Synthesia Reviews 

1,828
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers had a great experience with this company. Customers truly love how easy the platform is to navigate, making it simple for beginners to quickly build professional marketing and training videos. People frequently praise the incredibly helpful staff and engaging training webinars that smoothly guide users through all available features. Some reviewers were not happy with unexpected restrictions, noting frustrating limitations on video length and overly strict content moderation rules. Others felt the product was too limited for the price, mentioning technical issues with script rendering and achieving realistic avatar facial movements. A few users also recommended looking for alternative software options due to overall dissatisfaction with customer support and service.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, highlighting how consumers found the platform... See more

Product

Customers had ambiguous experiences with product, as reviewers expressed deeply divided opinions regarding... See more

Website

Customers consistently note ambiguous experiences with website navigation and features, as some reviewers... See more

Staff

Clients share positive opinions on staff, frequently highlighting friendly, engaging trainers and responsive... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, experiencing a mix of great satisfaction and intense... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really appreciate how easy to use the platform is and how clear and helpful the support materials are. Synthesya makes it simple to explore AI tools even for beginners, and the overall user experien... See more

Rated 4 out of 5 stars

Excellent presentation, however, too advanced for my current beginner level! I will go back and watch some other presentations for beginners. I have created several videos which I have used in my bu... See more

Rated 4 out of 5 stars

Useful for beginners indeed. I used what we learned and so far so good. More trainings like that with more advanced features will be great to attend. Thanks.

Rated 5 out of 5 stars

I have been struggling on how to effectively use AI in my college courses and then stumbled on Synthesia. I have created videos using their avatars that introduce each new topic I am teaching...and my... See more


Company details

  1. Software Company
  2. also in
  3. Video Editing Service

Written by the company

Synthesia is the world's #1 AI video communications platform. 🎥 It's like having your own video production studio but in a browser. You don’t need video editing skills, cameras, or microphones. You just need a story to tell. Thousands of companies use Synthesia to turn boring docs PowerPoints, or PDFs into engaging training, how-to or product marketing videos. Saving up to 80% of their time and budget.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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3.8

All reviews

(1,828)

116 reviews in the last 12 months

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Rated 2 out of 5 stars

This is a crap site

This is a crap site. I posted a college world series review and they flagged my video. I will be shooting a video explaining what cucks these fools are. Dont use them. Total censors for no reason it seems. Who is behind this crapy platform.

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of time

Spent all day learning the software and creating a video, just to find out the subject of the video cannot be published by Synthesia (educating paid affiliates).

Would be nice if I could have received an error message or head’s up that the content I was working on would be rejected prior to spending hours on this.

Hot tip - if it refuses to generate your video, just take a screen recording 👍

Thanks for nothing Synthesia.

Could have drafted a PowerPoint and recorded myself in a fraction of the time

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Synthesia has been a gamechanger

This is a great product, and the good news is the company is continuously working to make it better. I have been using it for almost two years, and everything has improved. This has been a godsend to my client who has asked me to produce healthcare-related training videos that may need to be updated frequently. They could never afford to do this with a real person. With Synthesia, if a policy changes it is just a couple of clicks to update the video. The avatars have been getting better and better. And you can make your own avatar from just a headshot! The closed captioning is a great feature, and I find the stock videos and photos plentiful. I can almost always find what I am looking for. The UI is excellent, and the learning curve is very short. It is simple, down and dirty editing and gets the job done. The interactive features have taken the software to the next level, allowing you to create more engaging trainings. I highly recommend!

May 5, 2026
Unprompted review
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Rated 3 out of 5 stars

Synthesia has consistently delivered a…

Synthesia has consistently delivered a subpar user experience. The platform frequently suffers from technical issues, including bugs, unreliable scrolling behavior.

Even when the system does function, the quality of the output remains problematic. The avatar’s body movements often appear exaggerated and unnatural, and the voice generation lacks consistency. In many cases, I find myself repeatedly refreshing the voice output in an attempt to produce something usable, and at times I have abandoned projects entirely due to these limitations.

A key concern is the lack of meaningful control over both voice and presentation. This appears to stem from an assumption that the default automation performs adequately, which, in my experience, is not the case. While I have explored alternative platforms, I am still looking for a solution that offers both stability and greater user control, rather than simplifying the process at the expense of output quality.

Other generators offer better experiences at the UI level and about the same quality overall on the ability to control motion or stitch frames together - that is, I haven't found one that actually works. I'll give Synthesia an extra star though for having multiple speaker capabilities (though I don't know if it works as I haven't had to use it yet).

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Be very wary of their billing…

Be very wary of their billing practices. I have an unexplained plan upgrade and I am struggling to get my money back. I have had to raise a dispute with my credit card company to recover the money.

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Generated $300+ in real commissions

Generated $300+ in real commissions, but Synthesia perma-banned me and confiscated 100% of my money over a minor keyword oversight. Zero warnings, zero human support, and they ignored my GDPR data requests. They weaponize their TOS to steal from affiliates. Stay away!

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair affiliate practices and zero…

Unfair affiliate practices and zero human support.

I generated over $300 in real, paying customer commissions for Synthesia. Due to a minor keyword oversight in my campaign, they instantly permanently banned my account and confiscated 100% of my earnings without any prior warning.

When I tried to reach out to their support and Head of Partnerships for a fair resolution or to request data logs under GDPR, I was met with complete silence and automated bot emails. They are quick to take your traffic, but will use any excuse in their TOS to keep your money. Affiliates and partners, stay away.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Huge mistake trying this on Feb 25—avoid the billing trap.

I am extremely disappointed with my experience. I was on a free plan and wanted to try an upgraded version. The site initially stated "no credit card needed," but as soon as I tried to move forward, it forced me to enter my payment information.

The moment I provided my card info, I was immediately charged for an entire year upfront. There was no clear warning that I was committing to an annual subscription instead of a monthly trial.

I realized the mistake and canceled my subscription within minutes. Not only did they refuse to refund the large annual fee, but they also downgraded my account back to the "Free Plan" immediately. So, they have kept my money for a full year of service, but I no longer even have access to the Starter Plan I paid for.

This feels like a total scam. They bait you with a "no credit card" promise, charge you for a year without consent, and then take away the service even after keeping your money. Avoid this company if you value transparency and fair billing.

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Using the Powerpoint to Video route

Using the Powerpoint to Video route, I have been able to rapidly produce over 12 videos that contain my personal avatar so that "I" am narrating the video. Synthesia creates an incredible video. I look forward to trying other modalities within the platform soon.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the money!

The team (chatbot) is very responsive if I have a question. Set up was fairly easy & straightforward. I've tried a couple of other similar tools and I unsubscribed (they were less expensive but you get what you pay for!). The only issue I have is making my own avatar more realistic (syncing lips). I'd also like to see hand gestures in future for myself (without studio).

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Synthesia speeds up video production…

Synthesia speeds up video production for the marketing, training and promotional videos I create for clients. It has terrific text-to-speech capabilities which significantly speed up production time for videos that require voice-overs. I find Synthesia easy to use while providing professional results.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Synthesia.io have an awesome solution…

Synthesia.io have an awesome solution for creating professional video presentation for training, marketing, and all other types of videos you want to do. I love how you can create a text manuscript, then try different AI avatar (very lifelike) to get the exact type of video you are looking for. But you also need to know how to create a successful video, and Synthesia Academy is exactly what you need to learn this. Highly recommended!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

This was one of the most engaging webinars I’ve attended in a long time!

This was one of the most engaging webinars I’ve attended in a long time. The host was genuinely charismatic and brought a real sense of energy that kept everything feeling interesting and easy to follow throughout.

It struck a great balance between being informative and genuinely enjoyable, which isn’t something you often get. So many webinars fall into that corporate, monotone style, but this felt completely different, more conversational, more familiar, and much more engaging as a result.

It actually left me thinking this is how webinars should be done going forward. It also gave a really positive impression of the team and culture behind it, to the point where it made me curious about what it would be like to work there.

March 27, 2026
Unprompted review

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