Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
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Review summary
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The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful. Rarely - if ever - have we had any issues and when n... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
Great
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Choose a different company.
The first time I done a test call the number I bought had already been registered to a different company. When I contacted them within the week to say that I won't be using Thier services and it doesn't work for me I was charged three months without my permission for the benefit of cancelling. There are other companies out there choose them instead. Really not a great option if you haven't had a Voip number before and are curious about trying it out.
April 26, 2026
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Awful
Awful
Doesn’t work properly it’s hard to have a conversation
I paid upfront for a year told them I would not renew then this morning over £170 was taken from my account on an expired card I called and they said they would sort before 5pm
I have head nothing I did not enter into a a reacuring contract they kept my card details without my permission
Will be taking them to court if I don’t receive my money back
May 13, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Hi Richard,
We're sorry to hear that you've been unhappy with both the service and your recent experience with your account renewal.
Having reviewed your account, we can confirm that the service was purchased directly through our website and that the annual subscription was set up on a recurring basis in accordance with the terms and conditions accepted during sign-up. These terms explain the renewal process, notice period requirements, and how subscription payments are collected.
We understand that billing disputes can be frustrating. Following your contact with our team, we reviewed your case and, as a gesture of goodwill, issued a refund for 11 months of the renewed annual subscription, despite annual agreements not normally being eligible for refunds. Your account is now scheduled to close on 12 June 2026, allowing access for the remaining paid period.
We appreciate your feedback regarding the service itself and will ensure it is shared with the relevant team. If you have any further questions about your account, please contact our support team directly and we'll be happy to assist.
Kind regards,
The SwitchboardFREE team.
Reply from SwitchboardFREE VoIP Phone Systems
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear you've had a great experience with SwitchboardFREE. Providing reliable service and support to our customers is always our priority, so it's wonderful to know we're meeting your expectations.
We appreciate your support and look forward to continuing to work with you.
Kind regards,
The SwitchboardFREE Team
WOULD NOT RECOMMEND AT ALL
WOULD NOT RECOMMEND AT ALL, for any size business. I've been having an issue with our lines for the last couple of weeks at least, incoming calls cut out within the first couple of minutes, this has been happening on all calls, all users, regardless of location and connectivity. Their tech support have just gone around on circles. Not provided any support at all apart from making me carry out pointless speed checks (which has been done) and still no acknowledgement of the checks being done or a resolution to the issue. All that ends up happening is I get asked the same repetitive questions. Needless to say, we areoving to another provider.
This has made my business look like a cowboy set up (sales calls cutting out in a minute or 2 halfway through a conversation), completely unacceptable.
EXTREMELY DISAPPOINTED with the lack of support or technical assistance
April 24, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Hi,
We're sorry to hear about your experience and understand how disruptive call quality issues can be, particularly when they impact conversations with your customers.
After reviewing your case, we can see that our support team worked with you to gather information needed to investigate the reported call dropouts, including recent call examples and network testing results. Some of this information was received over a period of time, which unfortunately delayed the investigation, as our technical team relies on current call examples and diagnostic data to identify the cause of issues.
That said, we also recognise that we could have done more to progress the matter internally and improve communication throughout the process. Having reviewed the case, we've identified opportunities to strengthen how similar issues are escalated and investigated, and this feedback has been shared with the relevant teams.
We're disappointed that we weren't able to reach a resolution before you chose to close your account and appreciate you taking the time to share your feedback.
Kind regards,
The SwitchboardFREE team
Outstanding customer service
Outstanding customer service, great support and invaluable to my business.
April 22, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Hi,
Thank you for your wonderful review.
We're delighted to hear that you've found our customer service and support outstanding, and that SwitchboardFREE has become an invaluable part of your business. Helping our customers communicate effectively and supporting them when they need us is exactly what we strive for every day.
We truly appreciate your feedback and your continued trust in our service.
Kind regards,
The SwitchboardFREE Team
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Love no 12 month contract, hate they restricted dialler with no real reason
This company offers a dialler on a monthly subscription, without forcing people to go on long term contracts so perfect for a small virtual call centre like me as I find my feet and test a campaign. It also enables me to purchase a local landline to an area to receive calls and have someone call out. I like to it has a TPS checker so I don't have to worry on marketing to restricted numbers.
The issue though is that they restricted my account and couldn't even give a real reason, asking me to send in ID which I did yesterday. I miss the days of using a Skype dialler! But unfortunately as that closed down we have to endure small VoIP providers on a power trip.
I upped the review as we did get issue resolved..then i got another problem that took 2 days to fix so I lost call time but I appreciate it is competitively priced, does everything I want without forcing me to pay more or buy features I don't need and it is easy to use online or through a mobile app.
April 17, 2026
Try cancelling or requesting to cancel
Try cancelling or requesting to cancel! They are so rude and dismissive.
March 27, 2026
Unprompted review
There was a lag in receiving calls
There was a lag in receiving calls. I couldn't set up WhatsApp. I have canceled after a couple of days and they refunded
March 7, 2026
Great Support + Service
Zoe K in support was quick to help me resolve an issue after I mistakenly cancelled the wrong service. Really happy with the support and have used their virtual numbers successfully for over a year with no down time, outages or unexpected bills.
March 17, 2026
Unprompted review
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Fantastic service
March 2, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks so much for your lovely review! We’re really pleased to hear everything’s working just as it should and that you’re a happy customer 😊
If you ever need any support, we’re always here to help.
Best wishes,
The SwitchboardFREE team
Be careful
Be careful. Minimum 90 day contract for what i believed to be a 30 day rolling service. Then another 30 days notice period to exit. So 4 months charges just for a digital landline i didn't use. Will not recommend. Sorry i signed up. Will try Air landline in the future, there is no contracts or "legal emails from customer support" who make you feel intimidated that you locked into contracts and MUST pay extra 30 days to leave.
February 19, 2026
Unprompted review
Always happy to help resolving any…
Always happy to help resolving any minor issues and well priced!
February 17, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind words, Adam. We’re so glad to hear you’ve found our team helpful and that you’re happy with our pricing. Providing great support and value is exactly what we aim for.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
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the username and pasword you gave are…
the username and pasword you gave are not working. when we were chatting, you are almost not there to answer.
January 30, 2026
Great customer service
Excellent customer service, sorted my issue straight away.
February 10, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your great review, Michael! We’re so pleased to hear your issue was sorted straight away and that you had an excellent experience with our customer service team.
We’re always here if you need us.
Best wishes,
The SwitchboardFREE team
I used the online chat to resolve a log…
I used the online chat to resolve a log on issue I was facing. It was all resolved and we were able to access our app again. I also asked to separate two accounts which I thought might be a nightmare to sort - it wasn’t! It was done straight away and I’m good to go. Thanks to Zoe for her patience and help!
February 9, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to share your experience, Louisa. We’re so pleased everything was resolved quickly via live chat and that separating the accounts was easier than expected.
Zoe will be delighted to hear your kind words, we’ll be sure to pass them on. Thanks again for your lovely feedback!
Best wishes,
The SwitchboardFREE team
Helpful staff, easy onboarding
Staff were helpful and polite, no issues at all during onboarding. Would recommend to any small business.
November 3, 2025
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind review, Philip. We’re so pleased to hear that you found our team helpful and polite, and that your onboarding experience was smooth and hassle-free.
Your recommendation means a lot to us.
Best wishes,
The SwitchboardFREE team
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Amazing experience from the beginning
Amazing experience from the beginning . Very easy to cmmunicate and straightforward. Cheers to Zoe .
February 4, 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic feedback! We’re so pleased to hear you had an amazing experience from the very beginning and found everything easy and straightforward.
We’ll be sure to pass your cheers on to Zoe, she’ll really appreciate it!
Best wishes,
The SwitchboardFREE team
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your review, Chris, We’re delighted to hear you found our service fast and efficient.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
Not the best experience
Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused
January 1, 2026
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