I was approached by their representative named Jonathan who was extremely good. He not only listened to my needs patiently but also was really helpful. He had good in-depth knowledge of the industry a... See more
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See what reviewers are saying
Daniel Williams the agent who called was very polite and patient. He answered my questions and didn’t mind going back through some details. Overall it was a pleasant call and some great assistance in... See more
Similar to some other people, we are having a very strange experience with them and it does feel like a scam. We went on their website and selected an energy supplier but a week later, no news from th... See more
The price that I have been offered online is more the half the cost of my current supplier… I am dubious as to whether it’s correct but have opted for a switch as it’s an offer I cannot afford to mi... See more
Company details
Written by the company
It's your choice!
Contact info
Ittria Ltd, Suite 4, Adam Ferguson House, Eskmills, EH21 7PB, Musselburough, United Kingdom
- andrew.gordon@ittria.co.uk
- switch-it.co.uk
A very professional website
A very professional website, always providing reliable and lowest offers.
April 20, 2024
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Worse service ever.
Worse service ever.
Waited months and to be told they can't change my account
April 19, 2024
Reply from Switch-It
Dear Mr Willetts,
I'm sorry to hear that your experience wasn't at all good. Unfortunately we don't have control over the timing of response from the supplier nor whether they can take on your supply. There can be a number of reasons for this. Should you need help in future please feel free to contact us at hello@switch-it.co.uk.
Kind regards,
The Switch It Team
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Sounds great but could be too good to be true
The price that I have been offered online is more the half the cost of my current supplier…
I am dubious as to whether it’s correct but have opted for a switch as it’s an offer I cannot afford to miss!
Was seemingly simple to do though!
April 2, 2024
I was introduced to a company that…is a scam
I was introduced to a company that needs photos of my meters.
What nonsense.
Cancelled switch immediately.
Scam company!
March 1, 2024
Reply from Switch-It
Dear Marion,
The reason we will request a photo of your meter is that we've not been able to confirm your meter point number from the address you provided. This is required in order to affect the switch to your chosen supplier.
Kind regards,
Switch It
I don't want this
March 2, 2024
Reply from Switch-It
Dear Michelle,
We're sorry to hear you don't want the Switch It service. Would you mind letting us know how you came about using the service so we can remedy the situation?
Kind regards,
Switch It
Convenient and easy to use link, with a reasonable tariff.
Convenient and easy to use link.
February 29, 2024
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Not equipped to deal with my request.....
Asked for physical gas and Elecricity readings which I couldn't supply as neither had them. Am on a smart meter with Octopus, so not a good start to switching.....
February 4, 2024
Reply from Switch-It
Dear Hayden,
I'm sorry you've not been able to use the site as you'd hoped. There's no need to provide physical readings as the site initially presents the option to estimate usage based on the size of your property and then offers users the chance to provide actual readings or expenditure if they prefer.
Kind regards,
PJ
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So easy to process details and saving…
So easy to process details and saving money on my energy bills it is early days so hopefully Rebel energy will look after me if I need any help and support so Thank you
February 1, 2024
No reply after I sent the meter photos
January 7, 2024
Reply from Switch-It
Dear Marc - apologies for the lack of contact from our service team. I've asked them to look into it and come back to you today. Should you need to get in touch, please contact us at hello@switch-it.co.uk
easy throughout
January 6, 2024
Excellent Service
I was approached by their representative named Jonathan who was extremely good. He not only listened to my needs patiently but also was really helpful. He had good in-depth knowledge of the industry and also calculated how much I will save if I choose the provider he was asking me to by comparing both the providers’ prices.
January 3, 2024
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Not a good or reassuring start so far
Not a good or reassuring start so far. First time buyer. Came across these guys offering Rebel Energy as the supplier. Looks to be a good deal, but when I tried to contacts switch-it about some questions I had (like when the direct debit will start etc) it says that the message is blocked "your message to switch-it.co.uk has been blocked. There appears to be no chat bot or contact telephone number on the website. This now looks like a scam. I demand someone from switch-it get in contact with me within the next 24hrs to discuss the matter or I will be speaking with the necessary authorities about how they are conducting their business as this is unacceptable.
December 18, 2023
Unprompted review
Reply from Switch-It
Dear Thomas - firstly apologies for the contact issues you've been having. We're looking into the cause of the message being blocked. In addition you should have received a confirmation email with contact details should you have any questions but perhaps that wasn't received. We should have both issues resolved within 2 days. In the meantime, please feel free to contact us at hello@switch-it.co.uk with any questions you might have.
since i filled the switch it form
since i filled the switch it form, this is the only comms i have received. i am unsure whether my connection is being take over or not, no emails, msgs or calls yet you asking to rate the experience, is a surprise.
thanks
December 8, 2023
Reply from Switch-It
Dear Sadia - I can confirm that your switch was received on the 10th of December and that it is in progress. Your supplier should contact you to confirm but if you don't hear from them within 7 days please contact us at hello@switch-it.co.uk
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