Swords & more Reviews 95

I bought a replica of Dante's Rebellion from DMC and the results was more than extraordinary. Arrived in one week and in perfect health. Almost identical to what you see in the pictures on the website. Totally recomend.

Arrived within 4 days. No problems, international shipping.

Wanted to buy a sword from swordsandmore for my partner's birthday, so I called a few shops to ask whether or not it's realistic that it's gonna be delivered in time (called about three months in advance). Swordsandmore promised me it'll be shipped in around a month from then on and that it'll easily be with me in time before the birthday. So I ordered it. No response whatsoever for two months. Then I called again to ask about the status. Suddenly the customer service was rather defensive and said they can't say when it's gonna be there. Like totally the opposite of what they told me the first time. I felt a little uneasy but still had hope. So the birthday passed and almost another month AFTER the birthday, we finally got a package - with the wrong sword. I was angry at that point and wrote the shop an email, asking to somehow make it up to me. All I wanted was to feel cared for and taken seriously as a customer. However throughout the many mails we exchanged, the customer service NOT ONE TIME apologised for anything that happened up to this point, instead sounded very offended and devensive in text, saying it's not their fault but that of the storage coordination team. Very unprofessional. I did try - even though angry - to remain neutral and polite. So with another effort I sent the wrong sword back and asked for them to at least send the right sword to me as soon as I mail them the confirmation that the other sword was given to the post office (to shorten the waiting time after being a month late to the birthday already) - no reply to that. Instead they only sent the right sword to me after they received the other - which took another month in total. So about three months later than originally promised. I'm generally a quite patient person but never have I experienced such a bad online purchase and customer support.
One more thing, a review I typed on their shop webpage for the product was never released. Unprofessional and highly disappointing customer service, I'll buy there never again, nor will my friends.

I made two purchases at this shop, one about ten years ago and another last year. The first arrived two years late and incomplete, the second one was pushed back month after month until i cancelled.
I can't tell if it is a scam, incompetence or just bad luck, but I won't order there again.

I've done two purchased on Swords & more, one of them where by pre-order which took a while, but that where to expect. The other item shipped quick and took only the matter of 3 days to arrive (this was before Covid-19). I'm satisfied with Swords & more, it's also easy to contact them, I got in touch with, Manuel. He could assist me with questions. Can only recommend Swords & more. The website is looking a bit messy and outdated tho, however I had no problems finding what I was looking for.

If you think a standard sword or scabbard is going to penetrate the armour of an Evil Robot King, then you clearly aren't me, Brian Boitano.

Only swords of the highest caliber can be used to slay a Robot as Evil and King-y as the Evil Robot King. I saw many a Figure Skater fail due to sub-standard swords failing to make a dent as the Evil Robot King smashed them with glee.

If it weren't for Swords & More, perhaps the Evil Robot King would now be an Evil Robot Emperor, raining down evil nuts and evil bolts atop your vulnerable human heads. Once again this is me, Brian Boitano, thanking Swords & More for assisting me in the destruction of the Evil Robot King.