Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
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SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
Asks customers to review
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Replied to 52% of negative reviews
Typically replies within 2 weeks
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Not the best experience
Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused
Top quality product and support
Professional, efficient, available support with a superb product at the right price. Recommended!
Laura was so helpful
Laura made my experience great - with ideas of how to solve my problem when things were not as straight forward as we thought
Blocked my account without reason.
Easy to set up
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and download of the desktop and mobile app was completed. There was a glitch a few days later with connectivity which was resolved with a reset our end.
Great customer support
Zoe was very helpful in setting up my account. I was having technical issues but she was fantastically knowledgeable and supportive in rectifying the issues.
Highly recommend SeitchboardFree for those wanting a great virtual landline, with great customer support.
OH MY GOTA DEBT LEtTER FROM SOME -ZOE…
OH MY GOTA DEBT LEtTER FROM SOME -ZOE KING. ESCALATIONS TEAM ETC YOU CAN IMAGINE. EFFING AVOID. NUFF SAID.
Katie made is simple and easy
Katie made is simple and easy, very friendly and problem solved in minutes! Thank you
EXCELLENT SERVICE 5*
Absolutely amazing service from switchbaordFree. In particular I would highlight Adam who was extremely helpful and talked us through all the options and setup. Can't recommend highly enough!
Extremely helpful
Extremely helpful, a brilliant service and amazing communication.
Zoe from Switchboard was incredibly…
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has been extremely useful — it makes the business feel more streamlined, organised, and professional. Highly recommend!
Very Pleased For Over A Decade
Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful.
Rarely - if ever - have we had any issues and when necessary support has been quick and the staff proactive.
AMAZING customer service!
Katie could not have been more helpful. Incredible customer service - super friendly, polite, clear and efficient. Thank you!
Above expectations
I did not think I would get such a good service for the price I am paying. Really good!
Needed a handset reconnecting to the…
Needed a handset reconnecting to the SwitchboardFREE VoIP service, contacted them to request the info needed. They provided the info but wouldn’t work on auto provision.
Zoe the proceeded to connect in to my network via AnyDesk and resolved the issue within about 30 minutes.
Thanks again for the excellent service.
The Customer service is great
The Customer service is great, extremely quick to respond and carry out any amendments, Abbey has been an amazing help. Im really happy with the service and products.
Laura couldn't have been more polite…
Laura couldn't have been more polite and helpful. Five star customer service.
So Easy and great value
So Easy to use and great value for money
Easy to get up and running and easy to use.
a very good service i am very please…
a very good service i am very please with there good service i am glad they have everything i need in one place they tick every box for me with there service and i can't fault it thank's so much
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