Talia Rae Reviews 

406
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, especially necklaces, often highlighting their elegant design and excellent craftsmanship. Many appreciate the thoughtful presentation, including lovely packaging and special touches like LED lights in the boxes, which enhance the gifting experience. Reviewers frequently commend the prompt and efficient delivery service, noting that items arrive quickly and as advertised. The overall service is often described as impressive, with many expressing satisfaction and a desire to make future purchases. However, some customers experienced issues with their orders, including receiving incorrect or defective items, and a few reported difficulties with customer service responsiveness.

What people talk about most

Product

Customers consistently note positive experiences with the product, often highlighting its beauty, quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the beauty and craftsmanship of items... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Clients share positive opinions on service, frequently describing it as quick, efficient, and excellent. Many... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more

Rated 5 out of 5 stars

I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more

Rated 5 out of 5 stars

First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more

Rated 5 out of 5 stars

"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Gift Shop
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

406 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(406)

152 reviews in the last 12 months

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Rated 1 out of 5 stars

Still haven’t recieved

Still haven’t recieved, it was a wedding gift for my daughter of which was abroad, I have returned today & it still hasn’t arrived so I’m not very happy atall to be honest

January 26, 2026
Talia Rae logo

Reply from Talia Rae

Hello Donald,

You sent us an email this morning to which we have replied please get back to us to give us a chance to look into this.

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Rated 1 out of 5 stars

Terrible company

Terrible company , rude on email ( Will was the staff member ) . I made a genuine mistake and ordered x2 in error of each item in basket . Have returned the item as requested over 10 days ago , I have proof of receipt they have signed for it , no response to my emails and no refund . Next step will be trading standards for my refund process . AVOID THIS COMPANY

January 1, 2026
Unprompted review
Rated 3 out of 5 stars

A little disappointed the earrings are…

A little disappointed ghe earrings are not aa luminescent aa the necklace. I think this I because they are smaller and so don’t have a hole behind them. So whilst I love the necklace I’m not as happy with the earrings .

January 5, 2026
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service , I have sent over 6 e mails and had no reply I waited over 15 days for my delivery I paid next day for and it was not here for Christmas and you took the opportunity off me to celebrate with my wife to be .. you ruined my Christmas and your lack of customer care , I would not recommend you to my worst enemy .

January 5, 2026
Talia Rae logo

Reply from Talia Rae

Hello Richard,

I have looked into this order, I can see it was placed after we shut down for Christmas. The item was packed and shipped upon the company reopening on the 3rd and was delivered 4 days later as per our emails with proof of delivery to the address provided.

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Rated 1 out of 5 stars

I have used this company a few times at…

I have used this company a few times at first was happy with what I received but my latest purchases have been very disappointing a ring with a stone that fell out a few days later and the same with a matching necklace I will no longer be spending money them and would advise be careful what u buy if you buy from here

December 25, 2025
Unprompted review
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Reply from Talia Rae

Hello Jamie,

Though we apologise 1 in thousand items does fail and as per the email request you sent we sent a replacement item out to you as soon as we viewed the request (yes this was delayed due to the christmas shut down) but as a business we feel the replacement of a defective item within such a space of time is the best we can offer as we will never be able to avoid the less than 15 failure rate that occurs with any product.

Rated 5 out of 5 stars

Very pleased with the Necklace and nice…

Very pleased with the Necklace and nice box as well. Cannot provide a photo of it on as it's a gift. The customer service was very good as when I purchased the Necklace, I had the message to my Daughter and then I saw you could have to Our Daughter. I contacted them and said if it was possible to change it. They said they would and were true to their word.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Recieved a gift from partner for…

Recieved a gift from partner for Christmas.
Unfortunately the item is unstable and would like to return.

Gift arrived on 19th December.
Returns policy is only 14 days, even over Christmas period?

Have tried to contact Talia Rae via email with no response.

Necklace and earrings are unused and still in original packaging however earrings are unable to be returned?

Getting no response and have no idea if I am able to return these items.

Wouldn’t recommend and would never use this site again.

January 5, 2026
Unprompted review
Talia Rae logo

Reply from Talia Rae

Hello,

We are only just back in the office so getting to emails now we are 14 days from contacting our team to open a refund request. If you see on our policy so you are still eligible to return this item as long as we have it back within 14 days of you opening the return request.

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Rated 5 out of 5 stars

My daughter loved her necklace

My daughter loved her necklace, the words written in the presentation case brought tears to her eyes.

The order process and delivery were good and the presentation/gift bag was a nice finishing touch to the gift.

December 15, 2025
Rated 1 out of 5 stars

Has been trying to get in touch with…

I have been trying to get in touch with Talia-Rae customer service team for nearly a week now. Send emails, followed the instructions on there website and no response. I am trying to change jewellery over or get a refund and after numerous emails- no response.

December 25, 2025
Unprompted review
Talia Rae logo

Reply from Talia Rae

Hello Alistair as of writing this we have only been back in the office for one business day as a small business we shut down from the 20th so our team can too have chance to enjoy the christmas period after working a 7 day week since October.

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