Tailored Life Solutions - Life Insurance  Reviews 

414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely patient, helpful, and professional during every single conversation. Many people highlight that advisors take all the necessary time to answer questions thoroughly and ensure complete understanding. Consumers note that the customer service is truly outstanding, making the entire onboarding process wonderfully straightforward and stress-free. Reviewers appreciate receiving clear explanations and valuable guidance that genuinely help them choose the right insurance options for their needs. Individuals feel well supported and well informed from start to finish, highlighting a remarkably smooth and pleasant overall service journey.

What people talk about most

Staff

Customers had great satisfaction with the staff, consistently describing advisors as friendly, knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being... See more

Service

Consumers find service to be exceptionally satisfying, expressing great appreciation for the professional and... See more

User experience

Reviewers highlight great satisfaction with the user experience, expressing appreciation for staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

James (Jamie) is someone this company should be extremely proud of! He spent a lot of time putting together a policy that suits me and I’m extremely satisfied with his courteous manner and professiona... See more

Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient. If everyone you dealt with in varies companies , for varies reasons... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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No recent history of asking for reviews

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4.9

All reviews

(414)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Harvey 5* Review.

Harvey was exceptional! Super friendly and attentive to my needs. Got me a great packaged deal with Vitality, I'm one happy customer. Great to know if I have any issues he is just a call away.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

I have had a great experience talking to Harvey who thoroughly explained all the elements of my policy, advised me on any additional services and provided an affordable price for my circumstances. Very satisfied customer. Would highly recommend Tailored Life Insurance.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Toula

Lovely woman explained the policy in detail, very supportive

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

James

James made sure the policy were suitable for me and my family. That I wasn't paying over the ends and that I get the most from policy.

James were polite, talked me through everything and made sure everything he were saying I understood

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

The woman I spoke to Lauren Clark was…

The woman I spoke to Lauren Clark was absolutely lovely absolutely outstanding customer service and was just on the ball the full phone call . Really appreciate all the time and effort she put in to make the experience so much easier . Would highly recommend

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with…

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient.
If everyone you dealt with in varies companies , for varies reasons were like Hannah communicating by telephone would make things so much less stressful.
Let's have more like Hannah Phillips please she's a star.

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Life insurance

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everything until I was happy and satisfied with my policy. Offered a few different cover polices and price, can't recommend this young man enough. Very happy. Thank you very much.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Life cover

Scarlet was very helpful and helped the change of policy be straightforward and hassle free. Very happy with the service

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with all information…

I was very happy with all information given which enabled me to make an informed choice. My call handler was very pleasant and patient this helped me to feel at ease and he was very happy to answer my questions 10/10 to help me choose my insurance specific to my needs

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great call and great outcome

Lauren was so professional, informative and helpful and tailoring my quote to my personal needs without making me feel pressured or confused. Buying life and income protection insurance can be sensitive and daunting but Lauren made the experience feel good by reassuring me and her customer engagement skills were really good which made the process feel really personable too.

February 20, 2026
Unprompted review

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