Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
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SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
Asks customers to review
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Replied to 52% of negative reviews
Typically replies within 2 weeks
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happy with outcome
Zoe gave simple instructions, easy to follow. happy
Awesome service and so straight forward…
Awesome service and so straight forward to get help and support. A special thanks to Laura who is extremely professional and very helpful.
Wasting money, wasting time!
Terrible!
It doesn't ring properly. I answer incoming calls but it doesn't connect. I definitely do not recommend it, stay away

Reply from SwitchboardFREE VoIP Phone Systems
It was so simple and easy
It was so simple and easy. I quickly got to talk to a real persona and resolve my query.

Reply from SwitchboardFREE VoIP Phone Systems
Ali was a great help sorting some…
Ali was a great help sorting some settings issues out that I had. Always get through to a member of staff straight away with no wait time. Great no bs service.

Reply from SwitchboardFREE VoIP Phone Systems
Laura was so helpful
Laura was so helpful. Full knowledge of absolutely everything I needed to go through, plus she was friendly, clear concise and made me feel like I was a properly valued customer. Would recommend SwitchboardFREE to anyone.

Reply from SwitchboardFREE VoIP Phone Systems
Laura was very patient with my…
Laura was very patient with my technical ineptness. I may have broken both the phone system as well as google. She was pleasant on the phone and was very helpful and sorted everything for me in 1 call. Thank you.
Meh service and please avoid…
Meh service and please avoid subscription.
To cancel any subscription, they will say YOU NEED THREE months continuous subscription after cancellation to fully cancel the service saying its in a terms and condition you signed.
AVOID!!!

Reply from SwitchboardFREE VoIP Phone Systems
Thanks for not only confirming
Thanks for not only confirming, but also agreeing to what I passed comments on.
Would you buy a car before buying, try on clothes, try a sofa, no you would not,
A phone line is a critical piece of equipment and to place faith and trust in a company like this is a major red flag.
Try else where.
It also has to be noted their response is so slow, another indicator of a major red flag.
Deff try else where, there are at least 3 good ones in UK
Easy way to do
The software seems to be good. Issues with support
The software seems to be good, but "Over featured". Can't get in hold of support services for a week: 2 chat requests and one call back request remain unanswered. Seems to be fully automatic system without a human on the other end

Reply from SwitchboardFREE VoIP Phone Systems
My requested was responded to and my…
My requested was responded to and my issue remedied immediately!
Helped resolve issue with great time…
Helped resolve issue with great time and was able to continue with no issues
Abbey did a great job explaining the…
Abbey did a great job explaining the features of the products I have and went above and beyond. Thank you :)
It was a great experience and quick…
It was a great experience and quick service. Much appreciated
Katie M was super patient and helpful…
Katie M was super patient and helpful in helping me resolve my queries
Laura was very knowledgable and professional.
Laura was polite, helpful, and professional. Everything I asked was answered quickly and positively, my problem was dealt with and resolved very quickly. Excellent service.
A real company, not just a phone number
I have been using this company for all my telephone numbers for over 10 years.
I recently had a problem with a new number, which was mostly my fault. The phone is answered by their team, not outsourced to a call handler. They resolved the problem promptly and professionally. Well done. I expect to be still using you 10 years form now.
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