Swimbooker Reviews 2,082

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the app and website incredibly easy to use, making the booking process straightforward and hassle-free. Many appreciate the detailed information available, including pictures, videos, and key details about each location, which helps them make informed decisions before booking. The staff is frequently praised for being helpful, friendly, and responsive, quickly resolving any booking issues or inquiries. However, some people mentioned occasional difficulties with the app being slow or unusable, and a few encountered issues with booking multiple days or selecting specific options. There were also instances where information on the app, such as rules or map details, did not align with the actual location or website.

What people talk about most

User experience

People report positive experiences with user experience, finding the app and website to be very intuitive,... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and straightforward to book... See more

Website

Reviewers mention positive feedback about the website, highlighting it as a wonderful and easy-to-use booking... See more

Application

Clients share positive opinions on the app, highlighting its ease of use and straightforward navigation,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great venue which has been improved enormously over the last 10 years. Facilities are great with camping facilities, drinking water, toilets and showers close by. And still easy car access to most sw... See more

Company replied

Rated 5 out of 5 stars

Swimbooker is so easy to use. Fisheries at my fingertips and more fisheries than ever near me in Wakefield. They provide a great service, easy to use app and it is an actual pleasure when you get the... See more

Company replied

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied


Company details

  1. Fishing Pond
  2. Fishing Charter
  3. Fishing Club
  4. Fishing Store
  5. Online Marketplace
  6. Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Awful

Awful. Expensive. Service supplied was not as agreed/paid for. Just a money grab. Poor customer services. Avoid.

July 3, 2025
Rated 5 out of 5 stars

Visited Lac de Lion

Visited Lac de Lion. Very well run by Paul and Debs. On hand if you need anything Great fishing. Great social peg.
Very peaceful

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast. Easy and was able to book a specific swim. Not always an ideal way to fish a lake but this trip was about being near a friend, so perfect!

May 27, 2025
Advertisement
Rated 1 out of 5 stars

Doddington lane pits

Doddington lane pits. First time here with my mate 3 hour drive and we did 72hrs the last night my mis bivvy snapped due to high wind so we had to pack up. Only to get to the gates and they say we must pay £40 for them to open the gates . None of this was are fault and to behonest its disgusting behaviour from Doddington pits staff.. if u have to leave in a amergency be properd to pay £40 for them to let u out . Robbery

April 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

swimbooker support

Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.

March 31, 2026
Rated 5 out of 5 stars

Satisfied customer

I raised a problem and it was dealt with within 24 hours , a couple of emails back and forth and then a phonecall and all was sorted , I had used the wrong email address to sign in but they soon got the bottom of it ,Tamsin was great help and I thank her for her time and effort 👌

March 31, 2026
Rated 5 out of 5 stars

100% grate service easy to use…

100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back.
All the times ive book up my fishing have never had a problem and feel safe useing the the APP.

August 8, 2025
Advertisement
Rated 5 out of 5 stars

Amazing Customer Service / Support

Amazing Customer Service / Support!

I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the customer support. Tamsin came back to me very promptly and politely, dealt with the issue efficiently and effectively and got everything sorted for me ! So thank you Tamsin!

March 26, 2026
Swimbooker logo

Reply from Swimbooker

Thanks for taking the time to leave a review Laura! We appreciate the feedback and we're happy to hear Tamsin was able to assist with your issue effectively! 😁

Rated 5 out of 5 stars

Perfect coustomer service

Wow Tamsin was amazing from start to finish I had a request that was not easy and after a few emails back and forth we got it sorted very helpful and very friendly service thankyou very much

March 25, 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Dean! Great to hear Tamsin was able to help you solve the issue 😁

Advertisement
Rated 5 out of 5 stars

Incredible service

Incredible service, incredibly fast responses.

March 16, 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review TB! 😁

Rated 5 out of 5 stars

Query

I messaged with a query and was contacted straight away with a friendly operator who dealt with it promptly and very efficiently.

March 11, 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Fiona! 😁

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look