it's done now.
Delivered on time as described
Good product & quick delivery
I love the Swift products I've got.
I love the Swift products I've got.
I am pretty abusive to my garden tools. Throw them around and ask a lot of them but my Swift tools have kept going and going well. The strimmer is a godsend for someone with a lot of long grass to keep under control. because it's cordless I can just get up grab the battery and get some work done quickly. The battery lasts a really long time. The hedge trimmer seems pretty good too, though I've only used it once so far.
Excellent service
Excellent service, product arrived the next day and is working perfecty. Excellent communication from Swift. Would use again
Excellent service
Another Swift product
My old hedge trimmer decided to pack up working, so I thought I might as well buy a Swift Hedge trimmer which uses the same battery as my Swift rotary lawn mower.This is a cheaper way to get around my problem and as I was impressed with the quality of my mower, I thought it a good idea to go ahead and buy the trimmer. Nice quality as I would expect.
Order came quickly
I bought the same mower 4 years ago and…
I bought the same mower 4 years ago and loved everything about it. Lent it to my daughter who also thought it was great. She still has it! So with absolutely no hesitation I got a new one and still thrilled with it. I can think of no better endorsement than that. Thank you for making the buying procedure so easy.
Dealer told me product is atrocious!
Our out of warranty strimmer, which has had hardly any use, has packed up. When I took it to my local garden repair shop, they told me they were once dealers for Swift but the company closed their dealerships down and centralised everything. So now they don't do repairs which in any case would cost me more than a new machine. The sales advisor told me they were in any case an atrocious product. So, if you're thinking of buying one, think twice!
Efficient service and sensible prices
I bought a lawnmower 3 years ago that…
I bought a lawnmower 3 years ago that has stopped working, and despite trying to call and email the company for support, I have received absolutely no response. I tried to order a new battery in case that was the problem, but accidentally ordered a charger instead. And now I cannot even get through to anyone to arrange a return of the incorrect item for a refund! Really poor service... I would personally stick to buying a mower from homebase or directly with Bosch, who have excellent service!
Bought Polesaw & Chainsaw together from…
Bought Polesaw & Chainsaw together from Ideal World in 2021.
Chainsaw working OK untill we used Polesaw !.
After using Polesaw saw that Battery was covered in oil from Polesaw !.
All cleaned of as best and Battery charged OK.
After this happened each time Polesaw used, the polesaw pole allows oil to run down onto the battery !.
Although we cleaned oil off the battery, the battery stopped charging properly !. I suspected this was because oil was contaminating the battery.
Swift Tools refuse to replace battery due to poor design !.
The polesaw is designed to be used in an upright position to allow proper useage !.
Have had an ongoing email with Swift Tools in Hong Kong who now say they will give a discount on Battery ! BUT that has yet to appear !!!.
I cannot think of any way to recommend this company or its dealing with its customers.
Best to use others !.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








