Tail it Technologies Reviews 164

Nice person and good at giving out information and guidance

I havent been able to test my device yet because i waited too long and my sim card expired. The Tailit support team helped me right away and sent me a new sim card.

We had greate experience with the servce when ever it have been a problem with the watch, but the quality of the watch have not been the best.

I had Tail it Pet. I tested the device and then charged it full. When cat came home, i turned tracker on and put it on cats collar. When cat left, device wasn't working anymore. Didn't get even single location update. Cat came back next day without the tracker. And there is no way to cancel the subscription on tail it web page. Completely useless waste of money.

Personally I am extremely content and happy with my purchase of the “Tail it Pet GPS”! I was doing routine research into a GPS for my loved cat, so he could roam freely at our cabins during the summers and winters, and after a few months I quite randomly bumped into this one, and boy am I glad I did!
This GPS is all good in all the right places and features!
By reading the reviews of this GPS, I am somewhat baffled. I don’t think the majority of Tail It’s costumers quite understand what this GPS is used for, and what limitations a GPS naturally faces. As someone who has been an avid user of small gps units, typically in the form of Sports Watches since the early 2000’s. I think it’s great!
What’s important for a GPS your cat will wear is it’s size, battery charge, how well it can be attached to your cat, and how easily it lets you find your cat when ever you want to.
After having owned the GPS for a good 3 months, and having had my fair share of trial runs I just don’t understand a lot of these negative reviews. I think if you expect the GPS to be an activity logger, gps tracker, AND for it to have a decent lasting battery charge to boot that can handle rapid updates without killing the battery quickly, and for all of this to come in a tiny 22g package. Then you’re not understanding the technology. This GPS unit is a measure for us nervous pet owners who want that next level of security for our furry ones, it’s not designed to be an activity logger, or a form of entertainment that you can continually observe the “live tracking” feature. It’s for us owners who have a little faith our cats won’t jump into a wood chipper the first chance they get, for us owners who are content by being able to check on our furry one a few times each day, and to be able to find our cats at any given time should the need arise. If you buy this thinking you can observe the live tracking continuously and NOT have the battery charge suffer, you should keep looking. This is a bare minimum comfort for us owners, but it’s a solid and reliable bare minimum comfort. So far this GPS has led me to my cat each and every time I have required it to, and by using the light and sound function it made an easy go of it too!
(I later trained my cat to correlate feeding of wet food with the beeping sound from the GPS, so now I just turn the sound on when ever I want my cat home and he will come sprinting at the sound of the beeping thinking it’s time for wet food, which i always reward him after returning to me by the beeping function)
At the beginning I would check up on my cat maybe 4-8 times each day, only for long enough to make sure he’s okay and near by, and I would use it for longer while going out to fetch him, at this time the battery charge would last for 9-10 days. Once I gained some trust in my cats knowledge of the local area and I stopped frequently checking up on him, the battery charge would last for 20-22 days(which is a good while longer than the manufacturer claims it should last)

This GPS is for you if you…
1. Have a little faith your cat is not suicidal.
2. Don’t feel the need or lust to continually observe your cat on the map.
3. If you just want to do some quick checks on your cat every now and then to assure it’s okay,
4. If you need to be able to locate your cat reliably whenever you need to.
5. If you want to pay a reasonable monthly fee, 6$ a month.

This GPS is NOT for you if you…
1. Think your cat is suicidal and wanting to escape from you.
2. Want to observe your cat on the map for prolonged sessions each day.
3. Want a activity logger for your cat that you can analyze.
4. Think the 6$ monthly fee is not enough and would like to pay more.
5. If you expect the GPS to have godlike functions, like not loosing its signal when the cat hides under a stone fence or under someones house or balcony. (Tail it will loose the signal every now and then, but the cat will ALWAYS be near where the signal was lost, if it moves from that space the GPS will notice.) Or if you think the GPS hanging off a cats collar will give you a constant margin of error by less than 0.5yards. (Tail it will vary on rudimentary factors like signal strength, line of sight, etc.. but your cat will always be within the reach of the beeping sound being audible when trying to locate it)

To me it seems more like a case of wrongful expectations to what this GPS delivers, rather than the GPS being of poor quality. I’m curious to what GPS all the haters ended up with in the end. It won’t have the same stats as Tail It, that’s for sure, somewhere, the GPS will have to give up one stat to improve another. I suspect the size and weight is what most other GPS units sacrifice for a battery large enough to support activity loggers, 24/7 surveillance, etc..

GPS Size : 10/10
Battery size : 10/10
Function : 10/10
Customer Service : 10/10
Monthly Fee Price : 10/10
Sale one time purchase price: 10/10
Original one time purchase price : 8/10

I can't review how the product works, because I never got it activated, their web site crashed afted - hey, after payment was successfully charged to my card - then sent web site form, email to support - no reply. Web site, account - zero help. I think about which recycle bin to put it in. Is it electronics or total waste of time bin.

Very quick delivery. However the unit doesn’t work doesn’t even switch on so can’t comment on the product itself. What I can comment is the appalling customer service. They are refusing to refund my purchase unless I return at my cost. This is despite that UK consumer law is very clear that the consumer should not be out of pocket in returning faulty goods. They claim incorrectly that as they are Norwegian these laws do not apply. If you are the uk I would definitely avoid at all costs. Now a PayPal dispute raised.

Bought this for my kitten who has just learned to jump the fence. Tonight the unthinkable happened and he didn't come home after several hours. In all this time the tracker has not been able to be found and so the light and alarm also can't be turned on. I'm in an area with excellent phone signal and have followed all instructions. Do not buy, its a complete waste for when you desperately need it. Have requested a refund, will see how that goes. So upset given the need for it now

Pet tracker doesn’t have history, you can only see latest. If you would have history you could see last couple of locations and see if the last one is an gps/WiFi outlier.

Probably don’t have history due to the fact that they update the position way less than advertised.

Don’t buy!

This product is not fit for purpose - Absolutely do not buy any version of it. I purchased two cat trackers, they just do not work, the location doesn't update. The support team is rude and unhelpful. They also refuse to refund, despite the product being wholly unfit for purpose. They also make claims of a 14 day free trial period, this is another lie. You have to pay on day 1 the subscription cost to use the product, and there is no free trial. The company hides behind return shipping costs and customs fees to avoid refunds. I hate them, they have stolen my money.

The tail it pet collar is smaller and lighter than traktive, I own both.
Unfortunately the performance just not good enough.
It is extremely slow to respond to the app commands, the map location is much less accurate than traktive.
It is also more cumbersome to set up.
I have tried it on both my cats.
I would prob recommend this product for dog owners that just need an indication of the location of their pets, but no precision.
Not worth the money, even if it is cheaper.

I just acquired Tail it pet and I can’t make it work. I paid for a one year subscription and the app can’t detect my tracker. I don’t know what to do. When typing in the phone number from the card it asked for a prefix and it wouldn’t let me use my country’s (Spain). I guessed as the company is from Norway I should use their prefix so that’s what I did. Don’t know if that’s the problem but I still can’t make it work. Who can I contact to fix this or get a refund in case i need it? The SIM card is in the tracker, the device is charged and turned on

I bought the bike tracker.

They have no measurements on their site. They promote to buy and with free shipping and return it if it doesn't fit. But import tax was higher than the device itself and the return from the EU to Norway. It doesn't work, but it was a close call. Only 2 cm too long.

They have pictures of a race bike with the device recessed, but it doesn't look to be designed for recessed mounting, and the curve of a race bike is too high to fit the device without cutting loose the rubber. So, it's not invisible.

No historical tracking, live location at the time you open the app.

It would be better to have measurements and requirements on the site and renders that show that the device is sticking out the handlebar.

I bought the tail it pet tracker for my cat. It worked only once in a while, the app could hardly ever update the position of the tracker. I was told I wasn‘t the only one with this problem and should be patient, because they were trying to fix it. I asked the customerservice to prolong the 30 days give-back-garantee, which they ignored. So I decided to send the tracker back. They would not pay for the retour, even though the tracker didn‘t function. This feels like a rip off to me, since I bought a non functional device plus booked the app for a month. The customer service answers in a friendly way, but is not helpful at all! For me tail it is a complete disaster. I won‘t send the tracker back, since the costs are so high it‘s just not worth it. 40€ down the drain. 😡

First of all, customer service was excellent. I live in the US, a phone call was out of the question so I sent an e-mail and had a response the next day. I initiated a chat and everything was taken care of in a speedy professional matter. The reason I give only 3 stars is because the trackers will only work with 2G cellular coverage and that requirement is not mentioned anywhere in the advertisements or on the web site. There isn't any 2G coverage in my area. Due to all of that, the company is processing me for a full refund and they are covering the cost of return shipping. I can't ask for more than that. I would suggest the web site be updated to highlight the 2G requirement.

Very helpful and friendly customer support. They answered all my questions, collar arrived within just a few days, and when my cat lost her collar with the tracker on within hours of leaving the house, they very kindly sent me a new one and refunded my subscription. Can't ask for more than that really.

I received the product without any problem but it just didn't work with any degree of accuracy. Waste of money, so I returned it. Product was sent back on the 10th March and they received it on the 30th March. Since then nothing. Several conversations through a chat bot have got nowhere. Finally, after insisting, I got the number for their customer support team which is constantly engaged. Absolutely useless. They say refunds are processed within 1-3 business days - what a joke. Read the reviews before buying. 3 weeks of trying and no meaningful contact with anyone. Buy from this company at your peril.

1/ tail it customer Service is awful. 4 attempts at email NO RESPONSE!
2/ the product does not work as indicated.
3/To send it back to Norway is $ 58, not worth it.
4/ It does not work beyond the confines of your wifi , If at all,
5/The app is terrible , basically worthless.
6/ I can go on and on . but I've spent enough time on this junk.DO NOT BUY THIS PRODUCT!!!

The Tail it shopping website is broken - meaning that when you enter your credit card details it tells me that the purchase did not succeed. So, I tried again. Same message. Used a different card, same message, Next day I find that both Visa cards were charged. I e-mailed the company and was able to cancel the order and get a full refund on all 3 transactions. However because I was paying in Canadian dollars I got hit on the exchange rate on the refund. All 3 refunds cost me about $20 Canadian, for a product I didn't even receive! So beware of buying items from Europe if you are in Canada - quite apart from the ruinous duties and taxes you'll have to pay if you return an item, that item could be stuck for months in customs, by which time whatever "free return" window will have elapsed.

We had problems with our kid's Gator 3 watch, but got great help from customer service fixing it. Thanks!