Swiggy Reviews 

I usually order food and groceries through Swiggy and Instamart, but my recent experiences have been very disappointing.

- On my first recent order from Oudh Restaurant via Swiggy, I received biryani that was smelly and of very poor quality. I wrote a review at the time, thinking it was a one-off issue.
- However, on my latest order from Arsalan, I faced the same problem again despite paying for food, packaging, GST, and platform fees.

To make matters worse, when I tried to raise a complaint, the Swiggy agent kept me on hold for over 30 minutes without any response.

This repeated poor service has left me frustrated, and I have decided not to use Swiggy again unless there is a serious improvement in food quality and customer support.

Very disappointing experience with Swiggy today. We ordered dosa sambar from Dosa Coffee CP Delhi, and the sambar was completely watery, more like rasam, and unacceptable.

I contacted Swiggy customer care today at around 9:20 PM IST and spoke with Yash. His behavior was not polite or helpful. We paid around ₹680–700, but were offered only ₹180 as a refund.

We requested a replacement or full refund, both of which were refused. I was also told that Swiggy cannot connect customers to the restaurant. This is very poor customer service. I will avoid Swiggy and prefer Zomato going forward.

Very disappointed and bad service they dilever late and incomplete and if u raise complaint then they just provide a email so why they are there they deliver late , incomplete and wrong food.

I ordered a few items from Swiggy Insta mart but one item was not delivered. When I asked the delivery executive he informed me to contact customer service.However after contacting customer support I was told that they could not help and was given an email ID to raise a complaint. I have already sent an email but there has been no response so far. It is disappointing that neither the missing item has been resent nor the refund has been processed.

Very disappointing experience with my recent order from Swiggy.

I placed an order and realized within a few minutes that the delivery address was incorrect. I immediately contacted customer support and requested them to simply change the address or replace the order. However, instead of helping, they cancelled my order without a refund and asked me to place a new order with full payment again.

I clearly explained my situation and requested a solution, but the support team refused to change the address or reprocess the order. Because of this, I faced a complete financial loss from my side.

As a customer, I expected better service and quick support for a simple issue. Unfortunately, there was no proper assistance or resolution provided. Very unhappy with this experience.

Totally hopeless service and they don’t bother about it I suppose it will be close soon they should not be in food delivery business

Very worst experience with this app.
No cooperation at all on receiving wrong order

Used to love swiggy but it's getting worse. Delivery is very late and even after cancelling the order refund takes too long.

Worst platform to order the food, customer service is very bad. No response from the customer service and they are not even answer the calls.

Worst experience ever with Swingy. I placed an order which showed delivery in less than 30 minutes, but I waited nearly 1 hour and still did not receive my food. My kids were waiting for dinner and eventually went to sleep hungry.
Tried calling customer care, but there was no proper response or support. No clear update, no resolution, no accountability. Extremely disappointed with this service.
I will never order again and do not recommend Swingy to anyone.

They are doing scams openly i ordered full serving and received puny sized food delivered at 11 pm totally ruined my night and made me upset by not helping me they straight up refunding me 39 rupees for a 400 rupees order @swiggy you can keep that 39 rupees up in your a**. Don’t you dare using this app if you don’t like to experience what I’ve experienced save your hard earned money id rather walk to pick my order up myself than to order again from Swiggy ever again 😡😡

Swiggy isn’t a food delivery app anymore — it’s a gamble. Will your food arrive late, incomplete, or “sampled” by the delivery executive? Spin the wheel. Customer support exists only to apologize without fixing anything. Money gone, food gone, patience gone. Zomato is miles ahead — faster, cleaner, and actually delivers what you pay for. Swiggy delivers excuses. DELETED ACCOUNT. UNINSTALLED. TRUST LOST.

I ordered to Instamart with a Amazon Pay cashback option. But I didn't receive the cashback.

Extremely poor service. Pathetic..If you are waiting for a refund for a cancelled order which you did due to unavailabilitu at restaurant, you will never get your money back from swiggy. On their app they will show refund credited but its a fraud they never did initiated the refund. They will digest your hard earned money silently and no customer service executive will reach out to you ever, you will be kept in waiting for hours to talk to customer executive but they will never connect to one because they never intend to refund your money. Extremely poor and pathetic

This is about Instamart delivery for which payment has been made in advance with the order.
With out delivery of items , I received delivery confirmation. After two hours of complaining about non delivery, the delivery boy comes informing one item is not available and delivers balance items.He informed the cost of the item will be refunded. They don’t have system of OTP or security code to confirm the delivery. The email responses of customer care are very vague, meaningless. Despite several reminders there is no action on the non delivered item.Very difficult to reach the customer care by phone and they refuse to take complaint and advise to communicate only by email.Till today issue not sorted out.

Very worst customer support not taking return trying to convince me…pls don’t order anything Instamart even its is return or refund product description they won’t refund or take return..very worst

Yesterday i order a pizza it was so bad
My stomach is paining from yesterday
Its like im suffering from food poisining and both pizza was cool and the pizza box was watery on it

Nowadays, the delivery is not proper. The estimated time shows 45 mins, but the order takes 2 hours to reach. This has happened 4 times in the past month alone. Even today, I had to talk for 20 mins just to get my refund. I know it’s about the delivery partner issues. I’ve uninstalled the app today. That’s it, I’m done. Never ordering from Swiggy again

Worse experience.. I ordered a from from Swiggy for 3700 on 24th Jan 2026 and the food was delivered only the half of things. After complaining ,customer care suppose to resolve the the things within 24 hours. But still not yet resolve yet. I need my refund . It's so untrustful the brand Swiggy . I will recommend not to ordered from Swiggy...I need my refund .

Extremely disappointed with Swiggy. Orders are repeatedly delivered well after the promised time, customer support is rude and dismissive, and I was charged a cancellation fee for an order I never even received. What is management doing— is this really how you run a business? Service is not even 1 star rated.