Tail it Technologies Reviews 164

Clearly GPS for cats can be developed more. However, this is the most accurate one of all we tried. It's also small and look quite good.

Also, the support team is great and very helpful!

Ordered this for my cat, I live near Toronto, Canada. The tracker did not work AT ALL, when I contacted customer support they informed me that the tracker works on 2g network, a technology from the 90s........ which had long since been replaced in most countries.

They were honest with me but I think it’s incredibly deceiving to continue selling a product that they know will not work for most customers. I saw the negative reviews for the product before purchasing, but of course was still hopeful and just desperate to find a tracker that worked.

This is not a tracker that works, unless you live in the 1990s. If you are looking for a cat tracker, I currently have a Whistle Go which is very accurate and not too heavy for my cat. I have to use it in conjunction with a Tile Pro because the whistle does not have a sound chip which is essential for cats. Still waiting for that perfect tracker.....

One of the main reasons I bought this was for the theft notification feature. I thought I'd try it out and it failed every time I tried (different locations in case of poor GPS signal). I reached out to support and was dealt with by someone who sounded like they too aren't sure, lots of sentences starting with "I guess...". I had also enquired if there was a low battery notification feature, (there isn't). I was then informed that the theft notification feature was no longer working. That's it. No apologies, no offer of a discount or money back. And certainly no idea of when it will be back up and running again. While using, the GPS often located the bike as being in the next street, so if you're after something with pinpoint accuracy, this device isn't for you. Eventually after about 4 charges the charging input broke from the connector. I thought about sending it back but then I read reviews on how terrible this process is and decided not to bother. I'm just glad I took the pay monthly data subscription and terminated my contact. I read reviews from customers who took a years contract and lost their money.

I ordered and paid for my cat trackers more than 3 weeks back. Now I understand people go on Christmas holiday but I’ve been trying to call their office since they reopened (within their working hours), no one ever answers. I’ve left 2 voice messages with no success. Starting to wonder if this is a fraud...

My experiences with the team were very positive and exceptionally quick. First topic was advice for mounting the Tail-it Bike properly into an MTB handlebar (of some unusual diameter, as it seems), where the responses came on short notice and confirmed the required workaround. The tracking of the bike was working like a charm, during some trips (even in another EU country), no problems at all.
The second support was for advice on some broken cabling/connector. First info via chat, then short phone call - and the issue was immediately answered by a replacement device. It arrived literally in no time (within 24hrs), with all things prepared.
What can I say...kudos to the team and their commitment!!
Matthias

What a rubbish company. They update the tracker but don't tell you. I lost my cat on a Saturday morning and the only people on live chat are sales...but because they had updated the tracker it couldn't track. Their answer was to turn it off and on, HOW WHEN THE CAT IS WEARING IT AND IS MISSING. Luckily the cat came home. Then about 3 weeks later the cat came home minus the collar and tracker....Guess what...yep they had updated it again so not only could I not track the collar but I also couldn't make it beep to try and find it. They cannot see that although I do not blame them for the loss of the collar I fully blame them for failing to inform me of the update so I could reset it. They did offer 50% off a new one then reduced that to 20%!!! And no refund on the years subscription I paid upfront for. Totally useless STAY AWAY!!!!

4.10.20
I wouldnt have another one if you paid me!!. You won't even give me back my money for the sim that I paid a year up front!

Customer service was great when I needed a new silicone case for my Tail It.

It is a shame that this kind of product is on the market. The device promises a lot but gives nothing. I bought the Tail It Pet tracker and it didn’t work at all. The device was expensive and also the app subscription. When you buy something this expensive, you hope it works proberly. What’s the point when the tracker that doesn't work or show location and loads all the time and informs that the app can’t transfer the information to the device. So dissapointed. Also lost quite a lot of money because had to pay customs, VAT and postages when returning the device.

Reply for your reply 30.9.2020:
You should admit your own mistake and not blame customers. Your customer service did give me two options, that is true, but they should have also informed what would be the loss of money for me. If you read these reviews, you can see that I am not the only one with bad experience.

Product does not work at all.
This is useless.
Also do not expect any help from them for the return. My parcel is stuck in the custom since three weeks I asked for help and I did not get any...

Absolutely love our cat tracker. We live on the edge of an urban Forest, and we can see when our cat is approaching the coyote area. Live tracking for brief periods will give a very accurate location. Collar came off down the block and we used the audio alert to find it under a bush. Has a bit of a learning curve but well-thought-out technology. We could see where the cat sitter had him on the leash while we were on vacation overseas. Stops that horrible "we know he's out here somewhere but where" feeling

Poor tracker didn't work. The customer service poor. Still waiting for my refund after sending tracker back. Stay away!

First of all, Tail it Pet is much too big for an ordinary cat or small dog contrary to what they want you to believe. Tail it Pet is so bulky, only medium to large dogs can handle its size. Secondly, the device does not work beyond the limits of your house wifi. If you want it to track beyond your wifi area, you'll be out of luck. I have had nothing but bad experience with Tail it Technologies. Their Customer Service is the worst! I purchased Tail it Pet along with the Teleg subscription. It didn't take long to realize the device was not tracking as promised. Specifically, it did not update my location anywhere away from the house. Finally, when I asked for instructions how to return my device, all I received was vague responses and one delay tactic after another. Now they are trying to say they never received my returned device with no mention of refunding my subscription cost. This is the shadiest company I have ever had to deal with! Don't waste your money on this piece of junk.

"Tail it" is working only near the house when connected to a wifi. Using GPS is registering ca. 270 miles away from actual position ! Their technical support is rubbish, replying with automated phrases.. If you are a UK resident, AVOID !!

Tail it pet was a gift from someone for my cat in mid 2019. I purchased a subscription and played with it during the fall. The device seemed to work as it was using my household WiFi. In the spring of 2020, when i let my cat outside, i started to notice it would be intermittent in its tracking. For days I played with the device to make sure it was powered correctly, that it was on, etc. Eventually I came to the conclusion it just didn't work OR there was something wrong with it as it would still, the odd time, work when it was around the house.

I notified the representatives at tail it and advised there is an issue with the device. I was pleased to see a rep got back to me within a very reasonable time frame. The rep conducted a review and investigated the issue. Within a week they found out that because I was in a Northern part of the world in Canada, the GPS and LMB function did not work. This would explain why it would work with my WiFi, but not once my cat left the WiFi range.

Pending the paid shipping of the device back to the company, They have refunded the entire sum of the device, and the subscription. After nearly a year!

I can understand how in some areas, tracking just is not possible. Weather its terrain related, or dead zones, etc. I feel although it did not work for me, the customer service was outstanding.

Besides that, the device it self was small, and capable of being on my cat for months while she hunted outside in rugged terrain through mud, rain, and sometimes snow.

The device didn't work in my area, but the company is a good company to deal with. 5 star.

We had 2 of these and 1 worked intermittently and the other didn’t work at all. No amount of rebooting helped. The rubber casing for the tracker is very flimsy and completely snapped - luckily in the garden.

Next challenge is returning these items. 1st attempt sat at the Norwegian collection point for 6 weeks before being sent back to me.

You also get charged an import duty to return them. So, as well as £25 postage costs, there is also the £19 customs duty to pay.

Do not order these products unless you are 100% sure you are going to keep them! Originally posted back on 7th July snd I am still waiting for items to be refunded.

On a plus point, the sales team are very helpful and always respond to emails. Just a shame you can’t contact them by phone.

6 months using the Pet tracker from Tail it after recieving it for christmas last year. Its helped us track our dog several times. It stopped working once back in march but a quick chat with a helpful Support staff member and a week later we had sent our tracker back and gotten a brand new replacement. easy to use, realiable and great service from the customer services. We are so greatful for Tail It being a thing. Highly recommended for everyone who cares for their dog or cat.

Non existent customer service. Worst customer service i've ever experienced. Every time i had questions or queries regarding set up it'd take 12 or more days for a reply. so took 6 weeks to even get it working.
Eventually got it working, it worked okay, nothing special.
I returned the product under their T&Cs At cost to me of £25 to return it to Norway (non EU)
They then signed for the parcel and didn't process the return or issue refund. now follows 2-3 months of ignoring my emails. In the end i had to research the companys CEO, CFO, head of marketing ect on Linked In. Emailed MBH and got a refund the next day, after 3 months of stonewalling from the 'customer service' team.

As far as a customer is concerned a company is only as good as the customer service, which is basically non existent.

Unreliable, buggy and shocking customer service.

Once ordered I heard nothing from them and no item arrived. Customer service chat just tell me they don't have access to order info and I will hear back from the team. I had to chase 3 times before I eventually got a reply, very bluntly telling me there was no stock, and they were unsure of when more will arrive.

Once the device eventually arrived I could not activate it. I contacted customer services again who again very bluntly told me there was an issue with activation and it would be fixed, they didn't know when but eventually.
The account registration also only allows a number of scandanavian countries and USA, no UK sign up despite them advertising works in UK on the website. This emant that all subscription payments would cause a foreign currency transaction charge with my bank.

So after waiting for the tracker for weeks I now have to wait to actually use it. Once I successfully activated the SIM i added it to the app and tested it out. I live in an area with very good 4G reception on all networks. The tracker took almost an hour sat outside to eventually update its location on the app only to be about half a mile away in the wrong place. Multiple resets and it's always at least a few hundred meters inaccurate, not helpful if you're trying to locate your lost dog, the whole point of the device.
This is all on the rare occassion it actually updates a location at all.

When the sounder, light or live tracking is switched on, it it actually works, it won't turn off from the app. You have to get the tracker, power it down and turn it back on.

This tracker is useless, plain and simple. It does not operate as promised and is not fit for purpose.

I tried to cancel the subscription and could only find the option to suspend for a maximum of 5 months. I eventually found the terminate subscription hidden away and once done it still just said suspended. Again customer service were no use and after asking for my name and email they said they'd raise a ticket (which never get replied to) and then stopped replying to any other messages.

Avoid this company. Their product is unreliable and their customer service is even worse.

Awful - avoid at all costs. I received my Tailit Pet and wireless charger yesterday. The wireless charger doesn't work and neither does the tracker.

The app/tracker is unable to get a location no matter where the device is, it just throws up errors. Yet despite this, the commands to turn on the light or sound work. Either a faulty device, crap app or just not fit for purpose. I regret ever having dealt with Tail-it and would urge people not to make the same mistake.

I see Tail-it have replied to my review. They try to gloss over the failings of the device. I can only assume the reply was written by Thomas who is rather rude and lacking in customer service. Thankfully, Anders has been very helpful.

The device did not work for 3 days despite doing everything asked, eveunninstalling it from the app and reinstalling it. Then all of a sudden, it worked fairly well for a week so we thought all was good. Now, we are back to square one where the app is no longer able to communicate with the device despite again trying all we were asked to do. We only found this out when our cat didn't return home last night and we couldnt track him.

Re the charger, it won't work with my QI compatible phone, so can only assume it is faulty.

Do not purchase from these scammers, they do not deliver, they do not contact you, they do not update. They are a useless scam. DO NOT PURCHASE, I deeply question the validity of any positive responses.

==update==

we recieved the device, two of them, but now they devices are lost because the fools keep updating the firmware which stops the device from working without a reset. we have lost two devices this way as you cannot track them without restarting...

How can we restart it if they are missing?

Contacting customer services shows how useless they are, do not waste your money.