SwitchboardFREE VoIP Phone Systems Reviews 

485
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficient service. Many people highlight the exceptional customer service, noting the prompt and professional resolution of issues. Reviewers often felt valued due to the personalized and understanding approach from the team. However, some customers also noted issues with the user experience, including connectivity problems, software features, or unclear account terms. A few other people also felt that response times were slow, with support requests sometimes remaining unanswered, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often describing it as amazing, efficient, and excellent,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, efficiency, and... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers reporting an amazing and good... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more

Rated 5 out of 5 stars

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more

Rated 5 out of 5 stars

Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar!... See more

Rated 5 out of 5 stars

Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful. Rarely - if ever - have we had any issues and when n... See more


Company details

  1. Telecommunications Contractor
  2. Phone and Internet Service

Written by the company

SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!


Contact info

4.2

Great

TrustScore 4 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(485)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not the best experience

Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused

January 1, 2026
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Rated 5 out of 5 stars

Easy to set up

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and download of the desktop and mobile app was completed. There was a glitch a few days later with connectivity which was resolved with a reset our end.

December 4, 2025
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Rated 5 out of 5 stars

Great customer support

Zoe was very helpful in setting up my account. I was having technical issues but she was fantastically knowledgeable and supportive in rectifying the issues.

Highly recommend SeitchboardFree for those wanting a great virtual landline, with great customer support.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE 5*

Absolutely amazing service from switchbaordFree. In particular I would highlight Adam who was extremely helpful and talked us through all the options and setup. Can't recommend highly enough!

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Zoe from Switchboard was incredibly…

Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has been extremely useful — it makes the business feel more streamlined, organised, and professional. Highly recommend!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very Pleased For Over A Decade

Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful.

Rarely - if ever - have we had any issues and when necessary support has been quick and the staff proactive.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Needed a handset reconnecting to the…

Needed a handset reconnecting to the SwitchboardFREE VoIP service, contacted them to request the info needed. They provided the info but wouldn’t work on auto provision.
Zoe the proceeded to connect in to my network via AnyDesk and resolved the issue within about 30 minutes.
Thanks again for the excellent service.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

The Customer service is great

The Customer service is great, extremely quick to respond and carry out any amendments, Abbey has been an amazing help. Im really happy with the service and products.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

a very good service i am very please…

a very good service i am very please with there good service i am glad they have everything i need in one place they tick every box for me with there service and i can't fault it thank's so much

October 16, 2025
Unprompted review

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