SwitchboardFREE VoIP Phone Systems Reviews 

485
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficient service. Many people highlight the exceptional customer service, noting the prompt and professional resolution of issues. Reviewers often felt valued due to the personalized and understanding approach from the team. However, some customers also noted issues with the user experience, including connectivity problems, software features, or unclear account terms. A few other people also felt that response times were slow, with support requests sometimes remaining unanswered, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as efficient, excellent, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having an amazing experience from... See more

Response time

Consumers find response times to be ambiguous, with some reviewers praising quick and efficient service where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more

Rated 5 out of 5 stars

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more

Rated 5 out of 5 stars

Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar!... See more

Rated 5 out of 5 stars

Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful. Rarely - if ever - have we had any issues and when n... See more


Company details

  1. Telecommunications Contractor
  2. Phone and Internet Service

Written by the company

SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!


Contact info

4.2

Great

TrustScore 4 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(485)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fire

Fire, this is really helpful and the assistance is great

October 8, 2025
SwitchboardFREE VoIP Phone Systems logo

Reply from SwitchboardFREE VoIP Phone Systems

Thanks for the awesome feedback! We’re glad you found the service helpful, our team really appreciates it!

Rated 5 out of 5 stars

It was so simple and easy

It was so simple and easy. I quickly got to talk to a real persona and resolve my query.

October 14, 2025
Unprompted review
SwitchboardFREE VoIP Phone Systems logo

Reply from SwitchboardFREE VoIP Phone Systems

Thanks for sharing your experience! We’re so glad you found it simple and easy to get the help you needed from our team.

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Rated 5 out of 5 stars

Ali was a great help sorting some…

Ali was a great help sorting some settings issues out that I had. Always get through to a member of staff straight away with no wait time. Great no bs service.

October 13, 2025
Unprompted review
SwitchboardFREE VoIP Phone Systems logo

Reply from SwitchboardFREE VoIP Phone Systems

Thanks for your review! We’re glad Ali could get everything sorted quickly for you, and it’s great to hear you value our no-wait, no-nonsense service.

Rated 5 out of 5 stars

Laura was so helpful

Laura was so helpful. Full knowledge of absolutely everything I needed to go through, plus she was friendly, clear concise and made me feel like I was a properly valued customer. Would recommend SwitchboardFREE to anyone.

October 10, 2025
Unprompted review
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Reply from SwitchboardFREE VoIP Phone Systems

Thank you so much for your kind words! We’re delighted Laura could help and that you felt valued, we’ll be sure to pass on your feedback to her.

Rated 5 out of 5 stars

Laura was very patient with my…

Laura was very patient with my technical ineptness. I may have broken both the phone system as well as google. She was pleasant on the phone and was very helpful and sorted everything for me in 1 call. Thank you.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Meh service and please avoid…

Meh service and please avoid subscription.

To cancel any subscription, they will say YOU NEED THREE months continuous subscription after cancellation to fully cancel the service saying its in a terms and condition you signed.

AVOID!!!

September 29, 2025
Unprompted review
SwitchboardFREE VoIP Phone Systems logo

Reply from SwitchboardFREE VoIP Phone Systems

Thank you for your feedback. We’re sorry to hear you feel this way and would like to clarify how our cancellation process works.

SwitchboardFREE operates on a 90-day initial term, followed by a 30-day rolling notice period, a standard structure in UK business telecoms agreements - although many of our competitors tie you in for 12-months, or even longer!

This is clearly stated in our Terms & Conditions, which every customer agrees to before activating their service.

Our UK-based team are always happy to walk customers through the process to make sure there’s no confusion or unexpected charges, and we're available Mon-Fri on support@switchboardfree.co.uk or 0203 189 1213

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Rated 1 out of 5 stars

Thanks for not only confirming

Thanks for not only confirming, but also agreeing to what I passed comments on.

Would you buy a car before buying, try on clothes, try a sofa, no you would not,

A phone line is a critical piece of equipment and to place faith and trust in a company like this is a major red flag.

Try else where.

It also has to be noted their response is so slow, another indicator of a major red flag.

Deff try else where, there are at least 3 good ones in UK

September 20, 2025
Unprompted review
Rated 2 out of 5 stars

The software seems to be good. Issues with support

The software seems to be good, but "Over featured". Can't get in hold of support services for a week: 2 chat requests and one call back request remain unanswered. Seems to be fully automatic system without a human on the other end

September 8, 2025
Unprompted review
SwitchboardFREE VoIP Phone Systems logo

Reply from SwitchboardFREE VoIP Phone Systems

Thank you for your feedback. We’re glad to hear you find the software useful, but we’re sorry about the frustration around support.

To clarify, your callback request was submitted at 11:12am on 8th Sept and actioned at 16:29 on 9th Sept, roughly 13 business hours later.
That said, we’ve identified a technical issue with offline chat requests not generating support tickets, which explains why your two chat requests went unanswered as they were submitted outside our working hours. This is not the standard of service we aim to provide, and our team has already fixed this.

Our support is very much human and UK-based, and we want every customer to get timely help. If you still need assistance, please reach out to us directly at support@switchboardfree.co.uk or by calling our UK-based team on 0203 189 1213

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Rated 5 out of 5 stars

A real company, not just a phone number

I have been using this company for all my telephone numbers for over 10 years.
I recently had a problem with a new number, which was mostly my fault. The phone is answered by their team, not outsourced to a call handler. They resolved the problem promptly and professionally. Well done. I expect to be still using you 10 years form now.

August 7, 2025
Unprompted review

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