Tail it Technologies Reviews 164

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Do not purchase from these scammers, they do not deliver, they do not contact you, they do not update. They are a useless scam. DO NOT PURCHASE, I deeply question the validity of any positive... See more

Company replied

Rated 1 out of 5 stars

I received the product without any problem but it just didn't work with any degree of accuracy. Waste of money, so I returned it. Product was sent back on the 10th March and they received it on the 30... See more

Company replied

Rated 1 out of 5 stars

Very quick delivery. However the unit doesn’t work doesn’t even switch on so can’t comment on the product itself. What I can comment is the appalling customer service. They are refusing to refund my p... See more

Rated 2 out of 5 stars

The tail it pet collar is smaller and lighter than traktive, I own both. Unfortunately the performance just not good enough. It is extremely slow to respond to the app commands, the map location... See more

Company details

  1. Electronics Store

Written by the company

Tail it technologies' test winning GPS tracking devices with global range. Tracking devices specially made for Cats, dogs, bikes, cars, kids and much more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

164 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

They took my money

They took my money, tail-it bike tracker was sent to Finland. They never answer the phone, never reply properly to emails. On this evidence they cannot be trusted.

August 14, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY! Scam!

Bought a tail it mini gps tracker. The activation was impossible to complete. When I contacted the telecompany they told me the service is discontinued. Tail it cancelled the service from december 9th.2022. The tracker is locked to the inserted sim card and therefore the tracker cannot be used! And support no longer answers mail. They also no longer have a active phone number. TOTAL SCAM!

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

I warn you about this company!

I warn you about this company!
I bought a pet tracker that stopped working, and the company replaced it with a new one that also did not work. I tried to contact the company since April, I was answered in June and assured that the money would be refunded. To this day-it is September, despite several assurances, the money has not been returned.
In a word, SCAM!

September 5, 2022
Unprompted review
Rated 1 out of 5 stars

Received my Tail It Bike GPS

Received my Tail It Bike GPS. The unit is not powering up as per the instructions. Yes I have charged it but the unit doesn't power up. I have dropped customer services a ticket and a reminder but not yet received any response. I just want to know how they're going to deal with this faulty unit.

May 23, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Michael

It's sad to hear that you've had such a bad experience with us at Tail It. This is far from where we want to be in relation to our customer service. We would hate to leave you with this view of our company. I can see that we have an ongoing case with you, so I really hope we can find a solution to this situation together.

Best regards
Cassandra
Tail It Customer Service

Rated 1 out of 5 stars

I cant get through to customer services…

I cant get through to customer services and my new tracker isnt working. I tried the messaging service online twice, a week apart, but no answer to either. The phone line is always engaged. I tried texting the phone number but it seems its a landline. Theres no email address. I dont know what to do...

May 16, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Jenny

It's sad to hear that you've had such a bad experience with us at Tail It. This is far from where we want to be in relation to our customer service. We would hate to leave you with this view of our company and would like to raise this issue with you to find a solution to this situation.

I encourage you to contact us again at support@tailit.com so that together we can find a solution to this issue.

I hope to hear from you.

With best regards
Cassandra
Tail It Customer Service

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Rated 4 out of 5 stars

Nice, with suggestions...

Well done and adeguately small for my cat that weight 3 kg. When it works is very helpful and nice, 3/4 stars because sometimes it doesn't find The correct location when i need it. The battery goes down quickly if The position is tracked frequently. I'd appreciate if it could give the possibility to see/track the resume of the entire daily route of my cat during The day with sign on the map. I recently tried the customer service and they are fast and usefull. Suggested!!!

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Best cat tracker

I’ve been using the cat trackers for over a year, they work really well and the customer service has been top notch.

May 3, 2022
Unprompted review
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Rated 5 out of 5 stars

Outdated simcard

I had a problem with an outdated simcard, i had quick and easy service and as an ekstra bonus he also refunded some money that i did not know had been paid whilst trying to get it to work super good service

April 20, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Frederik

We appreciate that you took the time to leave us a review! I`m happy to hear that your experience with us was quick and easy.

Best regards
Cassandra
Tail It Customer Service

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Rated 4 out of 5 stars

Tail it bike

Customer service is excellent and fast. As for the product, it is necessary to improve it, make it more resistant and with better reception. My Tail it bike stopped working after 3 months. They changed it without a problem.

March 23, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Miguel

Thank you for taking the time to leave us a review. We appreciate out customers, and hope that you will be with us for a long time!

Best regards
Cassandra
Tail It Customer Service

Rated 5 out of 5 stars

Fast and efficient.

March 20, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Andrej

We appreciate that you took the time to leave us a review. I`m happy to hear that your experience with us was fast and efficient.

Best regards
Cassandra
Tail It Customer Service

Rated 4 out of 5 stars

The Customer Service Is Good

The Customer Service Is Good, My Tail It for bicycle not working and send me to México a Mini GPS tracker (free). I prefer to recieve a same Tail It for bicicle but is OK, i hope in some way put on My bycicle.

February 26, 2022
Unprompted review
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Reply from Tail it Technologies

Hello Gildardo

Thank you for taking the time to leave us a review. If you still prefer the Tail It Bike, we would love to send you one!

Please contact us at support@tailit.com so we could find a solution on this together.

Best regards
Cassandra
Tail It Customer Service

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