I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 ho... See more
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See what reviewers are saying
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... See more
Company replied
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... See more
Company replied
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3.7
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Weeks waiting for broken bulb
Been waiting for the Gaia bulb for weeks to arrive. Finally today it arrived and was broken 😡
The filament completely separated from the glass and there were no pieces inside. This was obviously damaged before being packaged or at the time at the warehouse. Really bloody annoyed about this.
February 2, 2024
Unprompted review
Reply from Tala
Hello Chris,
Thank you for your honest review. Apologies that your experience was not up to our usual standard, we would love the opportunity to remedy the issue for you. To do so please drop us an email at customerservice@tala.co.uk and the team will be in touch to work out how we can help you.
Kind regards,
Emma
Tala Customer Support
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Excellent products and fast
Excellent products and fast, efficient delivery. Our five pendant light looks amazing.
Highly recommended.
February 1, 2024
Unprompted review
Reply from Tala
Hello Deborah,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great service and very pleased with my…
Great service and very pleased with my purchase
January 24, 2024
Reply from Tala
Hello Bobmick,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Easy ordering
Easy to find the required product and fast delivery. Good communication.
January 23, 2024
Reply from Tala
Hello Paula,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Good afternoon,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
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Lovely over the dining table lamp
Lovely over the dining table lamp. Great quality and prompt delivery.
January 10, 2024
Unprompted review
Reply from Tala
Hello Yekta,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Very fast delivery and beautiful…
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will in some way rust the light or the colour may become discoloured? I hope not and can't see any mention of this being an issue.
Highly recommend! :)
January 22, 2024
Unprompted review
Reply from Tala
Hello Jocelyn,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting. Rated IP44, The Muse is weatherproof, making suitable for even the British outdoors!
Kind regards,
Amie
Tala Customer Support
I won’t answer any other questions
January 12, 2024
Reply from Tala
Hello Roy,
Thank you for your review. Apologies that your light bulb is not the right size. If you would like to organise a return, please drop us an email at customerservice@tala.co.uk (mailto:customerservice@tala.co.uk) and the team will be able to assist in organising this.
Kind regards,
Claire
Tala Customer Support
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Fast delivery
January 9, 2024
Reply from Tala
Hello Christine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Bulbs arrived very quickly and seem…
Bulbs arrived very quickly and seem very good quality.
January 9, 2024
Reply from Tala
Hello Frances,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Perfection in a lamp
The most stunning, beautifully made, quality light product I think I have ever purchased. The lamp is gorgeous & with the carrying bags, pretty mobile. Love love love them.
January 8, 2024
Reply from Tala
Hello Rosada,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Sadly wasn’t able to contact your…
Sadly wasn’t able to contact your showroom by telephone. Spent Christmas with someone who had gifted the portable lamps and with a power cut was able to see the benefit
January 5, 2024
Reply from Tala
Hello,
Thank you for your review and we are pleased to hear that you've been enjoying your new Tala lighting! We have sent you an email directly.
Kind regards,
Amie
Tala Customer Support
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The light is beautiful
The light is beautiful and is crafted well, the whole quality of the build and materials is wonderful.
It looks brilliant in our conservatory.
Shipping was also really quick which we appreciated.
December 28, 2023
Reply from Tala
Hello HJ,
Thank you for leaving us a 5-star review.
We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Excellent service and product
Good clear website. Ordering process was very easy. Delighted not to pay surcharge for delivery to Scottish Highlands, and impressed by eco friendly credentials - these were key factors in placing the order.
Very speedy delivery and delighted with product.
January 4, 2024
Reply from Tala
Hello Fiona,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Good product...eventually
I ordered the item in mid-December as a Christmas gift having received assurances that it would arrive in time for Christmas when I went to visit the showroom. By early-January I had not heard anything from Tala regarding my order. Having contacted them, I was informed that my order had been lost in the internal system and had yet to be dispatched. I have since received the item and am happy with the product, however, I was very disappointed with the service and delay which meant that I was unable to give the gift for Christmas.
January 4, 2024
Reply from Tala
Hello NH,
I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that you're order experienced some difficulties. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account. Thank you for sticking with us and we are glad that you are pleased with the end product
Kind regards,
Claire
Tala Customer Support
Reply from Tala
Hello Nicola,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
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Reply from Tala
Hello Jonny,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Fabulous lights and bulbs
Fabulous lights and bulbs. Fast delivery. Delighted with purchases and would highly recommend.
January 7, 2024
Unprompted review
Reply from Tala
Hello Sheralyn,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Simply first class.
Great product that was delivered in great recyclable packaging that kept it safe. So pleased with our lamp and will be back again for more items soon. Proud to now be part of the Tala family.
December 29, 2023
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